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Help removing a quarantined trojan found by ESET Online Scanner


Go to solution Solved by Marcos,

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Posted

Hello,

This is my first time using the ESET Online Scanner and today it found an HTML/ScrInject.B trojan. It's currently in quarantine but there's no option to delete the file, only restore it. Right-clicking does not open up a delete option either. There's currently an NAF, NDF, NQF, and NQI file in the Quarantine folder. Will I need to delete all of these files in order to remove the trojan?

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Posted

You don't need to do anything. The scanner found the threat on your disk and cleaned it. Quarantine is a place where cleaned/removed files are stored in an encrypted (safe) form in case you would like to restore them at a later time. Unless the quarantined files take up a lot of disk space, you can keep them on the disk.

  • 4 weeks later...
Posted

Keep the ESET scanner closed..

 

Winkey + R (run box)

Paste this into it..

%LocalAppData%\ESET\ESETOnlineScanner\Quarantine

Delete the contents of the folder.

 

 

Relaunch the ESET scanner and quarantine will be empty :)

 

 

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