issue with the outlook plugins

[kerm007 0]

hello 

i experience an issue with the outlook plugin

when this plugin is enable in outlook from time to time i can't open calendar in outlook 

any one have info about this issue ?

Thanks 

 

[Marcos 5,071]

Does the issue occur after switching to the pre-release update channel and upgrading Endpoint to v10.0.245?

Does temporarily disabling integration with Outlook make a difference?

[kerm007 0]

hello

the user is on version 9.1.2063.0

when i run in safe mode it work i re enable everything then i was able to open everything after but for how long 

i will try again when it happen again.

how to : switching to the pre-release update channel ?

 

Thanks 

 

[Marcos 5,071]

You can switch to the pre-release update channel in the advanced update setup. Pre-release modules are not beta modules, they have been tested thoroughly before release and in 99,9% they are released with a certain delay to the regular update update channel.

[kerm007 0]

hello i was pushing the install from the eset protect console

is it fine to upgrade to version 10 and see ?

Thanks

 

 

[Marcos 5,071]

1 hour ago, kerm007 said:

is it fine to upgrade to version 10 and see ?

Yes but v10.0.2045 has not been released yet. It's currently available only a program update on the pre-release update channel.

[kerm007 0]

the version push is 10.0.2034.0

Thanks 

 

[Marcos 5,071]

Endpoint 10.0.2045 was released yesterday. Please upgrade and check if the issue's gone.

[kerm007 0]

ok 

thanks 

is it possible it cause also issue with the OOO in outlook ?

Thanks

 

[Marcos 5,071]

Please t

1 hour ago, kerm007 said:

Is it possible it cause also issue with the OOO in outlook ?

Please install it and test it on at least one machine to find out.

[kerm007 0]

hello for now i disable all plugins except the eset outllook plugin i was not able to open calendar

i start in safe mode i was able to open calendar 

renable all plugins i was able to open 

ps: i didnt reboot after the push of new version yet 

 

[kerm007 0]

ok i reboot and i still have some issue 

i open outlook calendar it was working this time but not OOO

i start in safe mode both work 

re close outlook reopen normal 

its working now 

very strange issue 

[Marcos 5,071]

What do you mean by OOO? If it's a special plug-in that you are having issues with even after upgrading to the latest Endpoint 10.0.2045, I'd recommend raising a support ticket since advanced mail client logs will be needed for perusal and the issue will need to be investigated by developers.

[kerm007 0]

Sorry the OOO stand for Outlook Out of Office 

this morning the person im working on is pc can't open calendar 

is there a way to disable only the eset plugins from outlook ?

as a test of  course

 

Edited February 23, 2023 by kerm007

[Marcos 5,071]

You can try disabling the Outlook plugin here:

[kerm007 0]

Ok i will try that 

Thanks 

 

[kerm007 0]

ok i reboot and i still have some issue 

i open outlook calendar it was working this time but not OOO

i start in safe mode both work 

re close outlook reopen normal 

its working now 

very strange issue 

but its not the case everytime 

i try to disable the plugins (all) the calendar and OOO not working 

very very strange

[Marcos 5,071]

Do you mean that the issue occurs with the Outlook plug-in enabled and goes away as soon as you disable it and restart Outlook?

[kerm007 0]

Hello

some time yes some other time no so im not sure it's really the eset outlook plugins

will see