license validity of endpoint is not update

[mikechan 0]

i activate the license on 16/12. i check that the validity is update in eset business account. However, the license validity of endpoint is not update until now. how long will update the license validity in endpoint? 

[Marcos 5,737]

If Endpoint cannot connect to epns.eset.com to retrieve push notifications, it may take about 24 hours for the information to appear in gui as far as I know.

[mikechan 0]

Cannot ping epns.eset.com

any problem of epns.eset.com?

[emilota 7]

Hello @mikechan, let me ask you silly question: Did you activate your endpoint by ESET Business Account or by serial key? If serial key, did you reactivate the endpoint by the new one?

[mikechan 0]

i activate the renewal product from the this location hxxp://www.eset.hk/register