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error The referenced license is not accessible

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we have a  ESET PROTECT Entry On-Prem licence for ESET Endpoint Security + ESET Server Security. A problem is that i can't install install eset product automaticaly from managment server  or I cant activate installed product. On server manager it shows an error "The referenced license is not accessible".  Any ideas where to look for a problem?

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Yes, i can see the license. A problem is only with windows servers. If it is a computer with windows - no problem

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