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Posted

Hello there,

Since I installed Eset Antivirus 8 (beta too), systematically after 2 days of usage I couldn't open any https website! Seriously, I tried everything: settings within Eset (like protocol filtering etc.) or not, nothing! The only thing that worked was using "SFC /SCANNOW" command, but again after 2 days https website became just a mirage.

Uninstalled Eset, everything came back to normal, perfectly working. What is the problem? With version 7 (and before) never a single problem, I cannot complain about that: do I have to install v7 once again??

Thanks in advance and sorry for my English mistakes.

Lenovo x121e - Windows 7 SP1 64-bit machine

  • Administrators
Posted

Are you getting some error message related to a certificate? What browser do you use?

Posted

No error messages about certificates. I'm using Internet Explorer 11.
Date and time of system are ok.

  • Administrators
Posted

So what actually happens if you open an https website? Does the browser window stay blank without any message at all? Could you post a list of installed modules by copying the information from the About window?

Posted

What do you have selected here?

post-3952-0-56474900-1413815483_thumb.png

Posted

BTW

The only thing that worked was using "SFC /SCANNOW" command, but again after 2 days https website became just a mirage.

What? :o

Posted

So what actually happens if you open an https website? Does the browser window stay blank without any message at all? Could you post a list of installed modules by copying the information from the About window?

Sorry but I uninstalled Eset so I cannot check it. Anyway yes, the browser stays black without any message at all, very very strange.

 

What do you have selected here?

attachicon.gifSSLScanning.png

I had selected like the picture, but I tried in many many ways change that setting page: like "do not scan.." or disabling last entry. And nothing, of course applying the settings and then rebooting machine.

 

BTW

The only thing that worked was using "SFC /SCANNOW" command, but again after 2 days https website became just a mirage.

What? :o

Well, I know this is crazy, but that's the way things went. Obviously it could mean that my machine had (or has) a problem at system level, but I've done so many tries with Eset (clean installs etc.) that I'm giving it up. I'm considering formatting the pc, I don't know.

Posted

I just tried a few HTTPS sites and they work just fine. This is on a freshly formatted laptop with Windows 7 SP1 x64 and NOD32 Antivirus 8.0.304.1 (x64)

Posted

@MaXimus

Yes, why shouldn't they work?

 

The system of sylar2511 maybe had - like he said - some system problems, but maybe something else. It seems not to be a problem of NOD32, but of something else.

  • Administrators
Posted

@sylar2511: Please run ESET Log Collector as per the instructions here and supply me with the output. Maybe I'll find something obvious there which causes the issue.

Posted (edited)

Here is the log. It was obvious, but I didn't notice that Forum Eset is in https, and I can open it. Really strange.

 

EDIT: as suggested by rugk I deleted log, will send it in PM in case. Thank you rugk :)

Edited by sylar2511
Posted (edited)

I strongly suggest to PM the log to some admins. Often log files contains sensitive information!

Edited by rugk
Posted (edited)

Anyway, I'm trying other attempts to fix the issue: for example I restored Windows Firewall to default settings, then I used this guide: goo.gl/kDBO20 (sorry I'm not able to post links properly, I don't know why) and it seems that everything is working fine again. I really hope this isn't temporary like other times I managed to resolve this. So the problem could really be Internet Explorer 11?? Being IE11 integrated in Windows System, I guess, causing problems to other browsers? Even Windows Update is not working when https page are impossible to open, maybe is correlated

I'll let you know if the problem is completely disappeared or if it will persist.

Edited by sylar2511
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