Internet Security Update Problem

[Junaid Iftikhar 0]

Dear Sir 

i am new to this forum. i purchased Internet Security From www.daraz.pk . But when i update Eset Internet Security I get error 4002 Screen Shot Attach. I am using Windows 10 64bit .and Eset Security Version 10.1.204.0.

Bot Screen Shots attach. 

Thanks

[Marcos 4,553]

Please carry on as follows:

1. Enable advanced logging under Help and support -> Technical support
2. Run update to reproduce the issue
3. Stop logging
4. Collect logs with ESET Log Collector and upload the generated archive here.

[Junaid Iftikhar 0]

I Download EsetLogCollector.exe . But Cant Found Technical Support ( Enabling )

[Junaid Iftikhar 0]

I have collected Logs Please check it

eis_logs.zip

[Marcos 4,553]

The license is valid, however activation failed due to activation serves unreachable:

Activation was not successful: Could not reach activation server.

A firewall or something is preventing ESET from communicating over the Internet. Unfortunately advanced logging was not enabled. Please try to generate logs as per my instructions above again.

[Junaid Iftikhar 0]

I have sent you logs please check it.

[Marcos 4,553]

5 minutes ago, Junaid Iftikhar said:

I have sent you logs please check it.

Didn't receive any fresh logs with advanced logging enabled.

[Junaid Iftikhar 0]

Thanks for update But i cant find advance logging option under Help and Support .Please check Screen shot in my previous thread

 

[Nightowl 180]

35 minutes ago, Junaid Iftikhar said:

Thanks for update But i cant find advance logging option under Help and Support .Please check Screen shot in my previous thread

 

You are on v10 , try to jump to latest version and repeat procedure

https://download.eset.com/com/eset/apps/home/eis/windows/latest/eis_nt64.exe

Edited December 22, 2022 by Nightowl

[New_Style_xd 62]

First of all, you'd better update your ESET product to the new Software version. then do the processes again. 😋