Jump to content

Update Endpoint to Http Proxy via Internet


santoso
 Share

Recommended Posts

Hello,

 

We have ESET Protect 9, and want to set laptop user can update to http proxy via internet

We pointing ESET Protect server to our sub domain and allow incoming port 3128 from internet

Check from internet in browser and looks work.

46845811_Screenshot2022-12-21114727.png.355297343970760722914c3d82c45763.png

In endpoint setup update Connection through a proxy server but failed.

1038280574_Screenshot2022-12-21114914.png.8a60519188b53a741237c11f285db9a1.png

it says, Download interrupted

936628156_Screenshot2022-12-21115114.png.929f313baf96a9dbefdeefc9a5d55c68.png

What should we check to make this work.

Thank you,

Edited by santoso
Link to comment
Share on other sites

On 12/23/2022 at 5:37 PM, Marcos said:

Please carry on as follows:

  1. Enable advanced logging under Help and support -> Technical support
  2. Run update to reproduce the issue
  3. Stop logging
  4. Collect logs with ESET Log Collector and upload the generated archive here.

Hello Marcos,

Here the log, https://drive.google.com/file/d/127q14ZbRm3f4q_PK9dYjJ1sBrVS0MLrq/view?usp=sharing

Thank you for help

Link to comment
Share on other sites

  • 3 weeks later...
  • Administrators

The proxy server has repeatedly closed the connection:

2959    44.664749    2022-12-27 02:35:31,477898    124.XXX.XXX.213    172.XX.XX.18    60    TCP    3128 → 64073 [RST, ACK] Seq=470 Ack=645 Win=0 Len=0

image.png

it appears that GET requests requiring authorization get blocked by the proxy. If authorization is not required, a response is received.

We've also noticed that the global proxy is not set. Instead, the proxy is used only for module updates but not for product updates from repositories.

Link to comment
Share on other sites

  • 2 weeks later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...