Hugh Letheren 0 Posted February 22, 2023 Share Posted February 22, 2023 I have successfully decrypted a folder so that I can copy the contents. I have just tried to do the same with one other encrypted folder but I get an error message - unable to create a temporary backup folder - see screenshot. I have closed everything down, rebooted, but I still get the same message! help please! Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 39 Posted February 22, 2023 ESET Staff Share Posted February 22, 2023 (edited) Hi @Hugh Letheren, To best support you, please would you be able to submit a support ticket via: https://www.eset.com/uk/about/contact/ we will then do our best to work this out for you. One suggestion in the meantime however, has the disk you are decrypting the folder on got enough disk space? Thank you, Kieran Edited February 22, 2023 by Kstainton Link to comment Share on other sites More sharing options...
Hugh Letheren 0 Posted February 22, 2023 Author Share Posted February 22, 2023 I have raised a ticket as suggested. there is plenty of room on the relevant disk1 Thanks. Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 39 Posted February 22, 2023 ESET Staff Share Posted February 22, 2023 Hi @Hugh Letheren, Good to know, I am sure we will be able to ask the right questions and sort it via the ticket very soon, will be much easier to provide you accurate and concise support this way. Thank you very much. Kieran Link to comment Share on other sites More sharing options...
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