Jeff Lyle 0 Posted February 9 Share Posted February 9 Morning, We have started to deploy ESET Protect agent and ESET Endpoint AntiVirus to our M1 MacBook Airs running Ventura, unfortunately once installed the Macs take several minutes to boot, getting stuck on the screen with the white apple logo and loading bar. Has anyone else experienced this and resolve it, or can give an idea on where to start troubleshooting? I have confirmed this is ESET by completely removing the AV and agent, and observing the boot speed. I have also pushed a policy that disables all of the security monitoring, eg real-time protection, webs proxy etc, after which the boot speed is still extremely slow. Running ESET Endpoint AntiVirus 7.2.1600.0 ESET Management Agent 10.0.3091.0 Kind Regards, Jeff Quote Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 183 Posted February 9 Most Valued Members Share Posted February 9 38 minutes ago, Jeff Lyle said: Morning, We have started to deploy ESET Protect agent and ESET Endpoint AntiVirus to our M1 MacBook Airs running Ventura, unfortunately once installed the Macs take several minutes to boot, getting stuck on the screen with the white apple logo and loading bar. Has anyone else experienced this and resolve it, or can give an idea on where to start troubleshooting? I have confirmed this is ESET by completely removing the AV and agent, and observing the boot speed. I have also pushed a policy that disables all of the security monitoring, eg real-time protection, webs proxy etc, after which the boot speed is still extremely slow. Running ESET Endpoint AntiVirus 7.2.1600.0 ESET Management Agent 10.0.3091.0 Kind Regards, Jeff I rarely used Macintosh in my life , or ESET Mac Product , but I've experienced something similar with Windows and machines that have HDDs instead of SSDs , in ESET Gui , in Scheduler , there is a startup-scan , try to disable that and make a restart , will that make an effect on boot speed? Quote Link to comment Share on other sites More sharing options...
Jeff Lyle 0 Posted February 9 Author Share Posted February 9 17 minutes ago, Nightowl said: I rarely used Macintosh in my life , or ESET Mac Product , but I've experienced something similar with Windows and machines that have HDDs instead of SSDs , in ESET Gui , in Scheduler , there is a startup-scan , try to disable that and make a restart , will that make an effect on boot speed? Thanks NightOwl I have ensured that all protection settings are off. Unfortunately the Mac is still unhappy. I think it might just be the fact that it is installed, which is a bit dissappointing. Quote Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 183 Posted February 9 Most Valued Members Share Posted February 9 (edited) 14 minutes ago, Jeff Lyle said: Thanks NightOwl I have ensured that all protection settings are off. Unfortunately the Mac is still unhappy. I think it might just be the fact that it is installed, which is a bit dissappointing. I think turning off protection will not affect the startup-scan schedule It's from Windows product , but see the System startup file check? , those what I mean. and I believe even if the protection is off , the startup-scan will still run. Edited February 9 by Nightowl Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,609 Posted February 9 Administrators Share Posted February 9 If temporarily disabling the startup scan tasks doesn't make any difference, please open a support ticket and provide logs collected as per the instructions at https://help.eset.com/eea_mac/7/en-US/?technical_support.html. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.