Zeliard 0 Posted November 21, 2022 Share Posted November 21, 2022 Greetings, I had a 3 year multi-user license purchased in Russia which is now coming close to expiry. When I try to renew, the software automatically takes me to the Russian site which no longer services ESET for obvious reasons. Is there a way to renew this license or must I just abandon it and buy a new one? I'm based in the UK. Many thanks for the help. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted November 21, 2022 Administrators Share Posted November 21, 2022 As you have correctly pointed out, ESET no longer sells in Russia and we have no partner there anymore either. Please purchase a license from your local (British) ESET branch or an authorized reseller. Link to comment Share on other sites More sharing options...
FrankNicklin 0 Posted November 21, 2022 Share Posted November 21, 2022 (edited) 1 minute ago, Marcos said: As you have correctly pointed out, ESET no longer sells in Russia and we have no partner there anymore either. Please purchase a license from your local (British) ESET branch or an authorized reseller. The user is looking to renew a license not purchase a new license. Curious as to why the OP purchased from Russia when based in the UK. Plenty of UK resellers to choose from. Edited November 21, 2022 by FrankNicklin Link to comment Share on other sites More sharing options...
itman 1,629 Posted November 21, 2022 Share Posted November 21, 2022 5 hours ago, Zeliard said: Is there a way to renew this license or must I just abandon it and buy a new one? I'm based in the UK. You might discuss the issue with Eset authorized retailer; i.e. eStore, in the U.K. about your issue. They might be willing to give you any renewal discount you would have been entitled to. Link to comment Share on other sites More sharing options...
Zeliard 0 Posted November 22, 2022 Author Share Posted November 22, 2022 5 hours ago, FrankNicklin said: The user is looking to renew a license not purchase a new license. Curious as to why the OP purchased from Russia when based in the UK. Plenty of UK resellers to choose from. The OP used to work/live in Russia at the time, then moved to the UK. Not that it is relevant to the question at hand. Link to comment Share on other sites More sharing options...
Zeliard 0 Posted November 22, 2022 Author Share Posted November 22, 2022 5 hours ago, itman said: You might discuss the issue with Eset authorized retailer; i.e. eStore, in the U.K. about your issue. They might be willing to give you any renewal discount you would have been entitled to. Thanks itman - I might try that. Link to comment Share on other sites More sharing options...
Zeliard 0 Posted November 22, 2022 Author Share Posted November 22, 2022 5 hours ago, Marcos said: As you have correctly pointed out, ESET no longer sells in Russia and we have no partner there anymore either. Please purchase a license from your local (British) ESET branch or an authorized reseller. No problem, I'll go down that path - I was hoping that I can maintain the same license credentials as this was a multi-device. Seems like there is no way to renew, so I will just buy fresh. Link to comment Share on other sites More sharing options...
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