IS causes lag, gamer mode/disabling real time does nothing

[Salus 0]

It's like Eset doesn't get it. If you're playing an online game causing massive spikes in performance lag by reading the disk isn't acceptable. I have a higher end SSD, this shouldn't be happening. 

With all these settings enabled to prioritize games it still hogs everything.
 

[cyberhash 188]

You seem to have a lot of processes running there , maybe if you could show task manager sorted by CPU usage and if you check SETUP > NETWORK PROTECTION > TROUBLESHOOTING WIZARD  and see that nothing important is being blocked and causing the lag/spikes.

[Salus 0]

No. 
It's not a processor issue and these are tiny baby processes. I have an i9-11900K OC and 32gb 3200 Ram.

The lag is caused by disk usage by ESET Internet security, it's not even a question. If I set it to 'stop doing this' and 'gamer mode' and it doesn't stop doing this and the FPS drops are uniquely because of disk usage and ESET IS is what's using the disk, let's not try to pass the hot potato. 
 

[Marcos 5,070]

ESET does not read or write a lot to a disk unless running an on-demand scan or update. When the issue is manifesting, please enable advanced OS logging under Tools -> Diagnostics, disable logging after 1-2 minutes, then collect logs with ESET Log Collector and provide the generated archive.

[cyberhash 188]

27 minutes ago, Salus said:

No. 
It's not a processor issue and these are tiny baby processes. I have an i9-11900K OC and 32gb 3200 Ram.

The lag is caused by disk usage by ESET Internet security, it's not even a question. If I set it to 'stop doing this' and 'gamer mode' and it doesn't stop doing this and the FPS drops are uniquely because of disk usage and ESET IS is what's using the disk, let's not try to pass the hot potato. 
 

The screenshots you have posted show nothing except you have paused real time protection. If you are not willing to check things or share details on the forum then i don't see how anyone can help you.
 

[Salus 0]

with all due respect the role played on these 'support' forums is to kick the can with respect to ESET negatively impacting system performance, without anyone actually getting help.

here's almost a decade of deflection on the disk usage problem:

2014-2017 3yo thread where multiple advisors/admins search their tea leaves to find reasons why the problem is anything but ESET in spite of multiple users flagging the issue.
https://forum.eset.com/topic/3102-this-software-make-your-computer-very-slow/

2015 (user says the issue stops when they disabled protection, excuses are made)
https://forum.eset.com/topic/5419-why-does-eset-affect-hard-drive-performance-so-negatively/

2016 (user asks for help for 100% disk usage problem by ESET, marcos says "dm me", never answers, user posts again asking for answer, has to argue with excuses, another user backs them up, user asks for another follow-up, Marcos proceeds to waste their time blaming Runtime broker, user follows more troubleshooting instructions only to be ignored again over a period of many days of check-ins, Marcos locks thread lol)

2017 (user finds Endpoint is the culprit in their 100% disk usage problem, Marcos again says "DM me" and locks thread)
https://forum.eset.com/topic/13419-eset-endpoint-security-causing-very-slow-boot-and-100-disk-usage/

2017 (just doesn't respond to the thread when user does what is asked and asks for a follow-up)
https://forum.eset.com/topic/12959-eset-service-using-100-disk/

2021 (as usual, someone posts the same 100% disk usage by ESET problem, Marcos pastes his logging bla bla and locks thread, no resolution)
https://forum.eset.com/topic/27387-high-disk-usage-on-startup-ekrnexe-eset-service/

2022 This summer (another user notices huge disk usage over time, problem is not resolved in-thread)

2022 4m ago, superuser ID's ESET conflicts with Windows leading to disk usage, solution? Uninstall ESET AV.
https://superuser.com/questions/1107030/windows-10-disk-load-100-caused-by-ekrn-exe

 

[Salus 0]

15 minutes ago, Marcos said:

ESET does not read or write a lot to a disk unless running an on-demand scan or update. When the issue is manifesting, please enable advanced OS logging under Tools -> Diagnostics, disable logging after 1-2 minutes, then collect logs with ESET Log Collector and provide the generated archive.

It would be really cool if that were true!  As you can observe, it isn't. Client was up-to-date, not scanning, supposed to not be reading anything with Real Time system protection disabled, gamer mode on.

I'm not DMing you. Dozens of users have reported this issue and I have combed your threads, no solutions are being provided for this problem.

[Marcos 5,070]

Waiting for logs as requested above. By the way, referring to posts from years ago is really a bad idea since protection modules, especially real-time protection worked substantially differently than it is now.

[Salus 0]

2 minutes ago, Marcos said:

Waiting for logs as requested above.

Then you'll have to wait for ESET IS to slowly start gobbling away at the disk usage as I run the same programs and wait for it to almost become unplayable. 
And they're not going to be sent to you via DM.
None of these threads ever ends in an exhibited resolution for readers, it wastes everyone's time.
 

[Marcos 5,070]

I'm sorry but since you are not willing to provide logs that would help us determine the root cause of your issues, we are unable to help you.

[Salus 0]

I am literally producing the logs. But sure be predictable and lock the thread.
This seems 100% like an Eset problem based on how ESET reps responds to it.

[Salus 0]

---

 

[Marcos 5,070]

Please carry on as follows:

1, Reproduce the issue

2, Enable advanced OS logging:

3, After 1-2 minutes disable logging.

4, Collect logs with ESET Log Collector. You can use the standard / default log set, no need to select "All" in ELC.

[Salus 0]

12 minutes ago, Marcos said:

Please carry on as follows:

1, Reproduce the issue

2, Enable advanced OS logging:

3, After 1-2 minutes disable logging.

4, Collect logs with ESET Log Collector. You can use the standard / default log set, no need to select "All" in ESET Log Collector.

Any other settings you want me to toggle while I'm at it? The first logging terminated 'with errors' in the log, ESET slowly crawling up the disk consumption rangs in task and resource monitor.
 

[Salus 0]

Happened again:

 

[Salus 0]

The log collector never runs long enough to coincide or overlap with the ESET-related disk usage spikes.

There's also another weird little issue, where when the log collector is running it seems to 'take the place' of ESET IS when using DISK. Also monitoring with resource monitor and task manager, but as predicted the usage of ESET IS is crawling upward even with real time disabled and in gamer mode.

This is after resetting, making sure everything was up to date, double checking everything in bios, hunting down every process and driver mentioned in previous threads as possible culprits.
Just like every other day lately, the longer I use my PC the more disk usage IS incrementally uses. I am on log #8, doing one every ten minutes or so
 

[Salus 0]

One of the users lurking (cofer123) this thread's history of critiquing how ESET's browser integrations cause problems got me thinking.
Is the secure browser causing firefox or another browser to double-up its disk usage through ESET?

That's the only thing I can think of that would bleed the disk like this.
As I reproduce exactly what I was doing earlier, I put on a YT video in firefox. And no it's not an internet thing, I have 60mbps cable and have checked packet loss and everything. Rubberbanding and CPU-related drops are very different from the user end from the disk-related performance dips.

Connection issues in these games have you 'rubberband' back and forth.
CPU issues can cause objects to "pop in late" or the responsiveness of your inputs to be delayed.
But visual stutter the kind of irritating subtle way is disk-related.
I've entirely upgraded my PC and spent thousands to mitigate all these issues, only to have software related nonsense ruin it.
 

[Salus 0]

it's writing more than anything else.

Reviewing similar threads I see recommendations to exclude the very types of folders you would want an AV to monitor.

Getting very discouraged by the logging tool.
Is there any way to get it to log until I shut it off?

[Salus 0]

1 hour ago, Marcos said:

Waiting for logs as requested above. By the way, referring to posts from years ago is really a bad idea since protection modules, especially real-time protection worked substantially differently than it is now.

That would make sense if I didn't reference near-identical issues reported as recently as a couple months ago.
We can keep trying to switch the goalposts or actually get the AV to not be the bane of anyone trying to have a decent chance of not having their system performance erroneously obliterated at random. When these modes are active there should be no background writing to my disk, especially not at rates far exceeding the dedicated applications.

There is no universe where an AV should be superceding demanding 3D applications in disk usage.
It is really troubling that ESET's most active 'support' on these boards engages in this type of antic.

[Salus 0]

I've wasted hours now trying to get the log logging while playing the game and reproducing the disk-usage stutter only for it to out while ESET IS writes constantly to SSD for no reason. Gaming mode should eliminate update checks, period.
And whatever third-party browser hijinx the "secured browser" gets up to concerns me, and I can't even create a dump file.

The only diagnostic tool available doesn't work very well, and there's no threads on the disk usage issue where a user having produced such a log has their issue resolved.

I have been using ESET's products since my first build over a decade ago. I have long attributed performance issues to everything else under the sun, but with current gen hardware and fresh OS and otherwise perfect system stability it still has problems. Why call it gamer mode or ESET products performance friendly if it doesn't behave as advertised?

Playing whack-a-mole with all of us users on your boards only to funnel them through your own diagnostic tool that itself seems to have clear methodological flaws (serious, it's a snapshot not a log) instead of resolving these issues is a real bummer.

Guess you don't care, it's all about closing tickets and ending the discussion of the problem.
I have installed ESET products on countless systems for friends and family, the unfortunate AV tech.
Not going to do it anymore. When this overpriced license expires I'll move on.

[peteyt 393]

I will also add that each post related to similar issues can be a number of things. Often I'll see people post but never reply back and give the requested logs. The first post linked mentions 2 AVs which could have also caused conflicts.

I'm not trying to defend Eset here, just stating that often things that look the same can actually be many other things 

 

 

 

[cofer123 14]

2 hours ago, Salus said:

it's writing more than anything else.

Reviewing similar threads I see recommendations to exclude the very types of folders you would want an AV to monitor.

Getting very discouraged by the logging tool.
Is there any way to get it to log until I shut it off?

Just to clarify: the I/O reads and writes shown on Task Manager do not correspond to disk reads/writes. It encompasses disk, network, inter-process communication, and devices. To clearly identify disk reads/writes, use a tool like Process Explorer with elevated privileges and enable the Disk Read Bytes and Disk Write Bytes columns.

[rotaru 10]

4 hours ago, Salus said:

Why call it gamer mode

Even more, ESET sells a "Gamer Edition" (in fact simple antivirus named "Gamer Edition") ; I bought 6 on sale.

 

[Marcos 5,070]

If you are having a problem enabling enabling advanced OS logging in the advanced setup, run as an elevated administrator:

wpr -start GeneralProfile

wpr -stop trace.etl
(Do not press Enter yet, just prepare this command. You'll run it once you have reproduced the issue.)

- launch the game and reproduce the lag issue
- switch to the console and press Enter to run the above command
- after a few seconds compress trace.etl and provide it for perusal along with ELC logs from the machine.

[itman 1,659]

12 hours ago, rotaru said:

Even more, ESET sells a "Gamer Edition" (in fact simple antivirus named "Gamer Edition") ; I bought 6 on sale.

It's was a "marketing gimmick." There was a previous thread in the forum about it; most likely archived, since I can't find it.

These licenses are just for plain NOD32.