eset push notification service cannot be reached ??

[tommy456 12]

I know my firewall isn't blocking it , is there an issue Eset's side ?

[Peter Randziak 1,223]

Hello @tommy456,

Yes I can confirm that some of our customers might have experienced such issues today.
It will be resolved by our teams, without any interaction required from customers side.

We apologize for the inconvenience caused.

Peter

[tommy456 12]

Thanks, Peter It has already resolved i just checked it  before i checked here

[John.From.VT 0]

Is this issue still occurring today? Everything was ok this morning but now about half of our managed computers are reporting functionality problems stating "The ESET Push Notification Service servers cannot be reached"

[LesRMed 26]

28 minutes ago, John.From.VT said:

about half of our managed computers are reporting functionality problems stating "The ESET Push Notification Service servers cannot be reached"

Same here. Maybe not half, but probably about 20%.

[John.From.VT 0]

1 hour ago, LesRMed said:

Same here. Maybe not half, but probably about 20%.

Things seem to be resolving now...

[LesRMed 26]

I'm good now as well.

[Peter Randziak 1,223]

Hello guys,

I can confirm that the service had intermittent outages.
A change, which should improve the situation server side is already deployed on few servers and should be deployed the the remaining ones in upcoming days.

Peter

[LawrenceM 0]

Looking at our firewall logs, looks like some of our endpoints are attempting to use ESET servers in Slovakia which we have geo-blocked, causing the "Push Notification Service servers cannot be reached" isuse.

 

[We are currently geo-blocking many countries in and around Ukraine after seeing increased threat actor activity hitting our firewall]

 

--Lawrence

[Marcos 5,725]

ESET servers are located in various countries, including USA. If connection to a particular server fails, another server should be attempted. Have you been experiencing the issue for a longer time or only in the recent 3-4 days?

[ecayton 0]

We have about 70-80% of our endpoints stating notification service cannot be reached this morning.  It was only about 20% since Friday when it was confirmed there was an outage.  

[Peter Randziak 1,223]

Hello

@ecayton I can confirm that the issue is ongoing and the teams responsible are actively pursuing it. I have the notification on unreachability of the EPNS myself as well now.

@LawrenceM the hostnames / IPs used by ESET are listed at https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall 

as ESET HQ resides in Slovakia / EU I would not recommend to block traffic heading to Slovakia, as we have a hosting service here.
I understand that you want to be cautious, I would recommend to use the ESET Bridge for the ESET related traffic as it has the rules built in... https://help.eset.com/ebe/1/en-US/index.html 

Peter

[COStark26 10]

I just got the popup in southeast USA  9:10 CDT  Apr 24

[robkettle 0]

Also just seen the EPNS warning for the first time. Located in UK.

[Damjan 37]

I just got the popup eset push notification service cannot be reached.

[JustinC 0]

I too had received this issue roughly 30 minutes ago. 

[Nicolas DELAMOTTE 0]

Could you please notice us when the issu will be resolved? 

I have many cients who call us to know what is this warning! 

 

Thank you. 

Nicolas

[am_dew 3]

I am also getting this notification on the West Coast USA. 

[damtechmatt 11]

I've got 50% of my devices in Protect Cloud reporting this issue.

[JimChev3 9]

I also just started receiving this notification this morning. A little less than half of our devices are currently affected since around 9AM this morning and still occurring. Glad to see you guys are on it.

[BrianMorris 15]

I still have over 100 endpoints with this message.

[JohnBoy 0]

Issue started for me in UK in the last couple of hours.

[Chogger 1]

Same issue here in the UK

[MarcFL 33]

Still happening this morning in Florida.   Thanks.

Name resolution for the name epns.eset.com timed out after none of the configured DNS servers responded.

Ping:  Ping request could not find host epns.eset.com

Is It Down Checker:  Down  https://www.isitdownrightnow.com/epns.eset.com..html

Edited April 24, 2023 by MarcFL

[FRiC 10]

Couple hours ago I had 24 (out of 149) with this issue, according to the management console. Right now it's up to 45.

Hopefully can be resolved soon.