Gregecslo 8 Posted January 30, 2023 Share Posted January 30, 2023 (edited) Hi all. Ubuntu server 22.04, latest agent + eset for linux (9.1.91.0). After some time, server becomes unresponsive, cant connect to SSH, cant login from VM console, only hard reset helps. Syslog: Jan 23 10:18:29 ubuntu_servername kernel: [934614.091702] eset_rtp: wait for scanner reply timeout, path: /var/log/elasticsearch/graylog.log, event: CLOSE, id: 100235012 pid: 22553 5 days later: Jan 28 10:46:34 ubuntu_servername kernel: [432084.098389] eset_rtp: wait for scanner reply timeout, path: /var/log/mongodb/mongod.log, event: CLOSE, id: 47512486 pid: 1060 If I remove ESET all good. Edited January 30, 2023 by Gregecslo Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted January 30, 2023 Administrators Share Posted January 30, 2023 Please open a support ticket since it will require deeper investigation. Link to comment Share on other sites More sharing options...
Gregecslo 8 Posted January 30, 2023 Author Share Posted January 30, 2023 Can I open it directly with you guys? It`s rather high priority as this server must be online... Link to comment Share on other sites More sharing options...
Gregecslo 8 Posted January 30, 2023 Author Share Posted January 30, 2023 (edited) CAS-03808-C3Q7Y8 Edited January 30, 2023 by Gregecslo Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted January 30, 2023 Administrators Share Posted January 30, 2023 The ticket must be look at by developers. The distributor is supposed to escalate the case to ESET HQ if they are unable to resolve it. Link to comment Share on other sites More sharing options...
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