Guest luci Posted June 12, 2013 Share Posted June 12, 2013 I installed ESS 7 over my ESS 6 trial. Now i asks for a username and password. I already uninstalled and installed again. Can these be provided to me so I can start testing it? Thank you! Link to comment Share on other sites More sharing options...
Administrators Marcos 4,614 Posted June 12, 2013 Administrators Share Posted June 12, 2013 After installation, you should be offered an option to activate the beta version. Link to comment Share on other sites More sharing options...
Guest Guest Posted June 12, 2013 Share Posted June 12, 2013 no an option to activate the beta version. still asking username and password. Link to comment Share on other sites More sharing options...
Former ESET Employees dwomack 159 Posted June 14, 2013 Former ESET Employees Share Posted June 14, 2013 Uninstall the product, restart your computer and then reinstall the beta. At the end of the installation process, when it asks you to activate, choose "Activate the beta version" and you should not be prompted for a username/password. Link to comment Share on other sites More sharing options...
Guest ESS7 BETA user Posted July 6, 2013 Share Posted July 6, 2013 At the end of the installation process, when Smart Security 7 BETA asks to activate, I choose "Activate the beta version", enter real email-address twice and response is all the time similar: "Activation failed. Activation error: The license renewal has failed. Click /here/ for more information that may help solve your activation issue." Link to comment Share on other sites More sharing options...
ESET Insiders puff-m-d 120 Posted July 6, 2013 ESET Insiders Share Posted July 6, 2013 Hello, You probably are entering an email address that already has an active username and password associated to it. You can either try a different email address or try to retrieve your (trial) license details here: hxxp://www.eset.com/us/support/lost-license/ Link to comment Share on other sites More sharing options...
Guest ESS7 BETA user Posted July 7, 2013 Share Posted July 7, 2013 The email address I am entering, to activate ESS 7 BETA by choosing "Activate beta version", that has no active username and password associated to it, because it is fresh disposable email-address generated by Yahoo Mail. So there is no reason to assume I have "wrong" or "used" email. Could the reason be that activation process itself block the "@yahoo.com" addresses? Link to comment Share on other sites More sharing options...
ESET Insiders puff-m-d 120 Posted July 8, 2013 ESET Insiders Share Posted July 8, 2013 (edited) Hello, Sorry, I cannot speak for ESET as to whether they block any emails during the beta registration or not. I only spoke from my experience when I had to uninstall the beta, then reinstall it a couple of days later. I could not register using the same email address but found a new, previously unregistered, email address would work. I later found out that I could request my beta trial user-name and password from the above link I posted, and that worked also for me. I am sorry that neither of these methods worked for you... Edited July 8, 2013 by puff-m-d Link to comment Share on other sites More sharing options...
Guest Guest Posted July 13, 2013 Share Posted July 13, 2013 Today, my trial expired...how can I get new trial username and password? Link to comment Share on other sites More sharing options...
ESET Moderators Aryeh Goretsky 353 Posted July 17, 2013 ESET Moderators Share Posted July 17, 2013 Hello, Trial licenses cannot be renewed, but if you contact your local ESET reseller, distributor or office, they may be able to provide you with another trial license if there was some reason you were not able to fully evaluate the software for consideration of a purchase in the time provided by your initial trial license. Regards, Aryeh Goretsky Today, my trial expired...how can I get new trial username and password? Link to comment Share on other sites More sharing options...
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