Hardware information not showing in ESET (10.x)

[Omo 0]

Dear Administrator,

I encountered this kind of problem, Can you help me this resolve problem ?

[gwin 0]

hello @Omo

i got same problem on several time, i check a  logging agent and my communication on my client pc, if they are connected maybe need time completed sync to eset protect server

logging location you can read this documentation : https://help.eset.com/protect_install/10.0/en-US/log_file.html
I hope to help you with this explanation

regards,