Problems with Agent and ESET Protect Cloud

[IggyAl 0]

Hello,

we have a problem with 2 computers: i see on ESET Protect Cloud "Last connection" a few weeks ago (they seem to be turned off), but they are working at the moment.

It is happening since we updated our Firewall (Sophos XG) to a newer version. We have some rules, and one of them is related to avoid to some computers to have web access, but we have some exclusions (attachment included).

If I go to 'Logs' folder and 'status.html' file I can see "Error: replication connection problem" (attachment included).

Have we to include more networks in our Firewall?

Thanks and regards.

[Peter Randziak 1,084]

Hello @IggyAl,

the addresses required by ESET PROTECT Cloud are listed at https://help.eset.com/protect_cloud/en-US/?prerequisites.html 

More general article on firewall setup for ESET products and services to work correctly is https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall

Peter

[IggyAl 0]

29 minutes ago, Peter Randziak said:

Hello @IggyAl,

the addresses required by ESET PROTECT Cloud are listed at https://help.eset.com/protect_cloud/en-US/?prerequisites.html 

More general article on firewall setup for ESET products and services to work correctly is https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall

Peter

Hello @Peter Randziak,

I saw your link and I can read that for have "Connection between the Agent and ESET Protect Cloud" I need to allow the following domain: "*.a.ecaserver.eset.com", which is allowed now (you can see it in the image that I attached).

It is related to the last updated of our Firewall, maybe I post my doubt in Sophos Community.

Kind regards, Iggy.