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Why does ESET keep flagging Connectwise Control?


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I create exclusion rules but every time there is a update to Connectwise, i have to reapply the rules. Why do they keep flagging it? Its a legitimate paid for tool for businesses.

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  • 3 weeks later...
  • ESET Staff

Hello @PMIadmin can you please share details about as what kind of detection the CW Control is flagged with?

I would expect, it would be some kind of Potentially Unsafe Application, as despite being a legitimate software, RMM / remote connection tools are many times misused by attackers to gain control over the victim´s computer. We will need to investigate the reasoning further, but based on my experience if specific application was misused like this in the past, we keep flagging it as unsafe. 


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