Galatian 3 Posted February 2 Share Posted February 2 Two computers I'm using - one running Windows 7 and the other Windows 8, have suddenly stopped downloading updates for ESET. Both give the same error message - Modules update failed, could not connect to server. I'm aware that Microsoft has stopped product support for both systems but I don't see what that should prevent me from accessing updates on the ESET server Quote Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 4,614 Posted February 2 Administrators Solution Share Posted February 2 Please provide information about the ESET product and version you use. Quote Link to comment Share on other sites More sharing options...
Galatian 3 Posted February 2 Author Share Posted February 2 35 minutes ago, Marcos said: Please provide information about the ESET product and version you use. Thx. ESET Internet Security. Version 16.0.26.0 License renewed last October, valid until October 2024. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,614 Posted February 2 Administrators Share Posted February 2 Sounds like a firewall or something is preventing ESET from communicating with update servers. Please carry on as follows: Enable advanced logging under Help and support -> Technical support Run update to reproduce the issue Stop logging Collect logs with ESET Log Collector and upload the generated archive here. Quote Link to comment Share on other sites More sharing options...
Galatian 3 Posted February 2 Author Share Posted February 2 The file is greater than 100MB and won't attach. I selected collection profile ALL as instructed. Should I select another profile, if so, which one ? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,614 Posted February 2 Administrators Share Posted February 2 It's enough to use the default template. Should the generated archive exceed 100MB, you can upload it to a file sharing service and drop me a personal message with a download link. Quote Link to comment Share on other sites More sharing options...
Galatian 3 Posted February 2 Author Share Posted February 2 3 hours ago, Marcos said: Again it was over 100MB. took a while. Here's the linke.https://we.tl/t-ItrbCVc4Vf Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,614 Posted February 2 Administrators Share Posted February 2 As I wrote, something is blocking ESET from communicating with servers. No SYN/ACK is sent back in response to SYN message: Quote Link to comment Share on other sites More sharing options...
Galatian 3 Posted February 2 Author Share Posted February 2 Ok so is it my ISP ? My chromecast stopped being able to access the Internet yesterday as well - which happened a few time - once before because the ISP blocked it Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,614 Posted February 2 Administrators Share Posted February 2 If you don't use any other firewall (e.g. in the router), then it's most likely the ISP who is blocking the communication. Quote Link to comment Share on other sites More sharing options...
Galatian 3 Posted February 2 Author Share Posted February 2 I haven't touched the router - except to turn it off and on again since I installed it some years ago. If it has a firewall I haven't done anything to change the settings. So I guess the ISP. I'm a journalist.. in Turkey.. using state owned Turk Telekom ISP. I shouldn't be surprised at this ! Anyway thanks for your help ! D Aryeh Goretsky 1 Quote Link to comment Share on other sites More sharing options...
Galatian 3 Posted February 2 Author Share Posted February 2 Yep it was the ISP. All working now. Thanks again! D Peter Randziak and Aryeh Goretsky 2 Quote Link to comment Share on other sites More sharing options...
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