Unable to login through Web console - Received fatal alert: handshake_failure

[prara 0]

Hello everyone,

At the beginning, sorry for my English.

After last update ESET Console, I've got a problem to login

 

changing language gives nothing, I was trying to reinstall mysql and odbc, with no result. 

Server is a VirtualAppliance downloaded from official ESET website.

Linux version 3.10.0-1160.80.1.el7.x86_64 (mockbuild@kbuilder.bsys.centos.org) (gcc version 4.8.5 20150623 (Red Hat 4.8.5-44) (GCC) ) #1 SMP Tue Nov 8 15:48:59 UTC 2022

 

Logs I've found:

Nov 18 09:10:44 eraeset server: Nov 18, 2022 9:10:44 AM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix warn
Nov 18 09:10:44 eraeset server: WARNING: [Administrator] Login (session creation) failed (code 7) from address remoteAddress: 172.16.200.8 [user-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.0.0 Safari/537.36; accept-language: pl-PL,pl;q=0.9,en-US;q=0.8,en;q=0.7].
Nov 18 09:10:44 eraeset server: Nov 18, 2022 9:10:44 AM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix error
Nov 18 09:10:44 eraeset server: SEVERE: [Administrator] Connection closing because of ERA server communication error: Message parsing error: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
Nov 18 09:10:44 eraeset server: Nov 18, 2022 9:10:44 AM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix info
 

I have no idea how can I check version of console, but it was updated every time, I saw available to update.

Webmin works perfectly, but I can't login to ESET Console. Can anyone help me with this bug?

 

java version:

java-1.8.0-openjdk-1.8.0.352.b08-2.el7_9.x86_64

 

[DSW 0]

Ive got exacly the same issue.

Nov 22, 2022 10:31:16 AM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix error
SEVERE: [SomeUserName] Connection closing because of ERA server communication error: Message parsing error: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
Nov 22, 2022 10:31:17 AM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix info
INFO: [SomeUserName] Closing connection

 

[Marcos 4,935]

6 hours ago, DSW said:

Ive got exacly the same issue.

Nov 22, 2022 10:31:16 AM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix error
SEVERE: [SomeUserName] Connection closing because of ERA server communication error: Message parsing error: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
Nov 22, 2022 10:31:17 AM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix info
INFO: [SomeUserName] Closing connection

Please open a support ticket for help with troubleshooting the issue.

[DSW 0]

Ofcourse I did. Support is telling to set a new VM and pull DB.

[G_B 0]

For me, updating java to version 11.0.17 helped.

openjdk version "11.0.17" 2022-10-18 LTS
OpenJDK Runtime Environment (Red_Hat-11.0.17.0.8-2.el7_9) (build 11.0.17+8-LTS)
OpenJDK 64-Bit Server VM (Red_Hat-11.0.17.0.8-2.el7_9) (build 11.0.17+8-LTS, mixed mode, sharing)