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Update to ESET PROTECT 10.0.14.0 and now can't login

Errellion
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Errellion

Errellion 0

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Hello,

I just updated to newest ESET Protect version 10.0.14.0 and now I can't login anymore with error: Login failed: Communication error (both domain and local account)

I inspected logs and when logging there are three lines with erorrs: 

2022-11-10 17:07:02 Error: NetworkModule [Thread 7f47b0008700]: Receive: NodSslWriteEncryptedData: Internal error in the underlying implementations.
2022-11-10 17:07:02 Error: NetworkModule [Thread 7f47b0008700]: Receive: NodSslWriteEncryptedData: Internal error in the underlying implementations., ResolvedIpAddress:127.0.0.1, ResolvedHostname:127.0.0.1, ResolvedPort:45138
2022-11-10 17:07:02 Error: NetworkModule [Thread 7f47b0008700]: Protocol failure for session id 24, error:Receive: NodSslWriteEncryptedData: Internal error in the underlying implementations.

I suspect that something went wrong with proxy setup/update, but don't know where problem might be. Or how to disable proxy

My whole proxy setup was just: 

systemctl enable httpd
mkdir -p /etc/systemd/system/httpd.service.requires
ln -s /usr/lib/systemd/system/htcacheclean.service /etc/systemd/system/httpd.service.requires
systemctl start httpd
htcacheclean -d60 -t -i -p/var/cache/httpd/proxy -l10000M

In file /etc/httpd/conf.d/reqtimeout.conf there is:
RequestReadTimeout header=0 body=0

File is included in apache with:
IncludeOptional conf.d/reqtimeout.conf

Adjusted iptables:
iptables -A INPUT -p tcp --dport 3128 -j ACCEPT
service iptables save

I can confirm that 3128 port as well as standard one are opend 

Not shown: 995 filtered ports
PORT     STATE SERVICE
22/tcp   open  ssh
443/tcp  open  https
2222/tcp open  EtherNetIP-1
3128/tcp open  squid-http
8443/tcp open  https-alt

Also proxy is running: 

apache     1334  1.2  0.0  31912  2500 ?        Ss   18:05   0:11 /usr/sbin/htcacheclean -P /run/httpd/htcacheclean/pid -d 60 -p /var/cache/httpd/proxy -l 10000M -i -n -t -L12000

If this helps, this is whole log from boot time and one attempt of login to web console: 

2022-11-10 17:05:03 Information: [Thread 7f47da07c740]: Loading ESET modules from /var/opt/eset/RemoteAdministrator/Server/Modules/
2022-11-10 17:05:06 Information: Kernel [Thread 7f47da07c740]: Local time is 2022-11-10 18:05:06
2022-11-10 17:05:06 Information: Kernel [Thread 7f47da07c740]: InstallConfiguration: ProductLine: era
2022-11-10 17:05:06 Information: Kernel [Thread 7f47da07c740]: InstallConfiguration: ProductVersion: 10.0.2133.0
2022-11-10 17:05:06 Information: Kernel [Thread 7f47da07c740]: InstallConfiguration: Locale: en_US
2022-11-10 17:05:06 Information: Kernel [Thread 7f47da07c740]: InstallConfiguration: ProductInstanceID: 8b03b008-a1ab-47cf-ba01-2915e4e28a41
2022-11-10 17:05:06 Information: Kernel [Thread 7f47da07c740]: InstallConfiguration: ProgramDataDirectory: /var/opt/eset/RemoteAdministrator/Server/
2022-11-10 17:05:06 Information: Kernel [Thread 7f47da07c740]: InstallConfiguration: ProductConfigurationDirectory: /etc/opt/eset/RemoteAdministrator/Server/
2022-11-10 17:05:06 Information: Kernel [Thread 7f47da07c740]: InstallConfiguration: ProgramLogsDirectory: /var/log/eset/RemoteAdministrator/Server/
2022-11-10 17:05:06 Information: Kernel [Thread 7f47da07c740]: InstallConfiguration: TempDirectory: /tmp/
2022-11-10 17:05:06 Information: Kernel [Thread 7f47da07c740]: InstallConfiguration: ProgramLibraryDirectory: /opt/eset/RemoteAdministrator/Server/
2022-11-10 17:05:06 Information: Kernel [Thread 7f47da07c740]: InstallConfiguration: ProgramEsetUpdatableModulesDirectory: /var/opt/eset/RemoteAdministrator/Server/Modules/
2022-11-10 17:05:06 Information: Kernel [Thread 7f47da07c740]: InstallConfiguration: CrashDumpsDirectory: /var/opt/eset/RemoteAdministrator/Server/Dumps/
2022-11-10 17:05:06 Information: Kernel [Thread 7f47da07c740]: Hardware Fingerprint: 0100BDED-EDD1-0F21-87EC-02379EF7D817
2022-11-10 17:05:06 Information: Kernel [Thread 7f47da07c740]: Loaded ESET modules: 1=1079,18=1948,10=1281.1,46=1070,25=1131,40=2040.1
2022-11-10 17:05:06 Information: Kernel [Thread 7f47da07c740]: Used memory before loaded module libraries is 54252 KB
2022-11-10 17:05:06 Information: Kernel [Thread 7f47da07c740]: Loading module library Translator
2022-11-10 17:05:06 Information: Kernel [Thread 7f47da07c740]: Loaded module library Translator (used 1324 KB)
2022-11-10 17:05:06 Information: Kernel [Thread 7f47da07c740]: Loading module library Updates
2022-11-10 17:05:06 Information: Kernel [Thread 7f47da07c740]: Loaded module library Updates (used 264 KB)
2022-11-10 17:05:06 Information: Kernel [Thread 7f47da07c740]: Loading module library Database
2022-11-10 17:05:07 Information: Kernel [Thread 7f47da07c740]: Loaded module library Database (used 244 KB)
2022-11-10 17:05:07 Information: Kernel [Thread 7f47da07c740]: Loading module library DataMiners
2022-11-10 17:05:09 Information: Kernel [Thread 7f47da07c740]: Loaded module library DataMiners (used 7636 KB)
2022-11-10 17:05:09 Information: Kernel [Thread 7f47da07c740]: Loading module library Scheduler
2022-11-10 17:05:09 Information: Kernel [Thread 7f47da07c740]: Loaded module library Scheduler (used 308 KB)
2022-11-10 17:05:09 Information: Kernel [Thread 7f47da07c740]: Loading module library Security
2022-11-10 17:05:10 Information: Kernel [Thread 7f47da07c740]: Loaded module library Security (used 552 KB)
2022-11-10 17:05:10 Information: Kernel [Thread 7f47da07c740]: Loading module library NetworkGrpc
2022-11-10 17:05:10 Information: Kernel [Thread 7f47da07c740]: Loaded module library NetworkGrpc (used 272 KB)
2022-11-10 17:05:10 Information: Kernel [Thread 7f47da07c740]: Loading module library Network
2022-11-10 17:05:10 Information: Kernel [Thread 7f47da07c740]: Loaded module library Network (used 592 KB)
2022-11-10 17:05:10 Information: Kernel [Thread 7f47da07c740]: Loading module library Cleanup
2022-11-10 17:05:10 Information: Kernel [Thread 7f47da07c740]: Loaded module library Cleanup (used 144 KB)
2022-11-10 17:05:10 Information: Kernel [Thread 7f47da07c740]: Loading module library Symbols
2022-11-10 17:05:11 Information: Kernel [Thread 7f47da07c740]: Loaded module library Symbols (used 164 KB)
2022-11-10 17:05:11 Information: Kernel [Thread 7f47da07c740]: Loading module library DynamicGroups
2022-11-10 17:05:11 Information: Kernel [Thread 7f47da07c740]: Loaded module library DynamicGroups (used 160 KB)
2022-11-10 17:05:11 Information: Kernel [Thread 7f47da07c740]: Loading module library Tags
2022-11-10 17:05:11 Information: Kernel [Thread 7f47da07c740]: Loaded module library Tags (used 172 KB)
2022-11-10 17:05:11 Information: Kernel [Thread 7f47da07c740]: Loading module library Indexer
2022-11-10 17:05:11 Information: Kernel [Thread 7f47da07c740]: Loaded module library Indexer (used 160 KB)
2022-11-10 17:05:11 Information: Kernel [Thread 7f47da07c740]: Loading module library RemoteDeployment
2022-11-10 17:05:12 Information: Kernel [Thread 7f47da07c740]: Loaded module library RemoteDeployment (used 480 KB)
2022-11-10 17:05:12 Information: Kernel [Thread 7f47da07c740]: Loading module library Replication
2022-11-10 17:05:13 Information: Kernel [Thread 7f47da07c740]: Loaded module library Replication (used 1192 KB)
2022-11-10 17:05:13 Information: Kernel [Thread 7f47da07c740]: Loading module library Reports
2022-11-10 17:05:13 Information: Kernel [Thread 7f47da07c740]: Loaded module library Reports (used 544 KB)
2022-11-10 17:05:13 Information: Kernel [Thread 7f47da07c740]: Loading module library Automation
2022-11-10 17:05:13 Information: Kernel [Thread 7f47da07c740]: Loaded module library Automation (used 512 KB)
2022-11-10 17:05:13 Information: Kernel [Thread 7f47da07c740]: Loading module library StaticGroups
2022-11-10 17:05:14 Information: Kernel [Thread 7f47da07c740]: Loaded module library StaticGroups (used 1184 KB)
2022-11-10 17:05:14 Information: Kernel [Thread 7f47da07c740]: Loading module library EmailSender
2022-11-10 17:05:15 Information: Kernel [Thread 7f47da07c740]: Loaded module library EmailSender (used 880 KB)
2022-11-10 17:05:15 Information: Kernel [Thread 7f47da07c740]: Loading module library SNMPTrapSender
2022-11-10 17:05:15 Information: Kernel [Thread 7f47da07c740]: Loaded module library SNMPTrapSender (used 144 KB)
2022-11-10 17:05:15 Information: Kernel [Thread 7f47da07c740]: Loading module library SyslogSender
2022-11-10 17:05:15 Information: Kernel [Thread 7f47da07c740]: Loaded module library SyslogSender (used 640 KB)
2022-11-10 17:05:15 Information: Kernel [Thread 7f47da07c740]: Loading module library ReportPrinter
2022-11-10 17:05:16 Information: Kernel [Thread 7f47da07c740]: Loaded module library ReportPrinter (used 500 KB)
2022-11-10 17:05:16 Information: Kernel [Thread 7f47da07c740]: Loading module library License
2022-11-10 17:05:16 Information: Kernel [Thread 7f47da07c740]: Loaded module library License (used 612 KB)
2022-11-10 17:05:16 Information: Kernel [Thread 7f47da07c740]: Loading module library Monitor
2022-11-10 17:05:16 Information: Kernel [Thread 7f47da07c740]: Loaded module library Monitor (used 12 KB)
2022-11-10 17:05:16 Information: Kernel [Thread 7f47da07c740]: Loading module library Repository
2022-11-10 17:05:16 Information: Kernel [Thread 7f47da07c740]: Loaded module library Repository (used 448 KB)
2022-11-10 17:05:16 Information: Kernel [Thread 7f47da07c740]: Loading module library Installers
2022-11-10 17:05:16 Information: Kernel [Thread 7f47da07c740]: Loaded module library Installers (used 1300 KB)
2022-11-10 17:05:16 Information: Kernel [Thread 7f47da07c740]: Loading module library LogExport
2022-11-10 17:05:16 Information: Kernel [Thread 7f47da07c740]: Loaded module library LogExport (used 300 KB)
2022-11-10 17:05:16 Information: Kernel [Thread 7f47da07c740]: Loading module library Policies
2022-11-10 17:05:16 Information: Kernel [Thread 7f47da07c740]: Loaded module library Policies (used 268 KB)
2022-11-10 17:05:16 Information: Kernel [Thread 7f47da07c740]: Loading module library Users
2022-11-10 17:05:16 Information: Kernel [Thread 7f47da07c740]: Loaded module library Users (used 348 KB)
2022-11-10 17:05:16 Information: Kernel [Thread 7f47da07c740]: Loading module library ConsoleApi
2022-11-10 17:05:17 Information: Kernel [Thread 7f47da07c740]: Loaded module library ConsoleApi (used 3836 KB)
2022-11-10 17:05:17 Information: Kernel [Thread 7f47da07c740]: Loading module library PushNotifications
2022-11-10 17:05:17 Information: Kernel [Thread 7f47da07c740]: Loaded module library PushNotifications (used 748 KB)
2022-11-10 17:05:17 Information: Kernel [Thread 7f47da07c740]: Loading module library Authentication
2022-11-10 17:05:17 Information: Kernel [Thread 7f47da07c740]: Loaded module library Authentication (used 816 KB)
2022-11-10 17:05:17 Information: Kernel [Thread 7f47da07c740]: Loading module library Encryption
2022-11-10 17:05:17 Information: Kernel [Thread 7f47da07c740]: Loaded module library Encryption (used 144 KB)
2022-11-10 17:05:17 Information: Kernel [Thread 7f47da07c740]: Loading module library ExportImport
2022-11-10 17:05:17 Information: Kernel [Thread 7f47da07c740]: Loaded module library ExportImport (used 488 KB)
2022-11-10 17:05:17 Information: Kernel [Thread 7f47da07c740]: Loading of modules took 11409 milliseconds
2022-11-10 17:05:17 Information: Kernel [Thread 7f47da07c740]: Used memory before modules load and initialization is 81640 KB
2022-11-10 17:05:17 Information: Kernel [Thread 7f47da07c740]: Initializing module CTranslatorModule
2022-11-10 17:05:17 Information: CTranslatorModule [Thread 7f47da07c740]: Registering translator resource
2022-11-10 17:05:17 Information: CTranslatorModule [Thread 7f47da07c740]: Module successfully initialized
2022-11-10 17:05:17 Information: Kernel [Thread 7f47da07c740]: Initialized module CTranslatorModule (used 436 KB) initialization took 429 milliseconds
2022-11-10 17:05:17 Information: Kernel [Thread 7f47da07c740]: Initializing module CUpdatesModule
2022-11-10 17:05:18 Information: Kernel [Thread 7f47da07c740]: Initialized module CUpdatesModule (used 364 KB) initialization took 97 milliseconds
2022-11-10 17:05:18 Information: Kernel [Thread 7f47da07c740]: Initializing module CDatabaseModule
2022-11-10 17:05:18 Information: CDatabaseModule [Thread 7f47da07c740]: Startup configuration builder builds successfully ...
2022-11-10 17:05:18 Error: CDatabaseModule [Thread 7f47da07c740]: Probing database connection failed. Next connection attempt will be in 10 seconds. 11 more attempts will be made. The database access layer reported: [unixODBC][MySQL][ODBC 5.3(w) Driver]Can't connect to MySQL server on '127.0.0.1' (111) (2003)
2022-11-10 17:05:28 Error: CDatabaseModule [Thread 7f47da07c740]: Probing database connection failed. Next connection attempt will be in 10 seconds. 10 more attempts will be made. The database access layer reported: [unixODBC][MySQL][ODBC 5.3(w) Driver]Can't connect to MySQL server on '127.0.0.1' (111) (2003)
2022-11-10 17:05:38 Error: CDatabaseModule [Thread 7f47da07c740]: Probing database connection failed. Next connection attempt will be in 10 seconds. 9 more attempts will be made. The database access layer reported: [unixODBC][MySQL][ODBC 5.3(w) Driver]Can't connect to MySQL server on '127.0.0.1' (111) (2003)
2022-11-10 17:05:59 Information: CDatabaseModule [Thread 7f47da07c740]: Startup connection pool created ...
2022-11-10 17:05:59 Information: CDatabaseModule [Thread 7f47da07c740]: ESMC microservice uuid = 8b03b008-a1ab-47cf-ba01-2915e4e28a41
2022-11-10 17:05:59 Information: CDatabaseModule [Thread 7f47da07c740]: Static object event streaming enabled = 0
2022-11-10 17:05:59 Information: CDatabaseModule [Thread 7f47da07c740]: Registering EventIniter Certificates with priority: 99996
2022-11-10 17:05:59 Information: CDatabaseModule [Thread 7f47da07c740]: Registering EventIniter UserGroupsManagementMapper with priority: 99995
2022-11-10 17:05:59 Information: CDatabaseModule [Thread 7f47da07c740]: Registering EventIniter StaticGroups with priority: 99999
2022-11-10 17:05:59 Information: CDatabaseModule [Thread 7f47da07c740]: Registering EventIniter DynamicTemplates with priority: 100000
2022-11-10 17:05:59 Information: CDatabaseModule [Thread 7f47da07c740]: Registering EventIniter PoliciesManagerMapper with priority: 99998
2022-11-10 17:05:59 Information: CDatabaseModule [Thread 7f47da07c740]: Registering EventIniter AutomationStuff with priority: 99997
2022-11-10 17:05:59 Information: CDatabaseModule [Thread 7f47da07c740]: Registering EventIniter AccessTokenMapper with priority: 99994
2022-11-10 17:05:59 Information: CDatabaseModule [Thread 7f47da07c740]: Builder rebuilds successfully ...
2022-11-10 17:05:59 Information: CDatabaseModule [Thread 7f47da07c740]: Connection pool recreated ...
2022-11-10 17:05:59 Information: CDatabaseModule [Thread 7f47da07c740]: ESMC microservice uuid = 8b03b008-a1ab-47cf-ba01-2915e4e28a41
2022-11-10 17:05:59 Information: CDatabaseModule [Thread 7f47da07c740]: Static object event streaming enabled = 0
2022-11-10 17:05:59 Information: CDatabaseModule [Thread 7f47da07c740]: Registering EventIniter Certificates with priority: 99996
2022-11-10 17:05:59 Information: CDatabaseModule [Thread 7f47da07c740]: Registering EventIniter UserGroupsManagementMapper with priority: 99995
2022-11-10 17:05:59 Information: CDatabaseModule [Thread 7f47da07c740]: Registering EventIniter StaticGroups with priority: 99999
2022-11-10 17:05:59 Information: CDatabaseModule [Thread 7f47da07c740]: Registering EventIniter DynamicTemplates with priority: 100000
2022-11-10 17:05:59 Information: CDatabaseModule [Thread 7f47da07c740]: Registering EventIniter PoliciesManagerMapper with priority: 99998
2022-11-10 17:05:59 Information: CDatabaseModule [Thread 7f47da07c740]: Registering EventIniter AutomationStuff with priority: 99997
2022-11-10 17:05:59 Information: CDatabaseModule [Thread 7f47da07c740]: Registering EventIniter AccessTokenMapper with priority: 99994
2022-11-10 17:05:59 Information: CDatabaseModule [Thread 7f47da07c740]: CDBSetupperBase::PerformUpgradeIfNecessary: Checking if ETL DB is required
2022-11-10 17:06:00 Information: CDatabaseModule [Thread 7f47da07c740]: CDBSetupperBase::PerformUpgradeIfNecessary: Starschema is same. No ETL upgrade required.
2022-11-10 17:06:00 Information: Kernel [Thread 7f47da07c740]: Initialized module CDatabaseModule (used 17832 KB) initialization took 42079 milliseconds
2022-11-10 17:06:00 Information: Kernel [Thread 7f47da07c740]: Initializing module CDataMinersModule
2022-11-10 17:06:00 Information: CDataMinersModule [Thread 7f47da07c740]: CStatusLogDataMiner: Initializing local status log cache
2022-11-10 17:06:02 Information: CDataMinersModule [Thread 7f47da07c740]: CStatusLogDataMiner: Finished initialization of status log cache
2022-11-10 17:06:02 Information: CDataMinersModule [Thread 7f47da07c740]: DataMinerCompletionHandler: Starting completion handler worker thread
2022-11-10 17:06:02 Information: CDataMinersModule [Thread 7f47da07c740]: CExclusionHitsSummaryDataminer: Reading initial status from 0 rows.
2022-11-10 17:06:02 Information: Kernel [Thread 7f47da07c740]: Initialized module CDataMinersModule (used 10024 KB) initialization took 2138 milliseconds
2022-11-10 17:06:02 Information: Kernel [Thread 7f47da07c740]: Initializing module SchedulerModule
2022-11-10 17:06:02 Information: Kernel [Thread 7f47da07c740]: Initialized module SchedulerModule (used 0 KB) initialization took 5 milliseconds
2022-11-10 17:06:02 Information: Kernel [Thread 7f47da07c740]: Initializing module CServerSecurityModule
2022-11-10 17:06:02 Information: CDatabaseModule [Thread 7f47da07c740]: ACL builder started with already locked hierarchy
2022-11-10 17:06:02 Information: CDatabaseModule [Thread 7f47da07c740]: Unique modifier started for 'ACL initialization'
2022-11-10 17:06:03 Information: CDatabaseModule [Thread 7f47da07c740]: ACL builder - object placement took 0.00514551s and read 464 objects
2022-11-10 17:06:03 Information: CDatabaseModule [Thread 7f47da07c740]: ACL builder - full rebuild took 0.00380481s and ACL list size is 902, number of objects to remove from ACL is 0, number of objects to add to ACL is 902, full rebuild is forced
2022-11-10 17:06:03 Information: CDatabaseModule [Thread 7f47da07c740]: ACL builder - objects removal took 0.119067s
2022-11-10 17:06:03 Information: CDatabaseModule [Thread 7f47da07c740]: ACL builder - batch objects adding took 0.244636s
2022-11-10 17:06:03 Information: CDatabaseModule [Thread 7f47da07c740]: ACL builder - whole operation took 0.372653s
2022-11-10 17:06:03 Information: CDatabaseModule [Thread 7f47da07c740]: Unique modifier ended
2022-11-10 17:06:03 Information: CServerSecurityModule [Thread 7f47da07c740]: Initialized CertificationAuthorityManager with crypto library: "OpenSSL 1.0.2k-fips  26 Jan 2017"
2022-11-10 17:06:03 Information: Kernel [Thread 7f47da07c740]: Initialized module CServerSecurityModule (used 856 KB) initialization took 1169 milliseconds
2022-11-10 17:06:03 Information: Kernel [Thread 7f47da07c740]: Initializing module CNetworkGrpcModule
2022-11-10 17:06:03 Information: Kernel [Thread 7f47da07c740]: Initialized module CNetworkGrpcModule (used 0 KB) initialization took 53 milliseconds
2022-11-10 17:06:03 Information: Kernel [Thread 7f47da07c740]: Initializing module NetworkModule
2022-11-10 17:06:03 Information: Kernel [Thread 7f47da07c740]: Initialized module NetworkModule (used 240 KB) initialization took 3 milliseconds
2022-11-10 17:06:03 Information: Kernel [Thread 7f47da07c740]: Initializing module CCleanupModule
2022-11-10 17:06:03 Information: CCleanupModule [Thread 7f47da07c740]: Module initialized
2022-11-10 17:06:03 Information: Kernel [Thread 7f47da07c740]: Initialized module CCleanupModule (used 0 KB) initialization took 0 milliseconds
2022-11-10 17:06:03 Information: Kernel [Thread 7f47da07c740]: Initializing module CSymbolsModule
2022-11-10 17:06:03 Information: Kernel [Thread 7f47da07c740]: Initialized module CSymbolsModule (used 504 KB) initialization took 48 milliseconds
2022-11-10 17:06:03 Information: Kernel [Thread 7f47da07c740]: Initializing module CDynamicGroupsModule
2022-11-10 17:06:03 Information: Kernel [Thread 7f47da07c740]: Initialized module CDynamicGroupsModule (used 256 KB) initialization took 37 milliseconds
2022-11-10 17:06:03 Information: Kernel [Thread 7f47da07c740]: Initializing module CTagsModule
2022-11-10 17:06:03 Information: Kernel [Thread 7f47da07c740]: Initialized module CTagsModule (used 16620 KB) initialization took 211 milliseconds
2022-11-10 17:06:03 Information: Kernel [Thread 7f47da07c740]: Initializing module CIndexerModule
2022-11-10 17:06:03 Information: Kernel [Thread 7f47da07c740]: Initialized module CIndexerModule (used 0 KB) initialization took 69 milliseconds
2022-11-10 17:06:03 Information: Kernel [Thread 7f47da07c740]: Initializing module CRemoteInstallModule
2022-11-10 17:06:03 Information: Kernel [Thread 7f47da07c740]: Initialized module CRemoteInstallModule (used 0 KB) initialization took 0 milliseconds
2022-11-10 17:06:03 Information: Kernel [Thread 7f47da07c740]: Initializing module CReplicationModule
2022-11-10 17:06:03 Information: CReplicationModule [Thread 7f47da07c740]: CReplicationModuleBase: Starting module initialization
2022-11-10 17:06:03 Information: CReplicationModule [Thread 7f47da07c740]: CReplicationModuleBase: Initializing message processing
2022-11-10 17:06:03 Information: CReplicationModule [Thread 7f47da07c740]: CReplicationModuleBase: Module initialization done
2022-11-10 17:06:03 Information: CReplicationModule [Thread 7f47da07c740]: CReplicationModule: Initializing Server specific submodules
2022-11-10 17:06:03 Information: CReplicationModule [Thread 7f47da07c740]: CReplicationMicroserviceManager: Replication microservice manager is not enabled
2022-11-10 17:06:04 Information: CReplicationModule [Thread 7f47da07c740]: CReplicationModule: Configure replication on-premise service
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initialized module CReplicationModule (used 232 KB) initialization took 37 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initializing module CReportsModule
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initialized module CReportsModule (used 760 KB) initialization took 41 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initializing module AutomationModule
2022-11-10 17:06:04 Information: AutomationModule [Thread 7f47da07c740]: StaticObjectChangeHandler: No plan tracking configuration stored in database, fallback to default configuration with following values: [minimumCheckTimeDuration=15], [maximumCheckTimeDuration=3600], [slowdownMultiplier=5].
2022-11-10 17:06:04 Information: AutomationModule [Thread 7f47da07c740]: CDataminerController::LoadConfiguration: Environment variable for reschedule interval not found, using default interval (900 seconds)
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initialized module AutomationModule (used 1508 KB) initialization took 152 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initializing module CServerStaticGroupsModule
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initialized module CServerStaticGroupsModule (used 0 KB) initialization took 30 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initializing module CEmailSenderModule
2022-11-10 17:06:04 Information: CEmailSenderModule [Thread 7f47da07c740]: {"Detail":"Initializing module","Severity":"Information","Time":"2022-11-10 18:06:04.253462"}
2022-11-10 17:06:04 Information: CEmailSenderModule [Thread 7f47da07c740]: {"Detail":"Initialized module","Severity":"Information","Time":"2022-11-10 18:06:04.284409"}
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initialized module CEmailSenderModule (used 236 KB) initialization took 31 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initializing module CSNMPTrapSenderModule
2022-11-10 17:06:04 Information: CSNMPTrapSenderModule [Thread 7f47da07c740]: Initializing module
2022-11-10 17:06:04 Information: CSNMPTrapSenderModule [Thread 7f47da07c740]: Module initialized
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initialized module CSNMPTrapSenderModule (used 0 KB) initialization took 0 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initializing module CSyslogSenderModule
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initialized module CSyslogSenderModule (used 0 KB) initialization took 13 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initializing module CReportPrinterModule
2022-11-10 17:06:04 Information: CReportPrinterModule [Thread 7f47da07c740]: Initializing module
2022-11-10 17:06:04 Information: CReportPrinterModule [Thread 7f47da07c740]: Module successfully initialized
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initialized module CReportPrinterModule (used 0 KB) initialization took 0 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initializing module LicenseModule
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initialized module LicenseModule (used 256 KB) initialization took 2 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initializing module CMonitorModule
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initialized module CMonitorModule (used 0 KB) initialization took 0 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initializing module CRepositoryModule
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initialized module CRepositoryModule (used 0 KB) initialization took 0 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initializing module CInstallersModule
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initialized module CInstallersModule (used 264 KB) initialization took 0 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initializing module CLogExportModule
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initialized module CLogExportModule (used 512 KB) initialization took 120 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initializing module CPoliciesModule
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initialized module CPoliciesModule (used 0 KB) initialization took 0 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initializing module CUsersModule
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initialized module CUsersModule (used 0 KB) initialization took 0 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initializing module ConsoleApiModule
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initialized module ConsoleApiModule (used 524 KB) initialization took 0 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initializing module CPushNotificationsModule
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initialized module CPushNotificationsModule (used 264 KB) initialization took 0 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initializing module AuthenticationModule
2022-11-10 17:06:04 Information: AuthenticationModule [Thread 7f47da07c740]: CAuthenticationMicroserviceManager: Authentication microservice manager is not enabled.
2022-11-10 17:06:04 Information: ConsoleAPI [Thread 7f47bf9ef700]: CPendingResponseSender: IOService start
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initialized module AuthenticationModule (used 264 KB) initialization took 8 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initializing module CEncryptionModule
2022-11-10 17:06:04 Information: CEncryptionModule [Thread 7f47da07c740]: Initializing message processing
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initialized module CEncryptionModule (used 0 KB) initialization took 0 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initializing module ExportImportModule
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initialized module ExportImportModule (used 264 KB) initialization took 0 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Initialization of modules took 46950 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Skipping crash dumps sending (disabled in configuration)
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Used memory before modules start-up is 133916 KB
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Starting module CTranslatorModule
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Started module CTranslatorModule (used 0 KB) starting took 1 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Starting module CUpdatesModule
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Started module CUpdatesModule (used 0 KB) starting took 0 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Starting module CDatabaseModule
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Started module CDatabaseModule (used 0 KB) starting took 0 milliseconds
2022-11-10 17:06:04 Information: Kernel [Thread 7f47da07c740]: Starting module CDataMinersModule
2022-11-10 17:06:04 Information: CDatabaseModule [Thread 7f47da07c740]: ETL Clients: Updating of all required log types...
2022-11-10 17:06:04 Information: CDatabaseModule [Thread 7f47da07c740]: ETL Clients: Updating computers takes 2ms (total) 0ms (cpu)
2022-11-10 17:06:04 Information: CDatabaseModule [Thread 7f47da07c740]: CModuleFeatureToggling: Setting changed ConfigValue(key:'ESMC_ENABLE_LARGE_STATE_OPTIMIZATION', cached-string:'', is-parsed:1, parsed-value:--, read-only-once:1, use-default:1, default-value:1)
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: CModuleFeatureToggling: Setting changed ConfigValue(key:'ESMC_ENABLE_DIMENSION_IMPRINTS_OPTIMIZATION', cached-string:'', is-parsed:1, parsed-value:--, read-only-once:1, use-default:1, default-value:0)
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: ETL Clients: Parsing plan: planComputers_mysql . Statistics: {Total: 138ms. "db_tmp_create": (73ms, 0), "scan_dim0": (35ms, 194), "db_tmp_update": (17ms, 0), "insert_tmp": (7ms, 204), "scan": (4ms, 204), "scan_dim1": (2ms, 3), "insertDim1": (0ms, 0), "insertDim0": (0ms, 0), }37ms, init: 8ms, exec: 143ms.. Enable-dim-opt: 0.
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: ETL Clients: Additional statistics for plan: planComputers_mysql "scan_dim0": (sql:SELECT computer_name, skey from tbld_computers_name where langbits&1=1 ),  "scan": (sql:select computer_id, computer_name, computer_comment, parent_id, muted from tbl_computers ),  "scan_dim1": (sql:SELECT computer_comment, skey from tbld_computers_comment where langbits&1=1 ),
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: ETL Clients: Updating static groups takes 0ms (total) 0ms (cpu)
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: ETL Clients: Parsing plan: planStaticGroup_mysql . Statistics: {Total: 73ms. "db_tmp_create": (64ms, 0), "scan": (3ms, 9), "db_tmp_update": (3ms, 0), "scan_dim1": (2ms, 3), "scan_dim0": (1ms, 10), "insertDim1": (0ms, 0), "insert_tmp": (0ms, 9), "insertDim0": (0ms, 0), }1ms, init: 8ms, exec: 77ms.. Enable-dim-opt: 0.
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: ETL Clients: Additional statistics for plan: planStaticGroup_mysql "scan": (sql:select group_id, group_uuid, parent_id, parent_uuid, group_name, group_comment from tbl_static_groups),  "scan_dim1": (sql:SELECT group_comment, skey from tbld_static_groups_comment where langbits&1=1),  "scan_dim0": (sql:SELECT group_name, skey from tbld_static_groups_name where langbits&1=1),
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: ETL Clients: Parsing plan: planServers_mysql . Statistics: {Total: 70ms. "db_tmp_create": (61ms, 0), "db_tmp_update": (3ms, 0), "scan_dim1": (2ms, 3), "scan": (2ms, 1), "scan_dim0": (2ms, 194), "insertDim1": (0ms, 0), "insert_tmp": (0ms, 1), "insertDim0": (0ms, 0), }11ms, init: 8ms, exec: 74ms.. Enable-dim-opt: 0.
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: ETL Clients: Additional statistics for plan: planServers_mysql "scan_dim1": (sql:SELECT computer_comment, skey from tbld_computers_comment where langbits&1=1),  "scan": (sql:select server_id as computer_id, server_identificator as computer_name, server_comment as computer_comment from tbl_servers),  "scan_dim0": (sql:SELECT computer_name, skey from tbld_computers_name where langbits&1=1 ),
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: ETL Clients: Updating hardware detection details takes 5ms (total) 0ms (cpu)
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: ETL Clients: Updating of 'functionality_computer' takes 3ms (total) 0ms (cpu)
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: ETL Clients: Updating of 'ees_updated' takes 8ms (total) 0ms (cpu)
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: ETL Clients: Updating of 'functionality_problemsdetails_worst' takes 4ms (total) 0ms (cpu)
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: ETL Clients: Updating of 'appliedpoliciescount' takes 3ms (total) 0ms (cpu)
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: ETL Clients: Updating of 'count_of_unmuted_threats' takes 201ms (total) 0ms (cpu).
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: ETL Clients: Updating added mdm computers takes 42ms (total) 0ms (cpu)
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: ETL Clients: Updating of 'count of functionality_problemsdetails' takes 5ms (total) 0ms (cpu). Number of updated computerIDs: All
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: ETL Clients: Updating of all required log types takes: 443ms (total) 10ms (cpu)
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: Resolving threats EI->ERA: GetLastCSN() from table fact_fe_threat_event takes 1ms (total) 0ms (cpu). Last CSN: 129154715
2022-11-10 17:06:05 Information: CDataMinersModule [Thread 7f47da07c740]: EI2ERAMuteTimeStats: Starting updating ThreatCSN in tblf_threatsmuteeitoera_event.
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: Resolving threats EI->ERA: GetLastCSN() from table tblf_threatsmuteeitoera_event takes 1ms (total) 0ms (cpu). Last CSN: 0
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: Resolving threats EI->ERA: Relationship DetectionEventID vs. CSN was updated  in range [-1,0). Number of updated rows: 0. Duration: 2ms (total) 0ms (cpu)ms.
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: Update statement: update tblf_threatsmuteeitoera_event L join tblf_threat_event F on L.DetectionEventID=F.DetectionEventID set L.ThreatCSN = F.CSN where L.ThreatCSN IS NULL AND L.CSN <= 0
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: Resolving threats EI->ERA: Relationship DetectionEventID vs. CSN was updated  in range [-1,0). Number of updated rows: 0. Duration: 17ms (total) 10ms (cpu)ms.
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: Update statement: update tblf_threatsmuteeitoera_event L join tblf_firewallagregated_event F on L.DetectionEventID=F.DetectionEventID set L.ThreatCSN = F.CSN where L.ThreatCSN IS NULL AND L.CSN <= 0
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: Resolving threats EI->ERA: Relationship DetectionEventID vs. CSN was updated  in range [-1,0). Number of updated rows: 0. Duration: 18ms (total) 0ms (cpu)ms.
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: Update statement: update tblf_threatsmuteeitoera_event L join tblf_enterpriseinspectoralert_event F on L.DetectionEventID=F.DetectionEventID set L.ThreatCSN = F.CSN where L.ThreatCSN IS NULL AND L.CSN <= 0
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: Resolving threats EI->ERA: Relationship DetectionEventID vs. CSN was updated  in range [-1,0). Number of updated rows: 0. Duration: 21ms (total) 0ms (cpu)ms.
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: Update statement: update tblf_threatsmuteeitoera_event L join tblf_blockedfiles_event F on L.DetectionEventID=F.DetectionEventID set L.ThreatCSN = F.CSN where L.ThreatCSN IS NULL AND L.CSN <= 0
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: Resolving threats EI->ERA: Relationship DetectionEventID vs. CSN was updated  in range [-1,0). Number of updated rows: 0. Duration: 15ms (total) 0ms (cpu)ms.
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: Update statement: update tblf_threatsmuteeitoera_event L join tblf_hipsagregated_event F on L.DetectionEventID=F.DetectionEventID set L.ThreatCSN = F.CSN where L.ThreatCSN IS NULL AND L.CSN <= 0
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: Resolving threats EI->ERA: Relationship DetectionEventID vs. CSN was updated  in range [-1,0). Number of updated rows: 0. Duration: 2ms (total) 0ms (cpu)ms.
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: Update statement: update tblf_threatsmuteeitoera_event L join tblf_filteredwebsites_event F on L.DetectionEventID=F.DetectionEventID set L.ThreatCSN = F.CSN where L.ThreatCSN IS NULL AND L.CSN <= 0
2022-11-10 17:06:05 Information: CDataMinersModule [Thread 7f47da07c740]: EI2ERAMuteTimeStats: Finished updating ThreatCSN in tblf_threatsmuteeitoera_event. It takes 93 ms
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: EI2ERAMuteTimeStats: Starting loading data from tblf_threatsmuteeitoera_event.
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: EI2ERAMuteTimeStats: Finished loading data from tblf_threatsmuteeitoera_event. It takes 1 ms
2022-11-10 17:06:05 Information: CDatabaseModule [Thread 7f47da07c740]: Resolving threats EI->ERA: LoadFromMuteTable() takes 1ms (total) 0ms (cpu). Loaded #rows: 0. CSN range (-1,0]
2022-11-10 17:06:05 Information: CDataMinersModule [Thread 7f47da07c740]: EI2ERAMuteTimeStats: Starting filling uniqueData map in LoadFromMuteThreat method.
2022-11-10 17:06:05 Information: CDataMinersModule [Thread 7f47da07c740]: EI2ERAMuteTimeStats: Finished filling uniqueData map in LoadFromMuteThreat method. It takes 0 ms
2022-11-10 17:06:05 Warning: CDataMinersModule [Thread 7f47da07c740]: EventHubInserter is not set so StaticObjectStreaming is disabled even though it's enabled
2022-11-10 17:06:06 Information: CDataMinersModule [Thread 7f47da07c740]: CLiveGridDataMinerSettings: Setting changed ConfigValue(key:'livegrid-startup-search-timeout', cached-string:'', is-parsed:1, parsed-value:--, use-default:1, default-value:3600)
2022-11-10 17:06:06 Information: CDataMinersModule [Thread 7f47da07c740]: CLiveGridDataMinerSettings: Setting changed ConfigValue(key:'livegrid-consistency-check-timeout', cached-string:'', is-parsed:1, parsed-value:--, use-default:1, default-value:5)
2022-11-10 17:06:06 Information: CDataMinersModule [Thread 7f47da07c740]: CLiveGridDataMiner::CConsistencyCheckHelper::Initialize: Starting ConsistencyCheck start-from:CLiveGridDependantCsns(threat:129148811, firewall:-1, fwebsites:129154715) target:CLiveGridDependantCsns(threat:129148811, firewall:0, fwebsites:129154715).
2022-11-10 17:06:06 Information: Kernel [Thread 7f47da07c740]: Started module CDataMinersModule (used 3312 KB) starting took 2035 milliseconds
2022-11-10 17:06:06 Information: Kernel [Thread 7f47da07c740]: Starting module SchedulerModule
2022-11-10 17:06:06 Information: Kernel [Thread 7f47da07c740]: Started module SchedulerModule (used 0 KB) starting took 0 milliseconds
2022-11-10 17:06:06 Information: Kernel [Thread 7f47da07c740]: Starting module CServerSecurityModule
2022-11-10 17:06:06 Information: SchedulerModule [Thread 7f47bc821700]: Received message: RegisterSleepEvent
2022-11-10 17:06:06 Information: SchedulerModule [Thread 7f47bc821700]: Received message: RegisterSleepEvent
2022-11-10 17:06:06 Information: SchedulerModule [Thread 7f47bc821700]: Received message: RegisterSleepEvent
2022-11-10 17:06:06 Information: SchedulerModule [Thread 7f47bc821700]: Received message: RegisterSleepEvent
2022-11-10 17:06:06 Information: SchedulerModule [Thread 7f47bc821700]: Received message: RegisterTimeEvent
2022-11-10 17:06:06 Information: SchedulerModule [Thread 7f47bc821700]: Received message: RegisterSleepEvent
2022-11-10 17:06:06 Information: SchedulerModule [Thread 7f47bc821700]: Received message: RegisterSleepEvent
2022-11-10 17:06:06 Information: SchedulerModule [Thread 7f47bc821700]: Received message: RegisterSleepEvent
2022-11-10 17:06:06 Information: CServerSecurityModule [Thread 7f47bc020700]: Checking server peer certificate expiration in 30 days
2022-11-10 17:06:06 Information: SchedulerModule [Thread 7f47bc821700]: Received message: RegisterSleepEvent
2022-11-10 17:06:06 Information: Kernel [Thread 7f47da07c740]: Started module CServerSecurityModule (used 516 KB) starting took 29 milliseconds
2022-11-10 17:06:06 Information: Kernel [Thread 7f47da07c740]: Starting module CNetworkGrpcModule
2022-11-10 17:06:06 Information: Kernel [Thread 7f47da07c740]: Started module CNetworkGrpcModule (used 400 KB) starting took 11 milliseconds
2022-11-10 17:06:06 Information: Kernel [Thread 7f47da07c740]: Starting module NetworkModule
2022-11-10 17:06:06 Information: CServerSecurityModule [Thread 7f47bc020700]: Server peer certificate with subject 'CN=Server at *, C=US' issued by 'CN=Server Certification Authority, C=US' with serial number '01a62aa7e06da34373995da46a4aebe19b01' is signed with obsolete signature algorithm and it is still valid for next 30 days
2022-11-10 17:06:06 Information: CServerSecurityModule [Thread 7f47b7817700]: VerifyHttpsCertificate: Starting certificate verification
2022-11-10 17:06:07 Information: CDatabaseModule [Thread 7f47b6815700]: ETL ClientTasks: MySQL plan...
2022-11-10 17:06:07 Information: CDatabaseModule [Thread 7f47b6815700]: ETL ClientTasks: duration: 94ms (total) 30ms (cpu)
2022-11-10 17:06:07 Information: CDatabaseModule [Thread 7f47b6815700]: ETL ClientTasks: task_client_trigger_notification_event...
2022-11-10 17:06:07 Information: CDatabaseModule [Thread 7f47b6815700]: ETL ClientTasks: CALL usp_etl_client_trigger_finished();
2022-11-10 17:06:07 Information: CDatabaseModule [Thread 7f47b6815700]: ETL ClientTasks: task_client_trigger_notification_event, duration: 444ms (total) 300ms (cpu)
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module NetworkModule (used 3072 KB) starting took 1077 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module CCleanupModule
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module CCleanupModule (used 0 KB) starting took 0 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module CSymbolsModule
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module CSymbolsModule (used 0 KB) starting took 0 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module CDynamicGroupsModule
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module CDynamicGroupsModule (used 0 KB) starting took 0 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module CTagsModule
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module CTagsModule (used 0 KB) starting took 0 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module CIndexerModule
2022-11-10 17:06:07 Warning: CIndexerModule [Thread 7f47da07c740]: No advanced instruction set detected. Using implemented functions. CPU is GenuineIntel Intel(R) Xeon(R) Silver 4114 CPU @ 2.20GHz
2022-11-10 17:06:07 Information: CIndexerModule [Thread 7f47da07c740]: Buliding FilterAdvisor
2022-11-10 17:06:07 Information: CDatabaseModule [Thread 7f47da07c740]: SQL: SELECT CAggr.computer_id,CAggr.mask,CAggr.computer_is_mobile,CAggr.computer_muted FROM tbl_computers_aggr AS CAggr
2022-11-10 17:06:07 Information: CDatabaseModule [Thread 7f47da07c740]: SQL: SELECT OSInfoE.SourceUuid_id,TL00243.Type,TL00243.Name,TL00243.Platform FROM tblf_osinformation_edition_status AS OSInfoE JOIN tbld_osinformation_edition_status_os_info_edition AS TL00243 ON TL00243.skey=OSInfoE.Type_Version_Name_ServicePack_Platform_BuildNum_SecPatch_skey WHERE (65536 = (TL00243.langbits & 65536)) AND (0 = OSInfoE.is_history) AND (1 = OSInfoE.DeltaAction)
2022-11-10 17:06:07 Information: CDatabaseModule [Thread 7f47da07c740]: SQL: SELECT OSInfoL.SourceUuid_id,TL00244.Language FROM tblf_osinformation_locale_status AS OSInfoL JOIN tbld_osinformation_locale_status_os_locale_language AS TL00244 ON TL00244.skey=OSInfoL.Locale_Language_skey WHERE (65536 = (TL00244.langbits & 65536)) AND (0 = OSInfoL.is_history) AND (1 = OSInfoL.DeltaAction)
2022-11-10 17:06:07 Information: CDatabaseModule [Thread 7f47da07c740]: SQL: SELECT SPS.SourceUuid_id,TL00303.Name,TL00303.Version FROM tblf_security_product_status AS SPS JOIN tbld_security_product_status_nameversion AS TL00303 ON TL00303.skey=SPS.Name_Version_skey WHERE (65536 = (TL00303.langbits & 65536)) AND (0 = SPS.is_history) AND (1 = SPS.DeltaAction)
2022-11-10 17:06:07 Information: CDatabaseModule [Thread 7f47da07c740]: SQL: SELECT FCDS.SourceUuid_id,FCDS.Severity,FCDS.Problem,FCDS.ProblemDetail,FCDS.Product,FCDS.SubProduct FROM tblf_functionality_problemsdetails_status AS FCDS WHERE (0 = FCDS.is_history) AND (1 = FCDS.DeltaAction)
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module CIndexerModule (used 1036 KB) starting took 100 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module CRemoteInstallModule
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module CRemoteInstallModule (used 0 KB) starting took 0 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module CReplicationModule
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47da07c740]: CReplicationModuleBase: Starting module
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47da07c740]: CStepProcessor: Starting
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47da07c740]: CStepProcessor: Creating 8 worker threads
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47da07c740]: CReplicationManager: Starting replication control messages processing
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47da07c740]: CReplicationRequestProcessor: Starting
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47da07c740]: CReplicationRequestProcessor: Creating 8 worker threads
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47a77f7700]: CStepProcessor: Starting worker thread 7f47a77f7700
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47a57f3700]: CReplicationRequestProcessor: Starting worker thread 7f47a57f3700
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47a37ef700]: CReplicationRequestProcessor: Starting worker thread 7f47a37ef700
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47a67f5700]: CReplicationRequestProcessor: Starting worker thread 7f47a67f5700
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47a47f1700]: CReplicationRequestProcessor: Starting worker thread 7f47a47f1700
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47a5ff4700]: CReplicationRequestProcessor: Starting worker thread 7f47a5ff4700
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47a3ff0700]: CReplicationRequestProcessor: Starting worker thread 7f47a3ff0700
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47a8ffa700]: CStepProcessor: Starting worker thread 7f47a8ffa700
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47a6ff6700]: CReplicationRequestProcessor: Starting worker thread 7f47a6ff6700
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47a4ff2700]: CReplicationRequestProcessor: Starting worker thread 7f47a4ff2700
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47a87f9700]: CStepProcessor: Starting worker thread 7f47a87f9700
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47a7ff8700]: CStepProcessor: Starting worker thread 7f47a7ff8700
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47a9ffc700]: CStepProcessor: Starting worker thread 7f47a9ffc700
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47a97fb700]: CStepProcessor: Starting worker thread 7f47a97fb700
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47aa7fd700]: CStepProcessor: Starting worker thread 7f47aa7fd700
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47aaffe700]: CStepProcessor: Starting worker thread 7f47aaffe700
2022-11-10 17:06:07 Information: SchedulerModule [Thread 7f47bc821700]: Received message: RegisterTimeEvent
2022-11-10 17:06:07 Information: SchedulerModule [Thread 7f47bc821700]: Received message: RegisterSleepEvent
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module CReplicationModule (used 2308 KB) starting took 23 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module CReportsModule
2022-11-10 17:06:07 Information: CReportsModule [Thread 7f47da07c740]: CReportGenerator::Init() No QoS for any request source has been set.
2022-11-10 17:06:07 Information: CReportsModule [Thread 7f47da07c740]: CQualityOfService: Creating QoS with the following policy: splitStrategy: SPLIT_BY_USER
2022-11-10 17:06:07 Information: CServerSecurityModule [Thread 7f47b7817700]: VerifyHttpsCertificate: Starting certificate verification
2022-11-10 17:06:07 Information: CReportsModule [Thread 7f47da07c740]: CReportGenerator::Init() Looaded 255 Query usage definition.
2022-11-10 17:06:07 Information: CReportsModule [Thread 7f479ffe8700]: 2 MessageProcessorThread started: 7f479ffe8700
2022-11-10 17:06:07 Information: CReportsModule [Thread 7f479efe6700]:  CleanupThread started: 7f479efe6700
2022-11-10 17:06:07 Information: CReportsModule [Thread 7f47a07e9700]: 1 MessageProcessorThread started: 7f47a07e9700
2022-11-10 17:06:07 Information: CReportsModule [Thread 7f479f7e7700]: 3 MessageProcessorThread started: 7f479f7e7700
2022-11-10 17:06:07 Information: CReportsModule [Thread 7f47a0fea700]: 0 MessageProcessorThread started: 7f47a0fea700
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module CReportsModule (used 520 KB) starting took 152 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module AutomationModule
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module AutomationModule (used 0 KB) starting took 1 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module CServerStaticGroupsModule
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module CServerStaticGroupsModule (used 0 KB) starting took 0 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module CEmailSenderModule
2022-11-10 17:06:07 Information: CEmailSenderModule [Thread 7f47da07c740]: {"Detail":"Starting module","Severity":"Information","Time":"2022-11-10 18:06:07.891204"}
2022-11-10 17:06:07 Information: CEmailSenderModule [Thread 7f47da07c740]: {"Detail":"Creating 1 worker threads","Severity":"Information","Time":"2022-11-10 18:06:07.891275"}
2022-11-10 17:06:07 Information: CEmailSenderModule [Thread 7f47da07c740]: {"Detail":"Started module","Severity":"Information","Time":"2022-11-10 18:06:07.891684"}
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module CEmailSenderModule (used 0 KB) starting took 1 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module CSNMPTrapSenderModule
2022-11-10 17:06:07 Information: CSNMPTrapSenderModule [Thread 7f47da07c740]: Starting module
2022-11-10 17:06:07 Information: CSNMPTrapSenderModule [Thread 7f47da07c740]: Started module
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module CSNMPTrapSenderModule (used 0 KB) starting took 0 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module CSyslogSenderModule
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module CSyslogSenderModule (used 0 KB) starting took 0 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module CReportPrinterModule
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module CReportPrinterModule (used 0 KB) starting took 0 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module LicenseModule
2022-11-10 17:06:07 Information: CDataMinersModule [Thread 7f479dfe4700]: HandleLogFilterChanged: Received log filter changes notification
2022-11-10 17:06:07 Information: CEmailSenderModule [Thread 7f47997db700]: {"Detail":"Starting worker thread 7f47997db700","Severity":"Information","Time":"2022-11-10 18:06:07.897875"}
2022-11-10 17:06:07 Information: CReplicationModule [Thread 7f47a57f3700]: CReplicationModule: Received log filter changed notification: persisting new log filter
2022-11-10 17:06:07 Information: AutomationModule [Thread 7f479d7e3700]: NotificationTaskHandler: There are 4044 known localizable symbol names.
2022-11-10 17:06:07 Information: AutomationModule [Thread 7f479c7e1700]: Facade: Loading all valid and enabled triggers.
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module LicenseModule (used 264 KB) starting took 30 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module CMonitorModule
2022-11-10 17:06:07 Information: SchedulerModule [Thread 7f47bc821700]: Received message: RegisterTimeEvent
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module CMonitorModule (used 0 KB) starting took 14 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module CRepositoryModule
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module CRepositoryModule (used 0 KB) starting took 1 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module CInstallersModule
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module CInstallersModule (used 0 KB) starting took 0 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module CLogExportModule
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module CLogExportModule (used 0 KB) starting took 0 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module CPoliciesModule
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module CPoliciesModule (used 0 KB) starting took 0 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module CUsersModule
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module CUsersModule (used 0 KB) starting took 0 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module ConsoleApiModule
2022-11-10 17:06:07 Information: SchedulerModule [Thread 7f47bc821700]: Received message: RegisterTimeEvent
2022-11-10 17:06:07 Information: SchedulerModule [Thread 7f47bc821700]: Received message: RegisterSleepEvent
2022-11-10 17:06:07 Information: SchedulerModule [Thread 7f47bc821700]: Received message: RegisterTimeEvent
2022-11-10 17:06:07 Information: ConsoleApiModule [Thread 7f4795fd4700]: 0 MessageProcessorThread started: 7f4795fd4700
2022-11-10 17:06:07 Information: CRepositoryModule [Thread 7f47977d7700]: Processing repository synchronization request
2022-11-10 17:06:07 Information: CRepositoryModule [Thread 7f47977d7700]: Copyied cache to another repository
2022-11-10 17:06:07 Information: CRepositoryModule [Thread 7f47977d7700]: Synchronizing with remote repository
2022-11-10 17:06:07 Information: CRepositoryModule [Thread 7f47977d7700]: Synchronizing repository with url 'hxxp://repository.eset.com/v1/'
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module ConsoleApiModule (used 936 KB) starting took 31 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module CPushNotificationsModule
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Started module CPushNotificationsModule (used 0 KB) starting took 0 milliseconds
2022-11-10 17:06:07 Information: Kernel [Thread 7f47da07c740]: Starting module AuthenticationModule
2022-11-10 17:06:08 Information: Kernel [Thread 7f47da07c740]: Started module AuthenticationModule (used 0 KB) starting took 28 milliseconds
2022-11-10 17:06:08 Information: Kernel [Thread 7f47da07c740]: Starting module CEncryptionModule
2022-11-10 17:06:08 Information: Kernel [Thread 7f47da07c740]: Started module CEncryptionModule (used 0 KB) starting took 0 milliseconds
2022-11-10 17:06:08 Information: Kernel [Thread 7f47da07c740]: Starting module ExportImportModule
2022-11-10 17:06:08 Information: Kernel [Thread 7f47da07c740]: Started module ExportImportModule (used 0 KB) starting took 0 milliseconds
2022-11-10 17:06:08 Information: Kernel [Thread 7f47da07c740]: Starting of modules took 3557 milliseconds
2022-11-10 17:06:08 Information: Kernel [Thread 7f47da07c740]: Used memory after modules start-up is 146280 KB
2022-11-10 17:07:02 Error: NetworkModule [Thread 7f47b0008700]: Receive: NodSslWriteEncryptedData: Internal error in the underlying implementations.
2022-11-10 17:07:02 Error: NetworkModule [Thread 7f47b0008700]: Receive: NodSslWriteEncryptedData: Internal error in the underlying implementations., ResolvedIpAddress:127.0.0.1, ResolvedHostname:127.0.0.1, ResolvedPort:45138
2022-11-10 17:07:02 Error: NetworkModule [Thread 7f47b0008700]: Protocol failure for session id 24, error:Receive: NodSslWriteEncryptedData: Internal error in the underlying implementations.

Any clue or help will be much appriciated. Thanks.

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VlP

VlP 0

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Posted

HI.

I see this error after old ESET appliance upgrade (linux componnents of Centos appliance), see java/tomcat logs, it will be something with cipher suites....Restore from backup worked.eset1.PNG.dc133d985ffeadd11c97870114cc1365.PNGeset2.thumb.PNG.ec95f6e4839c0c1869e8f179379f42bb.PNG

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Errellion

Errellion 0

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Unfortunatelly restore from backup didn't work... Tomcat logs indeed gives some clues: 

Nov 12, 2022 3:41:50 PM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix info
INFO: [] User sends gql request: login (10.208.166.10 #id=DASHBOARDS;u=00000000-0000-0000-7017-000000000003)
Nov 12, 2022 3:41:50 PM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix error
SEVERE: [user_adm] Connection closing because of ERA server communication error: Message parsing error: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
Nov 12, 2022 3:41:50 PM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix info
INFO: [user_adm] Closing connection
Nov 12, 2022 3:41:50 PM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix error
SEVERE: [user_adm] Connection closing because of ERA server communication error while sending request: Waiting for response aborted
Nov 12, 2022 3:41:50 PM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix warn
WARNING: [user_adm] Login (session creation) failed (code 7) from address remoteAddress: 10.208.166.10 [user-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:106.0) Gecko/20100101 Firefox/106.0; accept-language: pl,en-US;q=0.7,en;q=0.3].
Nov 12, 2022 3:41:50 PM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix error
SEVERE: [user_adm] Connection closing because of ERA server communication error: Message parsing error: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
Nov 12, 2022 3:41:50 PM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix info
INFO: [user_adm] Closing connection
Nov 12, 2022 3:41:50 PM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix error
SEVERE: [user_adm] Connection closing because of ERA server communication error while sending request: Waiting for response aborted
Nov 12, 2022 3:41:50 PM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix warn
WARNING: [user_adm] Login (session creation) failed (code 7) from address remoteAddress: 10.208.166.10 [user-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:106.0) Gecko/20100101 Firefox/106.0; accept-language: pl,en-US;q=0.7,en;q=0.3].

My appliance is: 

[root@l208-era01 tomcat]# uname -a
Linux l208-era01 3.10.0-1160.76.1.el7.x86_64 #1 SMP Wed Aug 10 16:21:17 UTC 2022 x86_64 x86_64 x86_64 GNU/Linux
[root@l208-era01 tomcat]# cat /etc/centos-release
CentOS Linux release 7.9.2009 (Core)
[root@l208-era01 tomcat]# openssl
OpenSSL> version
OpenSSL 1.0.2k-fips  26 Jan 2017
[root@l208-era01 tomcat]# java -version
openjdk version "1.8.0_352"
OpenJDK Runtime Environment (build 1.8.0_352-b08)
OpenJDK 64-Bit Server VM (build 25.352-b08, mixed mode)

Is there a way to update Centos OS, or openssl or Java to be able to login again?

Or migrate to new appliance when GUI login is disabled right now?

It seems that this version is already out of support: 

[root@l208-era01 tomcat]# yum update
Loaded plugins: fastestmirror, versionlock
Loading mirror speeds from cached hostfile
 * base: centos1.hti.pl
 * epel: mirror.23m.com
 * extras: ftp.icm.edu.pl
 * updates: ftp.icm.edu.pl
Excluding 5 updates due to versionlock (use "yum versionlock status" to show them)
No packages marked for update

 

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Errellion

Errellion 0

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As a side note, I havn't resolved this exact issue, but found very old snapshot from September that worked. So I'm up and running, but original problem still exists. I kept "broken" VM for testing thou.

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hnksnr

hnksnr 3

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Posted (edited)

i got same problem after update, but not the same error. Tried some recovery, but last i rolled back instead. 

Nov 11 18:06:54 eset-ra server: INFO: [Administrator] User sends gql request: kENTERPRISEINSPECTORALERT_EVENTREPORT (***.***.**.** )
Nov 11 18:06:54 eset-ra server: Nov 11, 2022 6:06:54 PM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix info
Nov 11 18:06:54 eset-ra server: INFO: [] Dependency call [GenerateReportRequest] exceeded duration [5,000 ms] - actual duration: [112,353 ms]
Nov 11 18:06:54 eset-ra server: Nov 11, 2022 6:06:54 PM sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix error
Nov 11 18:06:54 eset-ra server: SEVERE: [Administrator] Call failed on server. Reason: 'Request aborted (reports module)'
Nov 11 18:06:54 eset-ra server: Nov 11, 2022 6:06:54 PM sk.eset.phoenix.common.graphql.executionstrategy.GqlExecutionStrategyProvider lambda$new$1
Nov 11 18:06:54 eset-ra server: WARNING: EraRequestHandlingException: sk.eset.era.g2webconsole.server.modules.connection.rpc.RpcException: Request aborted (reports module)
Nov 11 18:06:54 eset-ra server: sk.eset.era.g2webconsole.common.model.exceptions.EraRequestHandlingException: Request aborted (reports module)
Nov 11 18:06:54 eset-ra server: at sk.eset.era.g2webconsole.server.modules.Requests.onRpcExceptionNoPending(Requests.java:67)
Nov 11 18:06:54 eset-ra server: at sk.eset.era.g2webconsole.server.modules.Requests.onRpcException(Requests.java:57)
Nov 11 18:06:54 eset-ra server: at sk.eset.era.g2webconsole.server.modules.Requests.sendPendingRequest(Requests.java:200)
Nov 11 18:06:54 eset-ra server: at sk.eset.era.g2webconsole.server.modules.reports.ReportsModuleImpl.generateReportPendingInternal(ReportsModuleImpl.java:182)
Nov 11 18:06:54 eset-ra server: at sk.eset.era.g2webconsole.server.modules.reports.ReportsModuleImpl.generateReportPending(ReportsModuleImpl.java:175)
Nov 11 18:06:54 eset-ra server: at sk.eset.era.g3webserver.reports.ReportGenerator.generate(ReportGenerator.java:46)
Nov 11 18:06:54 eset-ra server: at sk.eset.era.g3webserver.reports.GqlWrapperReportResolver.resolve(GqlWrapperReportResolver.java:52)
Nov 11 18:06:54 eset-ra server: at sk.eset.era.g3webserver.reports.GqlWrapperReportResolver.resolve(GqlWrapperReportResolver.java:42)
Nov 11 18:06:54 eset-ra server: at sk.eset.era.g3webserver.reports.GqlWrapperReportResolver.resolve(GqlWrapperReportResolver.java:26)
Nov 11 18:06:54 eset-ra server: at sk.eset.era.g3webserver.graphql.GqlApiQuery$1.lambda$resolve$0(GqlApiQuery.java:136)
Nov 11 18:06:54 eset-ra server: at sk.eset.era.g3webserver.graphql.QueryContext.lambda$executeAsync$0(QueryContext.java:71)
Nov 11 18:06:54 eset-ra server: at java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1604)
Nov 11 18:06:54 eset-ra server: at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
Nov 11 18:06:54 eset-ra server: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
Nov 11 18:06:54 eset-ra server: at java.lang.Thread.run(Thread.java:750)
Nov 11 18:06:54 eset-ra server: Caused by: sk.eset.era.g2webconsole.server.modules.connection.rpc.RpcException: Request aborted (reports module)
Nov 11 18:06:54 eset-ra server: at sk.eset.era.g2webconsole.server.modules.connection.rpc.RpcCallRequest.untypedSendTo(RpcCallRequest.java:118)
Nov 11 18:06:54 eset-ra server: at sk.eset.era.g2webconsole.server.modules.connection.rpc.RpcCallRequestExt.sendTo(RpcCallRequestExt.java:28)
Nov 11 18:06:54 eset-ra server: at sk.eset.era.g2webconsole.server.modules.rpcCalls.RpcCallsProdModule.sendPending(RpcCallsProdModule.java:31)
Nov 11 18:06:54 eset-ra server: at sk.eset.era.g2webconsole.server.modules.Requests.sendPendingRequest(Requests.java:172)
Nov 11 18:06:54 eset-ra server: ... 12 more

 

Edited by hnksnr
ip mask
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VlP

VlP 0

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Posted

Hi.

You can try deploy new appliance and do database migration:  backup DB in non working appliance (via ssh) and restore DB to newly deployed appliance.

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hnksnr

hnksnr 3

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Posted

In my case i think i found the problem. In Centos7 there is no tomcat release after 7x version and the web console need 9x to work as i see there:
https://help.eset.com/protect_install/10.0/en-US/upgrade_procedures.html?supported_versions_of_apache_tomcat.html
I didin't try to update my tomcat to 9x (not some magic, but you need to do sbs manually), instead we will migrate it to Ubuntu 20.04. This will solve the problem i hope.

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  • 4 weeks later...
  • ESET Staff
MartinK

MartinK 378

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  • ESET Staff
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There should be no problem with Apache Tomcat 7 as distributed in ESET PROTECT Appliance, if not very old version is used - in this case, we do support appliance as a whole.

From provided logs it seems that there was an problem with communication between Tomcat and ESET PROTECT service, more specifically with TLS communication. For PROTECT 10.0 release, older TLS algorithhms/protocols were dropped (hardening, security-related), and it might have happened, that there was no overlap and thus components were not able to communicate.
In case original appliance was deployed long time ago, it might have happened that Apache Tomcat configuration is no longer compatible, or there were some custom modifications made? Problems with Tomcat configuration might be mitigated by upgrading PROTECT via migration to new appliance, as is recommended by documentation = in this scenario, various system-based settings and configuration files are also updated, as oppose to in-product upgrade, where only ESET components are upgraded.

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