Jump to content

Unable to login through Web console - Received fatal alert: handshake_failure


Recommended Posts

Hello everyone,

At the beginning, sorry for my English.

After last update ESET Console, I've got a problem to login

image.png

 

changing language gives nothing, I was trying to reinstall mysql and odbc, with no result. 

Server is a VirtualAppliance downloaded from official ESET website.

Linux version 3.10.0-1160.80.1.el7.x86_64 (mockbuild@kbuilder.bsys.centos.org) (gcc version 4.8.5 20150623 (Red Hat 4.8.5-44) (GCC) ) #1 SMP Tue Nov 8 15:48:59 UTC 2022

 

Logs I've found:

Nov 18 09:10:44 eraeset server: Nov 18, 2022 9:10:44 AM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix warn
Nov 18 09:10:44 eraeset server: WARNING: [Administrator] Login (session creation) failed (code 7) from address remoteAddress: 172.16.200.8 [user-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.0.0 Safari/537.36; accept-language: pl-PL,pl;q=0.9,en-US;q=0.8,en;q=0.7].
Nov 18 09:10:44 eraeset server: Nov 18, 2022 9:10:44 AM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix error
Nov 18 09:10:44 eraeset server: SEVERE: [Administrator] Connection closing because of ERA server communication error: Message parsing error: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
Nov 18 09:10:44 eraeset server: Nov 18, 2022 9:10:44 AM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix info
 

I have no idea how can I check version of console, but it was updated every time, I saw available to update.

Webmin works perfectly, but I can't login to ESET Console. Can anyone help me with this bug?

 

java version:

java-1.8.0-openjdk-1.8.0.352.b08-2.el7_9.x86_64

Link to comment
Share on other sites

Ive got exacly the same issue.

Nov 22, 2022 10:31:16 AM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix error
SEVERE: [SomeUserName] Connection closing because of ERA server communication error: Message parsing error: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
Nov 22, 2022 10:31:17 AM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix info
INFO: [SomeUserName] Closing connection

 

image.png

Link to comment
Share on other sites

  • Administrators
6 hours ago, DSW said:

Ive got exacly the same issue.

Nov 22, 2022 10:31:16 AM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix error
SEVERE: [SomeUserName] Connection closing because of ERA server communication error: Message parsing error: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
Nov 22, 2022 10:31:17 AM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix info
INFO: [SomeUserName] Closing connection

Please open a support ticket for help with troubleshooting the issue.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...