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Question about ESET Protect notifications sent via email

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We have enabled several notifications in our ESET Protect console, like ERA Alert for Firewall events, ERA Alert for Antivirus events, etc... The question is that when we receive a notification from the type "ERA Alert for Firewall events", the user field is empty, but the user is present in other notifications, such as "Malicious file detected". We've checked the configuration on several of the notification types and they seem identical. Could this be some kind of a bug? I will attach screenshots, which better describe the issue.






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  • Georgi Stoychev changed the title to Question about ESET Protect notifications sent via email
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It could be that the detection was triggered under the system account, e.g. when no user was logged in. I'd suggest checking the record in the network protection log on the machine if a concrete user is listed in the User column.

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