NeilB 1 Posted February 27 Share Posted February 27 This is just a rant in the hope it may get back to the developers as i cant find a a way of contacting them to tell them of my dissatisfaction... I'm a reseller and I have now installed 4 copies of Cyber Security Version: 7.3.2100.0, I normally configure them to clean or delete any threats & set a scheduled scan as i always do, I've found normal end users (one who don't have a clue about computers) don't know what to do if presented with a window saying threats found and what to about them which is why i configure them the way i do as standard. I found that there is now no possible way of configuring Cyber Security to do anything, the ones i've installed don't even kick of a scan after install, so we now have a product that can't be configured to scan once a week does not scan itself after install, so if there are viruses etc on the system they will not be picked up. I have sold Eset AV for virtually 30 years and have never seen such a stupid decision to omit any type of configuration whatsoever, users typically don't scan their system which is why i always add it in. I did ring Eset support to find out where the config had gone and was told its meant to be like that, unconfigurable how Crazy.. To any developers seeing this, please add configuration back to the next revision as this is a very big backward step from the normal Eset products. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,083 Posted March 7 ESET Moderators Share Posted March 7 Hello @NeilB, thank you for the feedback provided. The initial release comes with a features, which are essential for our users and we are aware of the demand for the additional features. When it comes to protection, key component is the Real-time file system protection so if a file is being executed, accessed or created it is scanned by the product to ensure the protection. A release with the Advanced preferences included is planned in upcoming weeks, it will improve the user experience for advanced users... Peter Robertos 1 Link to comment Share on other sites More sharing options...
NeilB 1 Posted March 13 Author Share Posted March 13 Hi Peter, Thanks for replying, I'm please to hear that the advanced preferences will be brought back in future releases :-) Peter Randziak 1 Link to comment Share on other sites More sharing options...
bart_c 0 Posted March 16 Share Posted March 16 Agreed! This should have been an alpha or beta release. I have never been so disappointed an an eset product update, and I have been a customer for almost 20 years! Immediately uninstalled and reinstalled the latest 6.x version. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,083 Posted March 21 ESET Moderators Share Posted March 21 Hello @bart_c, I understand that for the advanced users, it might be a step back in terms of the ability to configure / fine-tune the product, but for standard users or even advanced ones it brings features for which there was quite high demand, like the apple silicon native version to name just one of many. On top of that one user mentioned that the new version improved significantly performance of the time machine backups, which is often reported by users as an issue... As I mentioned the version with the Advanced preferences available is to be release quote soon, so hopefully it will fit your needs and preferences... Peter NeilB and Robertos 2 Link to comment Share on other sites More sharing options...
bEeReE 4 Posted April 4 Share Posted April 4 On 3/21/2023 at 2:09 PM, Peter Randziak said: As I mentioned the version with the Advanced preferences available is to be release quote soon, so hopefully it will fit your needs and preferences... Any update when such is being released? I want to re-activate port 443 for being protected against phishing for HTTPS sites, which is currently not possible. Link to comment Share on other sites More sharing options...
bEeReE 4 Posted April 12 Share Posted April 12 On 3/16/2023 at 5:14 AM, bart_c said: This should have been an alpha or beta release. I have never been so disappointed an an eset product update, and I have been a customer for almost 20 years! Immediately uninstalled and reinstalled the latest 6.x version. Yes! And after months still no update! Link to comment Share on other sites More sharing options...
bEeReE 4 Posted April 28 Share Posted April 28 On 4/4/2023 at 11:52 AM, bEeReE said: Any update when such is being released? I want to re-activate port 443 for being protected against phishing for HTTPS sites, which is currently not possible. @Peter Randziak any update? Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,083 Posted May 2 ESET Moderators Share Posted May 2 Hello @bEeReE, I checked it, sadly the release was delayed as we wanted to fix bugs found after the recent macOS update. Peter Link to comment Share on other sites More sharing options...
Shepherd 0 Posted June 3 Share Posted June 3 On 4/4/2023 at 11:52 AM, bEeReE said: Any update when such is being released? I want to re-activate port 443 for being protected against phishing for HTTPS sites, which is currently not possible. Hi, Regarding v6, can you tell us how you get HTTPS scanning adding 443 port? In which field do you add 443 port? Thanks 🙂. Link to comment Share on other sites More sharing options...
Shepherd 0 Posted June 3 Share Posted June 3 On 5/2/2023 at 1:36 PM, Peter Randziak said: Hello @bEeReE, I checked it, sadly the release was delayed as we wanted to fix bugs found after the recent macOS update. Peter Hi Peter, Time is passing by... ... ... and still no update. As it is, V7 is a real pain in the neck (too many features/options ate missing). I understand Mac protection is not ESET priority but at this stage, difficult to believe macOS update was the only responsable of the delay. Mac versions are always very slow to evolve. Maybe we can hope an acceptable v7 in about a year? 😞 Really disappointing anyway. Best regards, Link to comment Share on other sites More sharing options...
Chas4 7 Posted June 9 Share Posted June 9 @Shepherd have you updated ESET Cyber Security v7 as the current version has most of the advanced preferences Robertos and Peter Randziak 2 Link to comment Share on other sites More sharing options...
Shepherd 0 Posted June 27 Share Posted June 27 On 6/9/2023 at 6:14 PM, Chas4 said: @Shepherd have you updated ESET Cyber Security v7 as the current version has most of the advanced preferences Hi Chas4, Yes, I upgraded. But I waited a little while (unless imperative reason, I do no upgrade my "production machine" to new major version immediately). Much better :-). Thanks :-). Link to comment Share on other sites More sharing options...
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