tommy456 12 Posted April 20, 2023 Share Posted April 20, 2023 I know my firewall isn't blocking it , is there an issue Eset's side ? Link to comment Share on other sites More sharing options...
ESET Moderators Solution Peter Randziak 1,130 Posted April 20, 2023 ESET Moderators Solution Share Posted April 20, 2023 Hello @tommy456, Yes I can confirm that some of our customers might have experienced such issues today. It will be resolved by our teams, without any interaction required from customers side. We apologize for the inconvenience caused. Peter tommy456 1 Link to comment Share on other sites More sharing options...
tommy456 12 Posted April 20, 2023 Author Share Posted April 20, 2023 Thanks, Peter It has already resolved i just checked it before i checked here Peter Randziak 1 Link to comment Share on other sites More sharing options...
John.From.VT 0 Posted April 21, 2023 Share Posted April 21, 2023 Is this issue still occurring today? Everything was ok this morning but now about half of our managed computers are reporting functionality problems stating "The ESET Push Notification Service servers cannot be reached" Link to comment Share on other sites More sharing options...
LesRMed 22 Posted April 21, 2023 Share Posted April 21, 2023 28 minutes ago, John.From.VT said: about half of our managed computers are reporting functionality problems stating "The ESET Push Notification Service servers cannot be reached" Same here. Maybe not half, but probably about 20%. Link to comment Share on other sites More sharing options...
John.From.VT 0 Posted April 21, 2023 Share Posted April 21, 2023 1 hour ago, LesRMed said: Same here. Maybe not half, but probably about 20%. Things seem to be resolving now... Link to comment Share on other sites More sharing options...
LesRMed 22 Posted April 21, 2023 Share Posted April 21, 2023 I'm good now as well. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted April 24, 2023 ESET Moderators Share Posted April 24, 2023 Hello guys, I can confirm that the service had intermittent outages. A change, which should improve the situation server side is already deployed on few servers and should be deployed the the remaining ones in upcoming days. Peter Link to comment Share on other sites More sharing options...
LawrenceM 0 Posted April 24, 2023 Share Posted April 24, 2023 Looking at our firewall logs, looks like some of our endpoints are attempting to use ESET servers in Slovakia which we have geo-blocked, causing the "Push Notification Service servers cannot be reached" isuse. [We are currently geo-blocking many countries in and around Ukraine after seeing increased threat actor activity hitting our firewall] --Lawrence Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted April 24, 2023 Administrators Share Posted April 24, 2023 ESET servers are located in various countries, including USA. If connection to a particular server fails, another server should be attempted. Have you been experiencing the issue for a longer time or only in the recent 3-4 days? Link to comment Share on other sites More sharing options...
ecayton 0 Posted April 24, 2023 Share Posted April 24, 2023 We have about 70-80% of our endpoints stating notification service cannot be reached this morning. It was only about 20% since Friday when it was confirmed there was an outage. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted April 24, 2023 ESET Moderators Share Posted April 24, 2023 Hello @ecayton I can confirm that the issue is ongoing and the teams responsible are actively pursuing it. I have the notification on unreachability of the EPNS myself as well now. @LawrenceM the hostnames / IPs used by ESET are listed at https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall as ESET HQ resides in Slovakia / EU I would not recommend to block traffic heading to Slovakia, as we have a hosting service here. I understand that you want to be cautious, I would recommend to use the ESET Bridge for the ESET related traffic as it has the rules built in... https://help.eset.com/ebe/1/en-US/index.html Peter Link to comment Share on other sites More sharing options...
COStark26 10 Posted April 24, 2023 Share Posted April 24, 2023 I just got the popup in southeast USA 9:10 CDT Apr 24 Link to comment Share on other sites More sharing options...
robkettle 0 Posted April 24, 2023 Share Posted April 24, 2023 Also just seen the EPNS warning for the first time. Located in UK. Link to comment Share on other sites More sharing options...
Damjan 8 Posted April 24, 2023 Share Posted April 24, 2023 I just got the popup eset push notification service cannot be reached. Link to comment Share on other sites More sharing options...
JustinC 0 Posted April 24, 2023 Share Posted April 24, 2023 I too had received this issue roughly 30 minutes ago. Link to comment Share on other sites More sharing options...
Nicolas DELAMOTTE 0 Posted April 24, 2023 Share Posted April 24, 2023 Could you please notice us when the issu will be resolved? I have many cients who call us to know what is this warning! Thank you. Nicolas Link to comment Share on other sites More sharing options...
am_dew 3 Posted April 24, 2023 Share Posted April 24, 2023 I am also getting this notification on the West Coast USA. Link to comment Share on other sites More sharing options...
damtechmatt 5 Posted April 24, 2023 Share Posted April 24, 2023 I've got 50% of my devices in Protect Cloud reporting this issue. Link to comment Share on other sites More sharing options...
JimChev3 8 Posted April 24, 2023 Share Posted April 24, 2023 I also just started receiving this notification this morning. A little less than half of our devices are currently affected since around 9AM this morning and still occurring. Glad to see you guys are on it. Link to comment Share on other sites More sharing options...
BrianMorris 15 Posted April 24, 2023 Share Posted April 24, 2023 I still have over 100 endpoints with this message. Link to comment Share on other sites More sharing options...
JohnBoy 0 Posted April 24, 2023 Share Posted April 24, 2023 Issue started for me in UK in the last couple of hours. Link to comment Share on other sites More sharing options...
Chogger 1 Posted April 24, 2023 Share Posted April 24, 2023 Same issue here in the UK Link to comment Share on other sites More sharing options...
MarcFL 26 Posted April 24, 2023 Share Posted April 24, 2023 (edited) Still happening this morning in Florida. Thanks. Name resolution for the name epns.eset.com timed out after none of the configured DNS servers responded. Ping: Ping request could not find host epns.eset.com Is It Down Checker: Down https://www.isitdownrightnow.com/epns.eset.com..html Edited April 24, 2023 by MarcFL Link to comment Share on other sites More sharing options...
FRiC 9 Posted April 24, 2023 Share Posted April 24, 2023 Couple hours ago I had 24 (out of 149) with this issue, according to the management console. Right now it's up to 45. Hopefully can be resolved soon. Link to comment Share on other sites More sharing options...
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