Jump to content

Blank ESET window


Go to solution Solved by TomFace,

Recommended Posts

Two times now in the past 3 days, after rebooting my PC, I get a blank ESET Smart Security window after clicking on the icon (sorry I do not have an example). The borders are there but the main body of the window is blank. A reboot seems to solve it. I do see the ESET splash screen at start up. I am running Win 7 Home Prem/IE11/Smart Security V8.

 

However, in between those two times, I received a "Error communicating with kernel" message.

I did a install repair and that seemed to fix it (later I found hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2280&actp=search&viewlocale=en_US&searchid=1413822516913).

 

Any thoughts? I got the kernel message while deleting a copy of the ERARemover and Sysinspector from my desktop (yearly cleanup :D).

 

Thanks in advance!

Edited by TomFace
Link to comment
Share on other sites

Update.......just happened again-blank screen then "Error communicating with kernel". 
So I followed KB Solution ID: SOLN2280 and in the services.msc the ESET services was stopped. So I restarted it and rebooted. Prior to this happening I did a Indepth Scan and found nothing. But the scan log shows 2 entry scans earlier (of E & D) when this happened previously that I did not initiate:
10/20/2014 11:05:21 AM E:\ 2061 0 0 Completed
10/20/2014 10:56:14 AM D:\ 12 0 0 Completed
 
Just did the Sirefef (ZeroAccess) Cleaner scan and it was negative-now doing an indepth scan. Then will run the ESET Win32/IRCBot stand-alone cleaner from the Command Prompt window
 
Am I missing something?

Edited by TomFace
Link to comment
Share on other sites

Thanks foneil that was my next stop.

 

UPDATE: The indepth scan came up negative. I tried to run the ESET Win32/IRCBot stand-alone cleaner from the Command Prompt window with elevated privileges (Win 7) and after typing CD Desktop got "the system cannot find the path specified". Also tried w/o elevated privileges, got a bit further but no scan (info) in the window (another window opened for a split second but I could not read it). So that did not work. Think I'll see if it happens again and if it does just open up a ticket. Feeling a bit lost right now... :unsure:

Edited by TomFace
Link to comment
Share on other sites

  • 1 month later...
  • Solution

KB Solution ID: SOLN2280 seems to have solved my issue.

 

Sorry for the late update.

Edited by TomFace
Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...