Eset Internet Security Problem With Chrome VPN Extension (Not Working)

[Helius_Dev 0]

I am using latest eset internet security updated in windows os.  

I installed a vpn extension on google chrome.

But it does not wotk with eset.

I tried every possible option to allow it through eset and all of them failed.

Such as add connected web sites in allowes web sites.

Disable eset totally such as firewall and real time protection.

Tried learning mode.

Does not work.

When i uninstall eset it works.

Please give me a solution on this.

[Marcos 5,074]

I'd recommend raising a support ticket for help with further troubleshooting. Do you have QUIC protocol disabled in Chrome? Does temporarily disabling protocol filtering in the advanced setup make a difference?

[Helius_Dev 0]

It is not related to chrome!

What are you talking about?

It is related to eset.

As i told before when i uninstall eset that vpn extesion can connect.

Edited March 26, 2023 by Helius_Dev

[Marcos 5,074]

1 minute ago, Helius_Dev said:

It is not related to chrome!

You wrote it's a Chrome extension.

[Helius_Dev 0]

means problem has nothing to do with chrome's settings.

When i uninstall eset, extension wotks.

[Marcos 5,074]

Just now, Helius_Dev said:

means problem has nothing to do with chrome's settings.

Please answer the questions above. If the extension exists for other browsers, does the issue occur with Firefox too?

[Helius_Dev 0]

That extension is available on chrome only.

I disabled quic

Can not coonect still.

[Marcos 5,074]

Please answer the question about disabling protocol filtering. Also provide steps how to install the Chrome extension for a test.

[Helius_Dev 0]

Would you please tell me how can i disable protocol filtering in chrome?

Are you meaning disable ssl certificates on chrome?

======================================

I installed that extension from here :

https://chrome.google.com/webstore/category/extensions?hl=en

[Marcos 5,074]

I've tried 1click VPN and didn't encounter any issues. Did you use a different VPN?

[Helius_Dev 0]

Yes - it is different.

[Helius_Dev 0]

Last thing : Manipulating chrome settings is not a good idea specially security options.

This problem should be fix from eset side.

[Marcos 5,074]

3 hours ago, Helius_Dev said:

Yes - it is different.

So what VPN extension do you use? Without such essential information we cannot try to reproduce the issue.

[Helius_Dev 0]

Problem solved by disabling protocol filtering on eset.

Now tell us how fix it when protocol filtering is enable?

 

[Marcos 5,074]

Unfortunately you still haven't answered what VPN extension you use. Please provide a screenshot of Chrome extensions that you have installed.

[Helius_Dev 0]

https://browsec.com/en/chrome-vpn

When protocol filtering is disable it works.

Edited March 27, 2023 by Helius_Dev

[Helius_Dev 0]

Same problem about this extension :

https://protonvpn.com/download-chrome-extension

[Helius_Dev 0]

Any Idea?