ESET Endpoint Encryption - Failed to connect to database

[AdamC70 0]

Hello,

We have an ESET Endpoint Encryption Server that is failing to connect to the database, we have tried restarting the ESET Endpoint encryption server and also re-installing eeeserver_all_in_one with no success.

When starting the console, Database configuration was read successfully, the database instance exists on the local machine and tis running, but a message is still shown 'failed to connect to database'

Could you please advise what we can do to get the system up and running?

Thank you

Adam 

[Kstainton 39]

Hi Adam,

Problems like this can have various causes and solutions. I cannot suggest any without looking into this further, please may you submit a support case to the ESET UK Team via the following link: https://www.eset.com/uk/about/contact/

Thank you very much,

Kieran

Edited April 18, 2023 by Kstainton