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ESMC - Appliance 7.2.2236.0

I am a managed service provider...

When trying to download the installer for a new client with ESET Endpoint Security 10.0.2045 or update an old installer package I receive this error.

Failed to download installer: Selected package is not in repository.

In checking the Status Overview I can see that the Repository and update server is connected.  I have tested the download found on other topics and all checks out.  I've updated the host computer, rebooted the host and vm.  I am stuck. Please help.

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