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Posted

hello 

i experience an issue with the outlook plugin

when this plugin is enable in outlook from time to time i can't open calendar in outlook 

any one have info about this issue ?

Thanks 

 

  • Administrators
Posted

Does the issue occur after switching to the pre-release update channel and upgrading Endpoint to v10.0.245?

Does temporarily disabling integration with Outlook make a difference?

Posted

hello

the user is on version 9.1.2063.0

when i run in safe mode it work i re enable everything then i was able to open everything after but for how long 

i will try again when it happen again.

how to switching to the pre-release update channel ?

 

Thanks 

 

  • Administrators
Posted

You can switch to the pre-release update channel in the advanced update setup. Pre-release modules are not beta modules, they have been tested thoroughly before release and in 99,9% they are released with a certain delay to the regular update update channel.

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Posted

hello i was pushing the install from the eset protect console

is it fine to upgrade to version 10 and see ?

Thanks

 

 

  • Administrators
Posted
1 hour ago, kerm007 said:

is it fine to upgrade to version 10 and see ?

Yes but v10.0.2045 has not been released yet. It's currently available only a program update on the pre-release update channel.

Posted

the version push is 10.0.2034.0

Thanks 

 

  • Administrators
Posted

Endpoint 10.0.2045 was released yesterday. Please upgrade and check if the issue's gone.

Posted

ok 

thanks 

is it possible it cause also issue with the OOO in outlook ?

Thanks

 

  • Administrators
Posted

Please t

1 hour ago, kerm007 said:

Is it possible it cause also issue with the OOO in outlook ?

Please install it and test it on at least one machine to find out.

Posted

hello for now i disable all plugins except the eset outllook plugin i was not able to open calendar

i start in safe mode i was able to open calendar 

renable all plugins i was able to open 

ps: i didnt reboot after the push of new version yet 

 

Posted

ok i reboot and i still have some issue 

i open outlook calendar it was working this time but not OOO

i start in safe mode both work 

re close outlook reopen normal 

its working now 

very strange issue 

  • Administrators
Posted

What do you mean by OOO? If it's a special plug-in that you are having issues with even after upgrading to the latest Endpoint 10.0.2045, I'd recommend raising a support ticket since advanced mail client logs will be needed for perusal and the issue will need to be investigated by developers.

Posted (edited)

Sorry the OOO stand for Outlook Out of Office 

this morning the person im working on is pc can't open calendar 

is there a way to disable only the eset plugins from outlook ?

as a test of  course

 

Edited by kerm007
  • Administrators
Posted

You can try disabling the Outlook plugin here:

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Posted

ok i reboot and i still have some issue 

i open outlook calendar it was working this time but not OOO

i start in safe mode both work 

re close outlook reopen normal 

its working now 

very strange issue 

but its not the case everytime 

i try to disable the plugins (all) the calendar and OOO not working 

very very strange

  • Administrators
Posted

Do you mean that the issue occurs with the Outlook plug-in enabled and goes away as soon as you disable it and restart Outlook?

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Posted

Hello

some time yes some other time no so im not sure it's really the eset outlook plugins

will see

 

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