Jure_SGS 0 Posted February 21, 2023 Share Posted February 21, 2023 (edited) Hi. We're having issues with ARM-based devices with installed version of Endpoint Antivirus version 7.2.1600.0. ESET Protect tells me that the client hasn't connected for days although my colleauges are working normally and Endpoint looks like it's running normally. I tried removing the agent via KB and reinstall again but it didn't help. Anyone else experiencing the same behaviour? Edited February 21, 2023 by Jure_SGS Link to comment Share on other sites More sharing options...
Administrators Marcos 5,394 Posted February 21, 2023 Administrators Share Posted February 21, 2023 Please provide /Library/Application Support/com.eset.remoteadministrator.agent/Logs/status.html for a start. Link to comment Share on other sites More sharing options...
Jure_SGS 0 Posted February 23, 2023 Author Share Posted February 23, 2023 status.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,394 Posted February 23, 2023 Administrators Share Posted February 23, 2023 Please raise a support ticket since according to the status log the agent has recently connected to the ESET PROTECT server without issues: Last replication 2023-Feb-21 22:22:16 OK Link to comment Share on other sites More sharing options...
Jure_SGS 0 Posted March 1, 2023 Author Share Posted March 1, 2023 Can you please guide me where can open a ticket here? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,394 Posted March 1, 2023 Administrators Share Posted March 1, 2023 You can either click the appropriate link in the product or open the wizard with the option to contact technical support via https://go.eset.com/contact-support/ Link to comment Share on other sites More sharing options...
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