Ekkkke 0 Posted January 5, 2023 Share Posted January 5, 2023 Hi Eset, My son keeps circumventing parental control. He uses safe mode or similar on his android phone. Afterwards he can watch eg YouTube etc. How can we prevent him entering/booting in safe mode? Best Phil Link to comment Share on other sites More sharing options...
Administrators Marcos 5,392 Posted January 5, 2023 Administrators Share Posted January 5, 2023 Please try this: https://www.hexnode.com/mobile-device-management/help/how-to-disable-safe-mode-on-android-devices-using-hexnode-mdm/ Link to comment Share on other sites More sharing options...
Ekkkke 0 Posted January 5, 2023 Author Share Posted January 5, 2023 Hi Marcos, Thanks for your swift reply. It appears the solution requires to sign up for another paid service (per month). Is that the only solution to this problem? If yes, wouldn't that imply Eset parental control is pretty useless if kids realize that they can circumvent it with 3 buttons clicked on their device? Thanks. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,392 Posted January 5, 2023 Administrators Share Posted January 5, 2023 Ok, I've found out that in order to disable safe mode the phone must be enrolled as a device owner and managed by ESET MDM, ie. this is only possible in corporate environment: https://help.eset.com/protect_admin/90/en-US/client_tasks_enrollment_device.html Link to comment Share on other sites More sharing options...
Ekkkke 0 Posted January 5, 2023 Author Share Posted January 5, 2023 Hi Marcos, Great how fast you respond, thanks. Problem is that we are talking about "parental control" on a kids device. Hence i guess corporate environment doesn't apply here or anywhere else where this problem will occur. Either I didn't analyze the context correctly how my son circumvents eset ie. safe mode doesn't circumvent eset parental control or this is a pretty big hole? Can you confirm parental control won't work if the device is started in safe mode? Thx Phil Link to comment Share on other sites More sharing options...
Administrators Marcos 5,392 Posted January 9, 2023 Administrators Share Posted January 9, 2023 Please open a support ticket via the built-in form and let logs to be submitted to ESET. Link to comment Share on other sites More sharing options...
Ekkkke 0 Posted January 17, 2023 Author Share Posted January 17, 2023 Hi Marcos, Thanks, logs from the kids device? Best Philipp Link to comment Share on other sites More sharing options...
Administrators Marcos 5,392 Posted January 18, 2023 Administrators Share Posted January 18, 2023 Yes, I meant logs from the kids' device. Link to comment Share on other sites More sharing options...
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