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ESET-PROTECT - appliance-gui doesn´t run in virtual console


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Hello everyone.
We have a problem with appliance-gui in virtual console. Normally, when you open virtual console on hypervisor (in our environment it´s HyperV) you will see "appliance-gui" (gray window with options like rejoin domain, factory reset, enable/disable Webfig, etc.., after you enter password).

But our server doesn´t run into this appliance. When I open virtual console, I can see the root user was automatically logged on and I have access to terminal as root (look at the picture in attachment).

When I run "appliance-gui" manually, which is located in /root/appliance-gui, the appliance starts and looks good. But after server restart the problem happens again. It started happening recently, I don´t know when. 

Is there any solution to fix it or any advice how can I debug the issue? 
Actually we are running server version 10.0.2133.0.

Thank you for any help!



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