JerryJerry 0 Posted December 7, 2022 Share Posted December 7, 2022 Update is always in "Updating products" for 6 hours and cannot even cancel the update. Logs attached. essp_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted December 7, 2022 Administrators Share Posted December 7, 2022 Is update in progress reported if you quit the gui (Shift+X) and start ESET gui from the Start menu? Are you able to reproduce it after a reboot? Link to comment Share on other sites More sharing options...
JerryJerry 0 Posted December 7, 2022 Author Share Posted December 7, 2022 Start ESET gui from the Start Menu gives the same result. I've not tried to reboot yet. I guess it is not easy to reproduce. Link to comment Share on other sites More sharing options...
JerryJerry 0 Posted December 7, 2022 Author Share Posted December 7, 2022 Two update cycles already passed, so I think it is not gui problem. Let me know if you need more info, otherwise I would reboot my pc to receive the latest update. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted December 7, 2022 Administrators Share Posted December 7, 2022 If you cancel the update, do you get a UAC window? Anyways, please create an ekrn dump by navigating to Tools -> Diagnostics in the advanced setup and clicking Create. Then collect fresh ELC logs. Finally you can reboot the machine and try to reproduce the issue. Link to comment Share on other sites More sharing options...
JerryJerry 0 Posted December 7, 2022 Author Share Posted December 7, 2022 I disabled UAC, so no. But I do notice when I clicked cancel butt, my mouse pointer has spinning circle for about 5 seconds then nothing happened. new ESET Log Collector logs attached. Dump files via link: https://www.dropbox.com/t/1FXQYjoMVxcWQCQy Best essp_logs2.zip Link to comment Share on other sites More sharing options...
itman 1,659 Posted December 7, 2022 Share Posted December 7, 2022 (edited) I had a like issue a while back. It tracked to a networking issue. Eset update started and shortly thereafter, its network connection got terminated somehow. Result was Eset update was stuck in a never ending loop. Reboot your PC which should correct the network issue and allow Eset update to run sucessfully. Edited December 7, 2022 by itman Link to comment Share on other sites More sharing options...
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