TomFace 539 Posted October 20, 2014 Share Posted October 20, 2014 (edited) Two times now in the past 3 days, after rebooting my PC, I get a blank ESET Smart Security window after clicking on the icon (sorry I do not have an example). The borders are there but the main body of the window is blank. A reboot seems to solve it. I do see the ESET splash screen at start up. I am running Win 7 Home Prem/IE11/Smart Security V8. However, in between those two times, I received a "Error communicating with kernel" message. I did a install repair and that seemed to fix it (later I found hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2280&actp=search&viewlocale=en_US&searchid=1413822516913). Any thoughts? I got the kernel message while deleting a copy of the ERARemover and Sysinspector from my desktop (yearly cleanup ). Thanks in advance! Edited October 20, 2014 by TomFace Link to comment Share on other sites More sharing options...
TomFace 539 Posted October 20, 2014 Author Share Posted October 20, 2014 (edited) Update.......just happened again-blank screen then "Error communicating with kernel". So I followed KB Solution ID: SOLN2280 and in the services.msc the ESET services was stopped. So I restarted it and rebooted. Prior to this happening I did a Indepth Scan and found nothing. But the scan log shows 2 entry scans earlier (of E & D) when this happened previously that I did not initiate:10/20/2014 11:05:21 AM E:\ 2061 0 0 Completed10/20/2014 10:56:14 AM D:\ 12 0 0 Completed Just did the Sirefef (ZeroAccess) Cleaner scan and it was negative-now doing an indepth scan. Then will run the ESET Win32/IRCBot stand-alone cleaner from the Command Prompt window Am I missing something? Edited October 20, 2014 by TomFace Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted October 20, 2014 ESET Moderators Share Posted October 20, 2014 Also see this thread that addresses the same issue: https://forum.eset.com/topic/1583-ess-gui-is-blank/?hl=%2Bblank+%2Bwindow Link to comment Share on other sites More sharing options...
TomFace 539 Posted October 20, 2014 Author Share Posted October 20, 2014 (edited) Thanks foneil that was my next stop. UPDATE: The indepth scan came up negative. I tried to run the ESET Win32/IRCBot stand-alone cleaner from the Command Prompt window with elevated privileges (Win 7) and after typing CD Desktop got "the system cannot find the path specified". Also tried w/o elevated privileges, got a bit further but no scan (info) in the window (another window opened for a split second but I could not read it). So that did not work. Think I'll see if it happens again and if it does just open up a ticket. Feeling a bit lost right now... Edited October 21, 2014 by TomFace Link to comment Share on other sites More sharing options...
Solution TomFace 539 Posted November 25, 2014 Author Solution Share Posted November 25, 2014 (edited) KB Solution ID: SOLN2280 seems to have solved my issue. Sorry for the late update. Edited November 25, 2014 by TomFace Link to comment Share on other sites More sharing options...
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