prara 0 Posted November 18, 2022 Share Posted November 18, 2022 Hello everyone, At the beginning, sorry for my English. After last update ESET Console, I've got a problem to login changing language gives nothing, I was trying to reinstall mysql and odbc, with no result. Server is a VirtualAppliance downloaded from official ESET website. Linux version 3.10.0-1160.80.1.el7.x86_64 (mockbuild@kbuilder.bsys.centos.org) (gcc version 4.8.5 20150623 (Red Hat 4.8.5-44) (GCC) ) #1 SMP Tue Nov 8 15:48:59 UTC 2022 Logs I've found: Nov 18 09:10:44 eraeset server: Nov 18, 2022 9:10:44 AM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix warn Nov 18 09:10:44 eraeset server: WARNING: [Administrator] Login (session creation) failed (code 7) from address remoteAddress: 172.16.200.8 [user-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.0.0 Safari/537.36; accept-language: pl-PL,pl;q=0.9,en-US;q=0.8,en;q=0.7]. Nov 18 09:10:44 eraeset server: Nov 18, 2022 9:10:44 AM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix error Nov 18 09:10:44 eraeset server: SEVERE: [Administrator] Connection closing because of ERA server communication error: Message parsing error: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure Nov 18 09:10:44 eraeset server: Nov 18, 2022 9:10:44 AM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix info I have no idea how can I check version of console, but it was updated every time, I saw available to update. Webmin works perfectly, but I can't login to ESET Console. Can anyone help me with this bug? java version: java-1.8.0-openjdk-1.8.0.352.b08-2.el7_9.x86_64 Link to comment Share on other sites More sharing options...
DSW 0 Posted November 22, 2022 Share Posted November 22, 2022 Ive got exacly the same issue. Nov 22, 2022 10:31:16 AM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix error SEVERE: [SomeUserName] Connection closing because of ERA server communication error: Message parsing error: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure Nov 22, 2022 10:31:17 AM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix info INFO: [SomeUserName] Closing connection Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted November 22, 2022 Administrators Share Posted November 22, 2022 6 hours ago, DSW said: Ive got exacly the same issue. Nov 22, 2022 10:31:16 AM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix error SEVERE: [SomeUserName] Connection closing because of ERA server communication error: Message parsing error: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure Nov 22, 2022 10:31:17 AM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix info INFO: [SomeUserName] Closing connection Please open a support ticket for help with troubleshooting the issue. Link to comment Share on other sites More sharing options...
DSW 0 Posted November 24, 2022 Share Posted November 24, 2022 Ofcourse I did. Support is telling to set a new VM and pull DB. Link to comment Share on other sites More sharing options...
G_B 0 Posted December 16, 2022 Share Posted December 16, 2022 For me, updating java to version 11.0.17 helped. openjdk version "11.0.17" 2022-10-18 LTS OpenJDK Runtime Environment (Red_Hat-11.0.17.0.8-2.el7_9) (build 11.0.17+8-LTS) OpenJDK 64-Bit Server VM (Red_Hat-11.0.17.0.8-2.el7_9) (build 11.0.17+8-LTS, mixed mode, sharing) Link to comment Share on other sites More sharing options...
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