SPA 0 Posted February 5 Share Posted February 5 Hello - I have Internet Security, a plan that allows 3 seats. All are filled: a PC, a laptop, and an Android phone. I need to add another device because my husband just bought his first Android phone. He has a different email address than the one that we use on the 3 devices that are already covered. I cannot figure out how to add him without creating another license. According to the information on this page, I should be able to change my license to a Multi-Device Security License that will cover up to 5 devices. https://www.eset.com/ng/home/multi-device-security/ I would appreciate any help you can give me. We would much rather have one license and one renewal date for all devices. Currently, he is using the 30-day trial for his new phone until we can figure this all out. Thanks much! Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,614 Posted February 6 Administrators Share Posted February 6 Please contact ESET Nigeria regarding purchase or licensing queries: https://www.eset.com/ng/about/contact/ Quote Link to comment Share on other sites More sharing options...
SPA 0 Posted February 6 Author Share Posted February 6 Thank you, Marcos. I will email ESET Nigeria today and let you know if I have any questions remaining after that. Just curious: why are you sending me to ESET NIgeria instead of ESET North America? I had thought that there were customer support centers based on the region where the customer resides. Quote Link to comment Share on other sites More sharing options...
psychopomp1 4 Posted February 6 Share Posted February 6 10 minutes ago, SPA said: Just curious: why are you sending me to ESET NIgeria instead of ESET North America? I had thought that there were customer support centers based on the region where the customer resides. Probably because you supplied a URL from ESET Nigeria in the first place (look for 'ng') Quote Link to comment Share on other sites More sharing options...
SPA 0 Posted February 6 Author Share Posted February 6 Hi, psycopomp1. I didn't provide an URL at all; I just joined the forum with my license information. I don't live in Nigeria. Seems that the forum recognized my location from that information; it shows my location as USA: SPA Rank: Newcomer Group: Members Posts: 2 Kudos: 0 Joined: 17 hours ago Location: USA Quote Link to comment Share on other sites More sharing options...
itman 1,510 Posted February 6 Share Posted February 6 1 hour ago, SPA said: I didn't provide an URL at all Refer to your initial posting above: Quote According to the information on this page, I should be able to change my license to a Multi-Device Security License that will cover up to 5 devices. https://www.eset.com/ng/home/multi-device-security/ Hence, @Marcos assuming you purchased your existing license from Nigeria. Note that most in this forum are not native English language speakers. As such, you need to be more specific in your postings to avoid misunderstanding. For example, you should have posted "Why does Eset U.S. not offer a Multi-Device license such as Eset Nigeria does?" The answer is the Multi-Device license option is only offered in select countries selling Eset. The Eset N.A. eStore web site which sells and support Eset products in the U.S. doesn't offer it. Quote Link to comment Share on other sites More sharing options...
SPA 0 Posted February 6 Author Share Posted February 6 (edited) Hmm. Well, it is simply a webpage link; nothing to identify the residence of the viewer. The assumption I would make is that the user who registered to use the forum would be identified by their license key and account information. I didn't assume that the product is offered only in Nigeria. It's just what came up for me in my search for answers with the original question that I posed. Honestly, I have found the ESET webpages to be poorly organized. I have enjoyed the product itself; it seems to be a good program and in years of being a customer, I've enjoyed it. But I have found that when it comes time to make any kind of change, or make contact with someone, it's rather difficult to do. So it takes me a long time to find answers. Perhaps those on this forum are more computer savvy than I. I'm sure that we're not all on equal footing with regard to our knowledge and understanding, regardless of the language that we speak natively. I appreciate your information, "The answer is the Multi-Device license option is only offered in select countries selling Eset. The Eset N.A. eStore web site which sells and support Eset products in the U.S. doesn't offer it." I don't need to bother the folks at ESET Nigeria with my question, then. It was, happily, answered in this forum. 🙂 But that said...my original question, about how to add my husband's phone without creating another license key, is still a valid question. I wonder where I should direct that question, considering that I live in the USA? Can you assist me with that? TIA! Edited February 6 by SPA I left something out. Quote Link to comment Share on other sites More sharing options...
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