MacOS Ventura slow boot when ESET Endpoint Antivirus installed

[Jeff Lyle 0]

Morning,

We have started to deploy ESET Protect agent and ESET Endpoint AntiVirus to our M1 MacBook Airs running Ventura, unfortunately once installed the Macs take several minutes to boot, getting stuck on the screen with the white apple logo and loading bar. Has anyone else experienced this and resolve it, or can give an idea on where to start troubleshooting?

I have confirmed this is ESET by completely removing the AV and agent, and observing the boot speed. I have also pushed a policy that disables all of the security monitoring, eg real-time protection, webs proxy etc, after which the boot speed is still extremely slow.

Running

ESET Endpoint AntiVirus 7.2.1600.0

ESET Management Agent

10.0.3091.0

 

Kind Regards,

Jeff

[Nightowl 202]

38 minutes ago, Jeff Lyle said:

Morning,

We have started to deploy ESET Protect agent and ESET Endpoint AntiVirus to our M1 MacBook Airs running Ventura, unfortunately once installed the Macs take several minutes to boot, getting stuck on the screen with the white apple logo and loading bar. Has anyone else experienced this and resolve it, or can give an idea on where to start troubleshooting?

I have confirmed this is ESET by completely removing the AV and agent, and observing the boot speed. I have also pushed a policy that disables all of the security monitoring, eg real-time protection, webs proxy etc, after which the boot speed is still extremely slow.

Running

ESET Endpoint AntiVirus 7.2.1600.0

ESET Management Agent

10.0.3091.0

 

Kind Regards,

Jeff

I rarely used Macintosh in my life , or ESET Mac Product , but I've experienced something similar with Windows and machines that have HDDs  instead of SSDs , in ESET Gui , in Scheduler , there is a startup-scan , try to disable that and make a restart , will that make an effect on boot speed?

[Jeff Lyle 0]

17 minutes ago, Nightowl said:

I rarely used Macintosh in my life , or ESET Mac Product , but I've experienced something similar with Windows and machines that have HDDs  instead of SSDs , in ESET Gui , in Scheduler , there is a startup-scan , try to disable that and make a restart , will that make an effect on boot speed?

Thanks NightOwl I have ensured that all protection settings are off. Unfortunately the Mac is still unhappy. I think it might just be the fact that it is installed, which is a bit dissappointing.

[Nightowl 202]

14 minutes ago, Jeff Lyle said:

Thanks NightOwl I have ensured that all protection settings are off. Unfortunately the Mac is still unhappy. I think it might just be the fact that it is installed, which is a bit dissappointing.

I think turning off protection will not affect the startup-scan schedule

It's from Windows product , but see the System startup file check? , those what I mean.

and I believe even if the protection is off , the startup-scan will still run.

Edited February 9, 2023 by Nightowl

[Marcos 5,074]

If temporarily disabling the startup scan tasks doesn't make any difference, please open a support ticket and provide logs collected as per the instructions at https://help.eset.com/eea_mac/7/en-US/?technical_support.html.