Computers view version update issue

[sk3y0n3 0]

Hello,

We are seeing a reporting issue in our Protect server.  Recently we pushed out a update task to upgrade from 9.1 to 10.  The updates completed successfully.  On the endpoint there is no issues, however from the global computers view some are still showing as the old versions. 

If you go into the computers details its showing the endpoint is up to date.

Rebooted server thinking this was a scheduled service that updates this table view.  Still not showing correct.

 

Anyone have any advice?

 

ESET PROTECT (Server), Version 10.0 (10.0.1128.0)

ESET PROTECT (Web Console), Version 10.0 (10.0.132.0)

Microsoft Windows Server 2022 Datacenter (64-bit), Version 10.0.20348.1487 21H2

[Marcos 5,072]

Could this be what happened?
1, The clients download a program update (uPCU) to v9.1.2063.
2, While waiting for a restart, you pushed v10 to the clients.
3, After a computer restart, Endpoint v10 installed but v9.1.2063 is shown in gui and the ESET PROTECT console.

If so, it's a known visual bug which doesn't affect the program functionality.

P_EESW-9576

[sk3y0n3 0]

Marcos, 

 

Thanks for replying.  THat sounds like it was the probable senario.  Im glad to hear is not a problem with functionality, however it is causing confustion between other techs.  

How can we force the endpoint to do a recheck and report in the correct version?  Is a reinstall required?