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EBA seat name - not update while changing device name


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Hi,

I would like to ask you for help.

We have ESET PROTECT Console and of course ESET Business Account.

The problem is simple. When we change the name of device for some reason there is no update from EBA. Device still has old name. ESET PROTECT Console as you know has it's own task for rename device.

And there goes my question. Does EBA something like that ? Or is there any other way instead of reinstalling ESET Endpoint Antivirus one by one on 200+ devices ?

Thank you and looking forward for your answer.

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Hello @Marek Zahumensky, EBA does not have feature like EPC. EBA provides basic device management whereas EPC is ready for advanced device management.

There are two workarounds:

  1. Reinstall ESET product on affected endpoints (using client tasks in EPC). The Seat Name in EBA will be updated automatically by new hostname afterwards.
  2. Rename the given seat name manually to a correct name in EBA (Activated Devices > select device > Change Seat Name)

If this does not meet your needs, I recommend you to report your request to ESET Customer Care and responsible team will take care.

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