Screen Reader corruption

[Craigb57 0]

My S.O. uses a screen reader to navigate her computer use. When she used the internet, anything she typed was changed by ESET and made it impossible to proceed, as she is visually impaired and cannot see what she is typing, she relied on her screen reader to tell her what the character was. In actuality she typed for example "CCCCC" and it reported that what she has typed was "bd#s.u". When this was reviewed by her tech support it was learned that it doesn't matter what the screen reader was or what the internet provider was - only that ESET was the Internet Security program. Removing ESET from her PC and installing Windows Defense cleared up the problem. How do we get reimbursed for the ESET that was corrupting her ability to use the internet that is paid through 25 Feb 2024?

[Marcos 4,609]

Does disabling keyboard protection in the Banking and payment protection setup make a difference?

[constexpr 19]

On 2/16/2023 at 6:50 PM, Craigb57 said:

My S.O. uses a screen reader to navigate her computer use. When she used the internet, anything she typed was changed by ESET and made it impossible to proceed, as she is visually impaired and cannot see what she is typing, she relied on her screen reader to tell her what the character was. In actuality she typed for example "CCCCC" and it reported that what she has typed was "bd#s.u". When this was reviewed by her tech support it was learned that it doesn't matter what the screen reader was or what the internet provider was - only that ESET was the Internet Security program. Removing ESET from her PC and installing Windows Defense cleared up the problem. How do we get reimbursed for the ESET that was corrupting her ability to use the internet that is paid through 25 Feb 2024?

As Marcos suggest, disabling Keyboard protection should fix the issue.

Can you tell us, which screen reader has the problem you described? Application name, or link to their webpage

Thanks and sorry for this situation

[Craigb57 0]

My wife uses JAWs from Freedom Scientific.

Edited March 3 by Craigb57
Has the wrong name

[constexpr 19]

43 minutes ago, Craigb57 said:

My wife uses JAWs from Freedom Scientific.

Thanks for info, we're working on fix. Since then, disabling keyboard protection as marcos suggested should help.

[SeriousHoax 71]

15 hours ago, constexpr said:

Thanks for info, we're working on fix. Since then, disabling keyboard protection as marcos suggested should help.

Would you please also look at this thread where I mentioned a keyboard app that doesn't work with ESET unless keyboard protection/secure browser is disabled. Can you work for a fix for this app also?