Soroushm31 0 Posted March 6, 2023 Share Posted March 6, 2023 Hi, I bought the license yesterday and when I want to use the live installer, it didn't work. I have a problem with the activation of my ESET smart security. I got this message. I installed ESET smart security from somewhere else and now I get this error: Activation failed, we couldn't reach the activation server: the ESET servers do not seem to be reachable at the moment, this may take a while, retry the activation later. I don't know what should I do. Product name: ESET Smart Security Premium Product version: 16.0.26.0 Operating system: Windows 10 Enterprise(64-bit)Version 10.0 (Build 19044) Machine: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz, 8113 MB RAM Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted March 6, 2023 Administrators Share Posted March 6, 2023 Please carry on as follows: Enable advanced logging under Help and support -> Technical support Try to activate the product Stop logging Collect logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
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