John Q 1 Posted January 16, 2023 Share Posted January 16, 2023 (edited) Hello, In the taskbar, the eset icon was yellow and asked me to restart the laptop in order to install the latest eset version. After restarting, most mozilla shortcuts do not work. For example, when I press ctrl+C, the text is not copied. What should I do in order to restore the normal functioning of mozilla shortcuts ? Thank you Edited January 16, 2023 by John Q Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,074 Posted January 16, 2023 Administrators Solution Share Posted January 16, 2023 This is unlikely caused by ESET. Does actually uninstalling ESET temporarily make a difference and the issue returns right after you install it with default settings? Couldn't it be that you have an anti-keylogger or key scrambler installed? If so, disabling keyboard protection would likely help: John Q 1 Link to comment Share on other sites More sharing options...
John Q 1 Posted January 16, 2023 Author Share Posted January 16, 2023 (edited) 2 minutes ago, Marcos said: This is unlikely caused by ESET. Does actually uninstalling ESET temporarily make a difference and the issue returns right after you install it with default settings? Thank you for the reply. I will try it. I hope it helps Edited January 16, 2023 by John Q Link to comment Share on other sites More sharing options...
John Q 1 Posted January 16, 2023 Author Share Posted January 16, 2023 (edited) 32 minutes ago, Marcos said: Couldn't it be that you have an anti-keylogger or key scrambler installed? If so, disabling keyboard protection would likely help: yes, i have done some key remappings with powertoys but it is installed 5 months now without any issues. where can i find "keyboard protection" ? i checked for it, but i can not locate it. thank you again for your help Edited January 16, 2023 by John Q Link to comment Share on other sites More sharing options...
John Q 1 Posted January 16, 2023 Author Share Posted January 16, 2023 (edited) I attach the eset page I see. Where should I go in order to find "keyboard protection" ? Thank you Edited January 16, 2023 by John Q Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 16, 2023 Administrators Share Posted January 16, 2023 Open advanced setup (F5) -> Web and email protection -> Banking and payment protection. John Q 1 Link to comment Share on other sites More sharing options...
John Q 1 Posted January 16, 2023 Author Share Posted January 16, 2023 1 minute ago, Marcos said: Open advanced setup (F5) -> Web and email protection -> Banking and payment protection. Thank you, I will check it. Bear in mind that I just uninstalled eset and the issue has been resolved. Mozilla shortcuts work fine now. I reinstall eset. Thank you again for your support Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 393 Posted January 16, 2023 Most Valued Members Share Posted January 16, 2023 1 hour ago, John Q said: Thank you, I will check it. Bear in mind that I just uninstalled eset and the issue has been resolved. Mozilla shortcuts work fine now. I reinstall eset. Thank you again for your support Did it still work once eset was reinstalled? Link to comment Share on other sites More sharing options...
John Q 1 Posted January 16, 2023 Author Share Posted January 16, 2023 17 minutes ago, peteyt said: Did it still work once eset was reinstalled? No, the issues persisted, but they have been resolved after disabling "keyboard protection". peteyt 1 Link to comment Share on other sites More sharing options...
itman 1,659 Posted January 16, 2023 Share Posted January 16, 2023 (edited) 3 hours ago, John Q said: After restarting, most mozilla shortcuts do not work. For example, when I press ctrl+C, the text is not copied. I upgraded to ver. 16.0.26 this morning. I have no issue using Ctrl+C in copying text from a FireFox web page and pasting into a Notepad file for example. Edited January 16, 2023 by itman Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 16, 2023 Administrators Share Posted January 16, 2023 12 minutes ago, itman said: I upgraded to ver. 16.0.26 this morning. I have no issue using Ctrl+C in copying text from a FireFox web page and pasting into a Notepad file for example. The OP did key re-mapping which does not work if keys are scrambled. Thus disabling keyboard protection did the trick and it started to work after disabling it: yes, i have done some key remappings with powertoys but it is installed 5 months now without any issues. John Q 1 Link to comment Share on other sites More sharing options...
Recommended Posts