Jure_SGS 0 Posted February 21 Share Posted February 21 (edited) Hi. We're having issues with ARM-based devices with installed version of Endpoint Antivirus version 7.2.1600.0. ESET Protect tells me that the client hasn't connected for days although my colleauges are working normally and Endpoint looks like it's running normally. I tried removing the agent via KB and reinstall again but it didn't help. Anyone else experiencing the same behaviour? Edited February 21 by Jure_SGS Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,614 Posted February 21 Administrators Share Posted February 21 Please provide /Library/Application Support/com.eset.remoteadministrator.agent/Logs/status.html for a start. Quote Link to comment Share on other sites More sharing options...
Jure_SGS 0 Posted February 23 Author Share Posted February 23 status.zip Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,614 Posted February 23 Administrators Share Posted February 23 Please raise a support ticket since according to the status log the agent has recently connected to the ESET PROTECT server without issues: Last replication 2023-Feb-21 22:22:16 OK Quote Link to comment Share on other sites More sharing options...
Jure_SGS 0 Posted March 1 Author Share Posted March 1 Can you please guide me where can open a ticket here? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,614 Posted March 1 Administrators Share Posted March 1 You can either click the appropriate link in the product or open the wizard with the option to contact technical support via https://go.eset.com/contact-support/ Quote Link to comment Share on other sites More sharing options...
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