No Access to Browsers

[BloodRaven77 0]

Good day,

Just a brief background, I have 3 browser, for different uses, with my main one being Opera GX. The other two are Chrome and Firefox. So, since I installed ESET Security, I have no access to Chrome or Firefox. I can not open them or even open a file with them. When I try and open it, the cursor is showing it's loading, but then it stops and it never opens. Can someone maybe give me a solution?

Kind Regards
BloodRaven77

[Marcos 4,704]

What ESET product and version do you have installed? Does temporarily disabling Banking and payment protection make a difference? If not, does disabling any other protection module do?

[johemo77 0]

The same happens to me. Chrome works properly (I guess) and Edge too. But everytime I try to start Firefox two things are happening: 1) after I click the icon I see the cursor trying to start Firefox but few seconds later it stops, and 2) sometimes it does start and opens the Firefox window but few seconds later it seems like it's crashing and the window closes.

I have tried many ways. I have disabled banking and payment protection. I have even disable almost everything. I try again but nothing has changed. I don't know what else to do. I have even unistall and re-install Firefox and the result remains the same.

I have ESET SMART SECUTITY PREMIUM 16.0.26.0

[Marcos 4,704]

Does the issue go away after you temporarily uninstall ESET? Does it return if you download and install the latest v16.1.14 ?

[johemo77 0]

I did install manually the latest 16.1.14.0 and then restarted the laptop. I click the Firefox icon, it opens for a brief moment and then closes again... BUT... for the very first time I got a pop up message (attached screenshot).

So I have to check this issue in Safe Mode and I will come back to tell you.

 

p.s.: I did try though both "Open" and "Refresh" options but nothing changed 

[Marcos 4,704]

Is the browser crashing if you:

1, Launch the secured browser via the "Banking and payment protection" shortcut on the desktop?
2, Launch the browser without extensions? In case of Firefox, hold Shift while double-clicking the Firefox icon and then select Open.

3, Launch another browser, e.g. Edge.

Also please enable advanced logging under Help and support -> Technical support, launch the browser to reproduce the issue, then stop logging, collect logs with ESET Log Collector and upload the generated archive here.

[BloodRaven77 0]

21 hours ago, Marcos said:

What ESET product and version do you have installed? Does temporarily disabling Banking and payment protection make a difference? If not, does disabling any other protection module do?

Sorry, I wasn't checking the replies... I found the problem though

I was just looking around disabling and enabling things, when I came across something I don't use and just disabled it. It was under the "Banking & Payment protection", the "Secure all browsers" option. When I disabled it, all my other browsers were opening again.

[itman 1,538]

7 hours ago, BloodRaven77 said:

I was just looking around disabling and enabling things, when I came across something I don't use and just disabled it. It was under the "Banking & Payment protection", the "Secure all browsers" option. When I disabled it, all my other browsers were opening again.

I normally run with "Secure all browsers" disabled. As a test, I enabled it and could start Firefox w/o any issues.

As such, I believe your FireFox issue is related to something else. Perhaps a conflict with one of the add-ons you are using in Firefox. The only add-on I have installed is uBlock Origin. You might want to temporarily uninstall all FireFox add-ons and see if it starts w/o issue with "Secure all browsers" enabled.

Edited April 5 by itman

[Marcos 4,704]

Please carry on as follows:

1. Enable advanced logging under Help and support -> Technical support
2. Start logging with Procmon
3. Launch a browser to reproduce the issue
4. Stop logging
5. Save the Procmon log and compress it.
6. Collect logs with ESET Log Collector and upload both archives here.

 

[johemo77 0]

essp_logs is 1,24 GB when in zip and 977MB whn in rar

Is there any other way so I can decrease the file size under 100MB so I can put it here?

By the way... I have disabled the "Secure all browsers" option but still nothing has changed.

Logfile.rar

Edited April 8 by johemo77

[Marcos 4,704]

Please upload the archive to a file sharing service, such as OneDrive, Dropbox, etc. and drop me a personal message with a download link.

[johemo77 0]

On 4/9/2023 at 12:36 PM, Marcos said:

Please upload the archive to a file sharing service, such as OneDrive, Dropbox, etc. and drop me a personal message with a download link.

I did send you a message

[Marcos 4,704]

Diagnostic logging has been enabled for several months which caused logs to grow extremely, even the system shows the size of a log as a negative value.

Please carry on as follows:

1. Uninstall ESET and reboot the machine
2. Make sure that you can launch browsers
3. Download and install the latest version from scratch while using default settings.

Should the problem persist, carry on as follows:

1. Enable advanced logging under Help and support -> Technical support
2. Reproduce the issue
3. Stop logging
4. Collect logs with ESET Log Collector and upload the generated archive here. The generated archive should be substantially smaller than what you have provided before.