Daryl 0 Posted December 21, 2022 Share Posted December 21, 2022 I have a user who has received an email "Quarantined emails - ESET Cloud Office Security", and when clicking on the Release link for an email, gets the following error: Email couldn't be released The selected email couldn't be released because it was already released or deleted. I can release the email manually through the admin portal, but the email has not been released or deleted, so not sure why the error is coming up. Any ideas? Permissions related? Link to comment Share on other sites More sharing options...
ESET Staff product_manager_8 3 Posted December 21, 2022 ESET Staff Share Posted December 21, 2022 Hi Daryl, could you please check audit log and see if the email has been previously released by any chance? Thank you Link to comment Share on other sites More sharing options...
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