Eset Smart Security 16.0.26.0 Secure Browser Breaks Edge

[Guest singlecel]

Eset Smart Security Premium 16.0.26.0 (latest) breaks Edge 111.0.1661.41 including settings when Secure All Browsers is enabled. Settings will not load, no sites resolve. Edge just loads to a blank white screen. Only resolution is to disable secure all browsers.

Oddly enough, does not appear to affect Chrome (latest build(.

It also appears the use secure browser or ask redirect functionality does not work as intended. Testing with 2 sites .. neither prompts or automatically loads as a secure browser in either Chrome or Edge.

[Peter Randziak 1,130]

can you please try to reboot the system to see if it resolves the issue?

Peter

[Guest Theroc]

Can confirm this for ESS 16.0.26.0 and MS Edge 111.0.1661.43 too. At least in Win 10 Pro. No pages swill load even the Edge setting page is blank.

Restarting the OS does not fix this. Neither does repairing Edge. Or any other of the cookie cutter suggestions. Only when Disabling ESS secure browsing does Edge work normally.

Firefox is unaffected.

 

[Peter Randziak 1,130]

Hello,

we would like troubleshoot it with you.

At first please enable the Secure All Browsers option, perform further reboot (make sure it is a full reboot, not a shutdown and system start.)

Please provide us with:

1. Process monitor log (with advanced output enabled) from the Edge browser start (with the Secure all browsers enabled) https://support.eset.com/en/kb6308-using-process-monitor-to-create-log-files

2. Output from ESET SYsInspector tool when the Edge is running 

3. process dump from the main Edge process

Once you have them, pack them into an archive, upload it to a safe location and send me the download details over a private message.

Peter

[Peter Randziak 1,130]

Hello Team,

 

Banking & payment protection module 1300 is available on the pre-release update channel.

 

If you encountered an issue with MS Edge can you please:

1. switch to pre-release updates, wait until the product downloads and applies the updates

2. reboot the machine (do not change the Secure all browsers option) and report back how it behaves

3. if the issue persists please provide us with:
1. Process monitor log with advanced output enabled

2. ESET SysInspector log output (taken while the problematic MS Edge is running)

3. Process dump of the main MS Edge process (if you not able to obtain it, send the logs without it. Note: Which is the main process can be identified via the Process explorer view)

 

Please describe what the issue with MS Edge actually is (Browser crash, the page is completely blank, user is unable to browse, etc...), it seems there might be more of the issues based on the reports

 

Thank you,

Peter

[Guest robinh]

Hi,

Over the weekend 13/05-14/-5/23, I noticed my chrome browser was taking a long time to start up, also firefox would not load at all. The fix is to disable the 'Secure All Browsers option' , I even tried uninstalling and re-installing and firefox kept crashing. There appears to be an issue with this option in the current update. My system details are:- Product name: ESET Internet Security
Product version: 16.1.14.0
Operating system: Windows 10 Pro(64-bit)Version 10.0 (Build 19045)