santoso 6 Posted December 21, 2022 Share Posted December 21, 2022 (edited) Hello, We have ESET Protect 9, and want to set laptop user can update to http proxy via internet We pointing ESET Protect server to our sub domain and allow incoming port 3128 from internet Check from internet in browser and looks work. In endpoint setup update Connection through a proxy server but failed. it says, Download interrupted What should we check to make this work. Thank you, Edited December 21, 2022 by santoso Link to comment Share on other sites More sharing options...
Administrators Marcos 4,931 Posted December 23, 2022 Administrators Share Posted December 23, 2022 Please carry on as follows: Enable advanced logging under Help and support -> Technical support Run update to reproduce the issue Stop logging Collect logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
santoso 6 Posted December 27, 2022 Author Share Posted December 27, 2022 On 12/23/2022 at 5:37 PM, Marcos said: Please carry on as follows: Enable advanced logging under Help and support -> Technical support Run update to reproduce the issue Stop logging Collect logs with ESET Log Collector and upload the generated archive here. Hello Marcos, Here the log, https://drive.google.com/file/d/127q14ZbRm3f4q_PK9dYjJ1sBrVS0MLrq/view?usp=sharing Thank you for help Link to comment Share on other sites More sharing options...
santoso 6 Posted January 13 Author Share Posted January 13 Anyone can help? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,931 Posted January 13 Administrators Share Posted January 13 The proxy server has repeatedly closed the connection: 2959 44.664749 2022-12-27 02:35:31,477898 124.XXX.XXX.213 172.XX.XX.18 60 TCP 3128 → 64073 [RST, ACK] Seq=470 Ack=645 Win=0 Len=0 it appears that GET requests requiring authorization get blocked by the proxy. If authorization is not required, a response is received. We've also noticed that the global proxy is not set. Instead, the proxy is used only for module updates but not for product updates from repositories. Link to comment Share on other sites More sharing options...
santoso 6 Posted January 27 Author Share Posted January 27 Thank you Marcos, Link to comment Share on other sites More sharing options...
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