Limited direct cloud connectivity

[Batia Winstain 0]

כבר הרבה מאוד זמן שמופיע לי בדף הבית של התכנה "קישוריות מוגבלת לענן ישיר" בצבע כתום. בזמן האחרון הוא מופיע ונעלם כל הזמן. התופעה מטרידה מאוד. אני מנסה כל הזמן ליצור קשר, כמו עכשיו, ללא הצלחה. כדאי שתבדקו מה קורה. אשמח לשמוע אם זה קשור אליכם ואם תוכלו לטפל בזה. תודה רבה.

 

Machine translation:

It's been a long time since I've seen "limited connectivity to direct cloud" in orange on the home page of the software. Lately he appears and disappears all the time. The phenomenon is very disturbing. I keep trying to get in touch, like now, without success. You should check what's going on. I would love to hear if this is related to you and if you can take care of it.

Edited November 29, 2022 by Marcos
Machine translation added

[Marcos 4,935]

First of all please post in English since this is an English forum.

It appears that you have Internet / cloud connectivity issues in the network. Please carry on as follows:

Please carry on as follows:

1. Enable advanced logging under Help and support -> Technical support
2. Reproduce the issue
3. Stop logging
4. Collect logs with ESET Log Collector.
5. Open a support ticket with your local ESET distributor and provide the logs when asked.

[Batia Winstain 0]

I think it's excessive to ask me to work so hard and go crazy, you guys are supposed to provide me with technical support and connect me with a contact person who will help me. This is wrong!

[Marcos 4,935]

Please follow the above instructions and open a support ticket either via the built-in form, https://support.eset.com/en or https://www.eset.com/il/.