IggyAl 0 Posted February 2 Share Posted February 2 Hello, we have a problem with 2 computers: i see on ESET Protect Cloud "Last connection" a few weeks ago (they seem to be turned off), but they are working at the moment. It is happening since we updated our Firewall (Sophos XG) to a newer version. We have some rules, and one of them is related to avoid to some computers to have web access, but we have some exclusions (attachment included). If I go to 'Logs' folder and 'status.html' file I can see "Error: replication connection problem" (attachment included). Have we to include more networks in our Firewall? Thanks and regards. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,084 Posted February 3 ESET Moderators Share Posted February 3 Hello @IggyAl, the addresses required by ESET PROTECT Cloud are listed at https://help.eset.com/protect_cloud/en-US/?prerequisites.html More general article on firewall setup for ESET products and services to work correctly is https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall Peter Link to comment Share on other sites More sharing options...
IggyAl 0 Posted February 3 Author Share Posted February 3 29 minutes ago, Peter Randziak said: Hello @IggyAl, the addresses required by ESET PROTECT Cloud are listed at https://help.eset.com/protect_cloud/en-US/?prerequisites.html More general article on firewall setup for ESET products and services to work correctly is https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall Peter Hello @Peter Randziak, I saw your link and I can read that for have "Connection between the Agent and ESET Protect Cloud" I need to allow the following domain: "*.a.ecaserver.eset.com", which is allowed now (you can see it in the image that I attached). It is related to the last updated of our Firewall, maybe I post my doubt in Sophos Community. Kind regards, Iggy. Link to comment Share on other sites More sharing options...
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