Activation fail. ECP.20006

[Soroushm31 0]

Hi,

I bought the license yesterday and when I want to use the live installer, it didn't work. I have a problem with the activation of my ESET smart security. I got this message. I installed ESET smart security from somewhere else and now I get this error: Activation failed, we couldn't reach the activation server: the ESET servers do not seem to be reachable at the moment, this may take a while, retry the activation later. I don't know what should I do. 
Product name: ‎ESET Smart Security Premium
Product version: ‎16.0.26.0
Operating system: Windows 10 Enterprise(64-bit)Version 10.0 (Build 19044)
Machine: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz, 8113 MB RAM

 

[Marcos 5,742]

Please carry on as follows:

1. Enable advanced logging under Help and support -> Technical support
2. Try to activate the product
3. Stop logging
4. Collect logs with ESET Log Collector and upload the generated archive here.