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ESET is blocking every attachment in outlook

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I'm an IT technician and i would like to report a problem on several computers i manage
ESET is blocking every attachment in outlook

Windows 11 22H2
Office 2019 Small Business 2019 2210 build 15726.20202
eset internet security

What i've done
complement deactivation
eset and outlook update
reboot pc
disabling everything in the messaging part of eset
reset to default settings
firewall in interactive mode

The only solution that works was to uninstall eset

Thank you

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Does temporarily disabling email protection by client plugins make a difference?


If so, please carry on as follows:
- with Outlook not running, enable advanced logging under Help and support -> Technical support
- launch MS Outlook
- reproduce the issue
- quit MS Outlook
- disable logging
- collect logs with ESET Log Collector and provide the generated archive.

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