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EMSX Sheduler - Send Mail Quarantine reports - this task is missing


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Hello team.

Could you please clarify one moment. We have a cluster with 3 nodes. One cluster is selected as the main one and the quarantine type is selected on it - local quarantine. And when i try to create schedule task like "Send mail quarantine reports" or "Send mail quarantine administrator reports" there is no such tasks in the list (screenshot in att.)

Unfortunately we haven't found any information about it in manual. So could you please explain, is this behavior due to the cluster or could be there be another reason?

EMSX version is 9.0

Thank you.

photo_2023-01-10_16-04-04.jpg

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  • ESET Staff

Hi Alex777,

which roles are installed on your Exchange server(s)? The scheduler task for mail quarantine reports is not available on edge role.

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Hi Filips, thank you for the answer! Yes, Exchange has edge role.

And there is no solution for Edge servers, right? Only if we change the role?

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  • ESET Staff

Edge servers are not part of Active Directory forest - they use Active Directory Lightweight Directory Services. Quarantine reports are not supported because the information about users/recipients is very limited.

If you have another Exchange server in domain, maybe you could install EMSX on it and add it to ESET cluster as master node?

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I added an another one server (not edge) to the cluster and mark it as the master one - but eset (in emsx) returns the master edge server. What could be the reason of this kind behaviour?

Thank you!

 

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  • ESET Staff

When you save the setting, it should be replicated across all cluster nodes. Are all your cluster nodes in "online" state?

You could also check the value using EShell in case it is a gui issue (eShell server quarantine>cluster-master)

If the problem persists, please contact ESET technical support

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