Laskmar 0 Posted April 3, 2023 Share Posted April 3, 2023 Regarding the well known topic of these days, wanted to point out that via the ESMC one cannot view the 3cx Desktop app via the Add/remove list of programs. Checked for filters / cleared etc. , not there. We had to manually check all computers to locate 1-2 that we had this installed to remove it and all left overs after many further actions and research. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted April 3, 2023 Administrators Share Posted April 3, 2023 Was the app installed for all users in the Program files folder? Link to comment Share on other sites More sharing options...
JorgeL 0 Posted April 3, 2023 Share Posted April 3, 2023 Hello Laskmar, does the 3CX app shows in appwiz.cpl (add or remove programs) in the affected client? Also can you confirm that in your agent policy you have the Report non-ESET-installed applications enabled? Thank you! Link to comment Share on other sites More sharing options...
Laskmar 0 Posted April 4, 2023 Author Share Posted April 4, 2023 //does the 3CX app shows in appwiz.cpl (add or remove programs) in the affected client? Yes //Was the app installed for all users in the Program files folder? The 3cx desktop phone installs to path : C:\Users\username\AppData\Local\Programs\3CXDesktopApp\3CXDesktopApp.exe If not mistaken 3cx desktop app does not ask during installation where to install or giving the option to modify path. Also computers installed had only one user in our case. Nevertheless, opened a ticket to our support to check above agent's policy setting, due to being hidden from my account/view, will revert. If a program for whatever reason is installed to different path than default, why it will not be listed ? Link to comment Share on other sites More sharing options...
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