ESET Management Agent Can't Connect ESET Protect Cloud

[Grasse 1]

Hello,

The customer using ESET Mail Security he wants enable to ESET LiveGuard.

When he tried install ESET Management Agent to Mail Server, the agent can't connect to the ESET Protect Cloud. You can find agent logs bottom. Can you help us?

Thanks.

Scope	Time (UTC)	Text
Last authentication	2023-Feb-07 12:40:07	Enrollment failed with error: failed to connect to all addresses (code: 14) for request Era.Common.Services.Authentication.RPCEnrollmentRequest (id: 29d82f46-66b1-4b17-ae76-55f8f21f58a8) on connection to 'host: "ohw4ckvgzdbeld53v7lvctexju.a.ecaserver.eset.com" port: 443' [RequestId: 29d82f46-66b1-4b17-ae76-55f8f21f58a8]
Last replication	2023-Feb-07 12:39:12	Error: Replication connection problem: Authentication was not possible due to unavailable remote server or its unwillingness to respond Task: CReplicationConsistencyTask Scenario: Automatic replication (REGULAR) Connection: ohw4ckvgzdbeld53v7lvctexju.a.ecaserver.eset.com:443 Connection established: false Replication inconsistency detected: false Server busy state detected: false Realm change detected: false Realm uuid: 00000000-0000-0000-0000-000000000000 Sent logs: 0 Cached static objects: 0 Cached static object groups: 0 Static objects to save: 0 Static objects to delete: 0 Modified static objects: 0 All replication attempts: 11

 

[Grasse 1]

Hello,

The problem solved. 

Thanks.

[Marcos 5,069]

Please provide more details about how you fixed the issue so that users with the same issue know. I assume the communication had to be allowed on a firewall.

[sanjay mehta 6]

for any eset protect installation, all endpoint firewalls must be preconfigured using some default policy to allow eset traffic using the standard ports & there should be no need to allow such ports during installation.

please correct me if this is not desirable for some reason.