diman7 0 Posted February 1 Share Posted February 1 i bought an Internet Security key from the official eset website, my license key was overused 2 times! above 3-4 laptops was riding on it and when i clicked to remove and ticked the rest license key - an error was popped and i couldnt remove the devices, so i unticked the "reset" and the devices was removed. now i get again the message of overused license! i want to rest but again with the error message, please help thanks Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,609 Posted February 1 Administrators Share Posted February 1 There is no overuse reported on your license: However, you have used this EIS license to activate ESET Security for Android which consumed 1 unit. On the PC Dxxxx7 you have ESET NOD32 Antivirus installed. Please do the following: 1, Uninstall ESET on the mobile phone. 2, Change the product to ESET Internet Security on the PC via Help and support -> Change product. 3, Install ESET Security on the phone and keep the freemium version installed or purchase a license (it's probably cheaper to purchase one from Google Play than extending your existing EIS license to 2 units). micasayyo 1 Quote Link to comment Share on other sites More sharing options...
diman7 0 Posted February 1 Author Share Posted February 1 thank you for your reply, as i wrote i already removed the leaching devices, that is happened the second time that a couple of unknown devices were using my license. i want to reset my key - how can i do that? as in the regular way in the remove device menu i got an error message. instead of this picture i get a X and "something went wrong" Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,609 Posted February 2 Administrators Share Posted February 2 The license was indeed overused in the past, however, we don't see any overuse after the recent reset of the license key. There are 2 devices connected to the license now. Quote Link to comment Share on other sites More sharing options...
diman7 0 Posted February 2 Author Share Posted February 2 I didn't do a reset to the license key - i got an error when i tried to do that and yes, right now the license isn't in overused after i removed all the unknown devices i want to reset the license key as i didn't manage to do that and i worry the overuse will happen again - and i don't want to be on my toes and worry that my legal bought license get used by others. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,609 Posted February 2 Administrators Share Posted February 2 Please change the password to a different one that cannot be guessed easily. Let us know should you get any further verification email or notice new unknown devices in your ESET HOME account. Quote Link to comment Share on other sites More sharing options...
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