Jump to content

ESET Management Agent Can't Connect ESET Protect Cloud

Go to solution Solved by Grasse,

Recommended Posts


The customer using ESET Mail Security he wants enable to ESET LiveGuard.

When he tried install ESET Management Agent to Mail Server, the agent can't connect to the ESET Protect Cloud. You can find agent logs bottom. Can you help us?



Time (UTC)


Last authentication

2023-Feb-07 12:40:07

Enrollment failed with error: failed to connect to all addresses (code: 14) for request Era.Common.Services.Authentication.RPCEnrollmentRequest (id: 29d82f46-66b1-4b17-ae76-55f8f21f58a8) on connection to 'host: "ohw4ckvgzdbeld53v7lvctexju.a.ecaserver.eset.com" port: 443' [RequestId: 29d82f46-66b1-4b17-ae76-55f8f21f58a8]

Last replication

2023-Feb-07 12:39:12

Error: Replication connection problem: Authentication was not possible due to unavailable remote server or its unwillingness to respond

  • Task: CReplicationConsistencyTask
  • Scenario: Automatic replication (REGULAR)
  • Connection: ohw4ckvgzdbeld53v7lvctexju.a.ecaserver.eset.com:443
  • Connection established: false
  • Replication inconsistency detected: false
  • Server busy state detected: false
  • Realm change detected: false
  • Realm uuid: 00000000-0000-0000-0000-000000000000
  • Sent logs: 0
  • Cached static objects: 0
  • Cached static object groups: 0
  • Static objects to save: 0
  • Static objects to delete: 0
  • Modified static objects: 0
  • All replication attempts: 11


Link to comment
Share on other sites

  • Administrators

Please provide more details about how you fixed the issue so that users with the same issue know. I assume the communication had to be allowed on a firewall.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...