ESET PROTECT remote management issue

[TTN 0]

Hello everyone,

I am experiencing issues with remote management (ESET PROTECT) of my endpoints, particularly with Linux, where the installation or update of a security product always ends in one of these errors:

GetFile: Host 'repository.eset.com' not found [error code: 20002]
GetFile: Cannot connect to host 'repository.eset.com' [error code: 20003]

Please note that there is a proxy configured at the endpoints.

I would like to know if the endpoints need to be connected to the internet during installation or updating, and if there are any IP addresses or ports that must be configured in the proxy server.

Here are the characteristics of the server:

Oracle (64-bit), Version 7.9

ESET PROTECT (Server), Version 10.0 (10.0.2133.0)

ESET PROTECT (Web Console), Version 10.0 (10.0.132.0).

PS: I can ping "repository.eset.com" from the server, but not from the endpoints.

 

 

 

 

[Peter Randziak 1,081]

Hello @TTN,

the clients does not need a direct internet connectivity, but if you want to use the repository, it needs to be available for the endpoints either directly, or via a proxy.

Ports and addresses required to use your ESET product with a third-party firewall are listed at https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall

I recommend to use ESET Bridge as a proxy, which has the resources required allowed in it's configuration https://help.eset.com/ebe/1/en-US/index.html 

Peter