Cpuguru 0 Posted April 25, 2023 Share Posted April 25, 2023 (edited) We started having this issue yesterday with over 1000 clients. Only 20 have checked in so far. The rest show offline. We are anxiously waiting for this to be rectified. Please provide timely updates. Thank you!! Edited April 25, 2023 by Cpuguru Link to comment Share on other sites More sharing options...
alexand3r 0 Posted April 25, 2023 Share Posted April 25, 2023 El 24/4/2023 a las 10:21, FRiC dijo: Hace un par de horas tuve 24 (de 149) con este problema, según la consola de administración. En este momento es hasta 45. Ojalá se pueda solucionar pronto. Tengo el miso problema. Link to comment Share on other sites More sharing options...
RickSNewton 0 Posted April 26, 2023 Share Posted April 26, 2023 Today, April 26th, 2023, at around 3:10AM, I'm again receiving the same warning mentioned in this thread -- I also received this warning on the 24th, however, it self-resolved on the 25th. Until these two mentioned dates I've not received this notice before; so, obviously there is no firewall issue blocking port 8888 (port 443, https port, has never been blocked as many installed applications use this port). Is there, again, an issue at the ESET server ed of this process? Thanks for your attention to this issue. Link to comment Share on other sites More sharing options...
LuLa 0 Posted April 26, 2023 Share Posted April 26, 2023 Today (April 26th) some stations started showing the error while yesterday they had no reports. Restarting the pc only solves the problem on a few pc. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted April 26, 2023 Administrators Share Posted April 26, 2023 Connections to the EPNS servers are still being throttled, however, we've been gradually allowing more and more clients to connect. We expect full EPNS functionality to be restored within today. TheStill 1 Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted April 26, 2023 ESET Moderators Share Posted April 26, 2023 Hello guys, the EPNS servers are now fully open to accept new connections, the ESET products should reconnect automatically. The teams involved are closely monitoring the situation on EPNS and related services as well. Thank you for your patience during this period of degraded quality of EPNS service. Peter Link to comment Share on other sites More sharing options...
MKHAI 6 Posted April 26, 2023 Share Posted April 26, 2023 Things were looking good an hour ago but now I have 20% of my endpoints reporting the EPNS service is unreachable again Link to comment Share on other sites More sharing options...
T3chGuy007 16 Posted April 26, 2023 Share Posted April 26, 2023 All clients were back to normal this morning, but as of 11:31 EST, about half of my PCs are back to the "The ESET Push Notification Service servers cannot be reached" warning. Hopefully, this is just temporary. Link to comment Share on other sites More sharing options...
JimChev3 8 Posted April 26, 2023 Share Posted April 26, 2023 Sorry to say, you've still got work to do. I've had some sporadic incidents one by one throughout the morning, but just got notified a few minutes ago that 10% of my computers had issues, and it is indeed the push notification service cannot be reached issue again. Link to comment Share on other sites More sharing options...
Jack19 0 Posted April 27, 2023 Share Posted April 27, 2023 If the EPNS servers are fully open to accept new connections and are working normally, shouldn't I be able to use ping, tracert, or connect with telnet to the epns.eset.com address? All three of these commands worked intermittently on the 24th during the intermittent dropped connections. I have not been able to get any of these commands to work for the epns.eset.com address for the last two days. If the connection is "fully functional", should these commands work for the epns.eset.com address or not? Link to comment Share on other sites More sharing options...
LuLa 0 Posted April 27, 2023 Share Posted April 27, 2023 Yesterday I've notice that randomly stations show that EPNS was not reachable. At this moment all seems ok. Link to comment Share on other sites More sharing options...
jimwillsher 65 Posted April 27, 2023 Share Posted April 27, 2023 This is still impacting us. Most of our users had it yesterday (including me) and I've just had it today. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted April 27, 2023 Administrators Share Posted April 27, 2023 The situation has improved a lot recently. We are now in the process of releasing a new Direct cloud communication module to lower the load on EPNS servers so we expect the situation to stabilize as more users get the module. Clients who keep persistent connection with EPNS servers for a longer time should not be affected once connected. Link to comment Share on other sites More sharing options...
Ed Spurrell 2 Posted April 27, 2023 Share Posted April 27, 2023 Mine seemed to have gone away. So all good here. Link to comment Share on other sites More sharing options...
Cody_Klamann 1 Posted May 3, 2023 Share Posted May 3, 2023 Today, May 3th 2023, epns.eset.com seems down. Our clients can't use 2FA. Anyone else having the problem? Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted May 3, 2023 ESET Moderators Share Posted May 3, 2023 Hello @Cody_Klamann, can you please check it now? https://status.eset.com/incidents/q864fw1rjxf2 According to our monitoring the Push authentication was working, the OTPs were affected. Peter Link to comment Share on other sites More sharing options...
Cody_Klamann 1 Posted May 3, 2023 Share Posted May 3, 2023 Hello @Peter Randziak, it looks like it's working again. If I hear something different, I'll get back to you. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted May 3, 2023 ESET Moderators Share Posted May 3, 2023 Hello @Cody_Klamann, great, thank you for the confirmation. It will take some time, until the full quality of service will be restored so you might experience occasional errors... Peter Link to comment Share on other sites More sharing options...
blaxxz 1 Posted May 18, 2023 Share Posted May 18, 2023 Are there any problems with the service today? I got the message for the first time now. Link to comment Share on other sites More sharing options...
CraigC 1 Posted May 18, 2023 Share Posted May 18, 2023 We are seeing issues again in UK today. Also issues contacting LiveGrid yesterday. Link to comment Share on other sites More sharing options...
GDI 3 Posted May 29, 2023 Share Posted May 29, 2023 Starting to see this again today. Anyone else? Link to comment Share on other sites More sharing options...
GDI 3 Posted May 30, 2023 Share Posted May 30, 2023 Disregard my last post. Looks to be a local problem. Link to comment Share on other sites More sharing options...
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