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Credit card charged but never received my license


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Hello,

I was trying to renew my license yesterday, the payment portal charged my card with 79$ but the screen show that payment failed. I contacted my bank and they informed that the amount was charged by ESET but I never received confirmation neither license. I don’t know how to contact you!

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I purchased through ME yes, the card was charged at ESET WWW ESET COM-SAN DIEGO-USA on 16/01/2023  

 

i tried to contact them but never received any response to my email, do they have a phone number or a specific contact person I should talk to?

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It may be that the payment got rejected but has went into holding 

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On 1/18/2023 at 9:17 AM, Hassan Y Abdelsalam said:

the card was charged at ESET WWW ESET COM-SAN DIEGO-USA on 16/01/2023

The source above indicates payment was made by Eset North America. If the purchase originated from https://www.eset.com/me/ web site, payment processing should not have occurred by Eset North America.

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  • 3 weeks later...

This is not acceptable, you have received the payment already and we got no subscription and no one is paying any attention! What an awesome customer service!

I won’t use this software again.

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4 hours ago, Bondo said:

This is not acceptable, you have received the payment already and we got no subscription and no one is paying any attention! What an awesome customer service!

I won’t use this software again.

I was able to find only one expired license registered with your forum email: 3AR-XBW-W4K.

Did you purchase another one from an Egyptian distributor or from ESET LLC in the US? If the latter, when were you charged? If you have received a payment confirmation. please provide it to me.

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7 hours ago, Marcos said:

I was able to find only one expired license registered with your forum email: 3AR-XBW-W4K.

Did you purchase another one from an Egyptian distributor or from ESET LLC in the US? If the latter, when were you charged? If you have received a payment confirmation. please provide it to me.

I didn’t receive payment confirmation, just a message from my bank!

 

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Did you purchase the license from ESET LLC? Please provide me with whatever proof that you have paid. There should be more information as to whom you paid and how much at least.

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57 minutes ago, Marcos said:

Did you purchase the license from ESET LLC? Please provide me with whatever proof that you have paid. There should be more information as to whom you paid and how much at least.

Here’s the SMS I received from my bank:

your Card  **6520 was charged by EGP 2364.85 at ESET WWW ESET COM-SAN DIEGO-USA on 16/01/2023  , New available balance 2986.01 EGP. To know more about our cards installment plans Call 16668

 

I didn’t receive any emails after I have done the payment.

I have checked my bank statement and the payment is deducted, it’s not on hold or refunded, so this payment is definitely in your account.

 

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2 hours ago, Hassan Y Abdelsalam said:

I used a different email address and my company details for invoicing.

Thanks, I've passed your purchase email address to ESET LLC for further investigation. Will keep you posted.

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Waiting for information from ESET LLC accounting department. There's a time shift between EU and US so it may take some time. We kindly ask you for patience.

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