Wozmar 0 Posted October 30, 2022 Share Posted October 30, 2022 ESET Internet Security in Windows 11 22H2 blocks access to the EDGE browser, the page does not open and blocks bank protection Link to comment Share on other sites More sharing options...
Wozmar 0 Posted October 30, 2022 Author Share Posted October 30, 2022 Screenshots Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted October 30, 2022 Administrators Share Posted October 30, 2022 Please elaborate more on what is not working: Are other browsers working? Does Edge start working after disabling Banking and payment protection and stops after re-enabling it? Link to comment Share on other sites More sharing options...
Wozmar 0 Posted October 30, 2022 Author Share Posted October 30, 2022 Screenshots 2 With these options: 1. Edge browser 2. Internet banking protection Link to comment Share on other sites More sharing options...
Wozmar 0 Posted October 30, 2022 Author Share Posted October 30, 2022 I only have edge Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 359 Posted October 30, 2022 Most Valued Members Share Posted October 30, 2022 Is Edge opening but not loading sites or refusing to open at all? Link to comment Share on other sites More sharing options...
Wozmar 0 Posted October 31, 2022 Author Share Posted October 31, 2022 Edge opens does not load the sites The screenshot shows it Link to comment Share on other sites More sharing options...
Wozmar 0 Posted October 31, 2022 Author Share Posted October 31, 2022 Secure all browsers is turned off Edge works Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted October 31, 2022 Administrators Share Posted October 31, 2022 Please carry on as follows: Enable advanced logging under Help and support -> Technical support Lauch Edge and reproduce the issue Stop logging With Edge still running, collect logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
Wozmar 0 Posted November 1, 2022 Author Share Posted November 1, 2022 I am asking for help step by step how to do it. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted November 1, 2022 Administrators Share Posted November 1, 2022 5 hours ago, Wozmar said: I am asking for help step by step how to do it. Which of the steps above is not clear? Link to comment Share on other sites More sharing options...
Wozmar 0 Posted November 2, 2022 Author Share Posted November 2, 2022 Which of the steps above is not clear 1,2,3 ESET LOG Collector, I have already downloaded. ESET LOG Collector how long it should work. Will there be a signal that he has finished work. ESET works the same on the virtual computer, so I will do the actions described there. I do not know the ESET Collector program, which is why I will perform actions described on a virtual computer. I run a company, my confidential data cannot get out of my computer. Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 187 Posted November 2, 2022 Most Valued Members Share Posted November 2, 2022 6 hours ago, Wozmar said: Which of the steps above is not clear 1,2,3 ESET LOG Collector, I have already downloaded. ESET LOG Collector how long it should work. Will there be a signal that he has finished work. ESET works the same on the virtual computer, so I will do the actions described there. I do not know the ESET Collector program, which is why I will perform actions described on a virtual computer. I run a company, my confidential data cannot get out of my computer. See here how to run ESET Log Collector https://support.eset.com/en/kb3466-how-do-i-use-eset-log-collector Link to comment Share on other sites More sharing options...
ESET Staff constexpr 19 Posted November 2, 2022 ESET Staff Share Posted November 2, 2022 (edited) 14 hours ago, Wozmar said: Which of the steps above is not clear 1,2,3 ESET LOG Collector, I have already downloaded. ESET LOG Collector how long it should work. Will there be a signal that he has finished work. ESET works the same on the virtual computer, so I will do the actions described there. I do not know the ESET Collector program, which is why I will perform actions described on a virtual computer. I run a company, my confidential data cannot get out of my computer. It's OK to collect logs on virtual PC, if issue is present also there. ESET Log Collector doesn't collect any confidential data, it's intended to collect product logs and state of PC, that may affect product behavior (installed software, running services, some important settings stored in registry, ...). When you have ESET Log Collector prepared and browser is not running (the best scenario is right after PC start), please: (step 1) Open ESET Internet Security > Setup > Security tools and ensure, that you have enabled Secure all browsers (step 2) Open ESET Internet Security > Help and support > Technical Support > enable Advanced logging (step 3) Open MS Edge (it shouldn't work properly) (step 4) Disable Advanced logging enabled in step 2 (step 5) Run ESET Log Collector while browser is still running (it may take 1-2 minutes) and upload here log created by Log Collector (don't worry, it's safe to upload it here, file can be downloaded ony by our support team) Thank you for your cooperation, it's very helpful for us. Edited November 2, 2022 by constexpr Link to comment Share on other sites More sharing options...
Wozmar 0 Posted November 3, 2022 Author Share Posted November 3, 2022 Info from esetlogcollector Pliki zostały zgromadzone i zarchiwizowane, jednak wystąpiły pewne ostrzeżenia. Więcej informacji można znaleźć w dzienniku.The files were collected and archived, but there were some warnings. More information can be found in the journal. I installed the Firefox browser. The Firefox browser works the same way as the Edge browserFirefox_eis_logs.zipFirefox_eis_logs.zip Firefox_eis_logs.zip Link to comment Share on other sites More sharing options...
Wozmar 0 Posted November 3, 2022 Author Share Posted November 3, 2022 Link to comment Share on other sites More sharing options...
Wozmar 0 Posted November 3, 2022 Author Share Posted November 3, 2022 Edge_eis_logs.zip Link to comment Share on other sites More sharing options...
Wozmar 0 Posted November 3, 2022 Author Share Posted November 3, 2022 The previous one may not be appropriate Firefox_eis_logs Firefox_eis_logs.zip Link to comment Share on other sites More sharing options...
ESET Staff constexpr 19 Posted November 3, 2022 ESET Staff Share Posted November 3, 2022 11 hours ago, Wozmar said: The previous one may not be appropriate Firefox_eis_logs Firefox_eis_logs.zip 10.2 MB · 1 download Dear Wozmar, thanks for logs. You did it correctly. I cannot find any conflicting software, nor configuration. I also tried to create similar environment im my VM like you have, but unfortunately I cannot reproduce any issue. Can you please do some additional test? If yes, please try some scenarios: Open ESET product > Setup > Security tools > Turn off Secure all browsers Restart PC Try to open Banking & Payment Protection (BPP) from desktop shortcut, or from product icon (it will open your default browser) and check, if you can visit any website If it doesn't help, please continue 4. ESET product > F5 > Web and email > Banking & Payment Protection > disable Enhanced memory protection and try to run BPP from desktop shortcut again. If it still doesn't help 5. download Process monitor and run (it will automatically capture logs) 6. try to run BPP from desktop shortcut again. If browser still doesn't work, stop capture and save .pml log (with default settings) 7. create one more log using Log collector (the same way like previously, when protected browser is still running) 8. upload both pml log and log collector log If you dont want to follow this steps, but you're willing to share it any other way (share access to VM via TeamViewer/rdp, upload VM), just send me a message. Thanks for your help. Link to comment Share on other sites More sharing options...
Wozmar 0 Posted November 4, 2022 Author Share Posted November 4, 2022 We can work well through TeamViewer. I am asking for information on how we will do it. I installed TeamViewer on VM. I will conduct a new test on a new virtual machine today. I will install ESET on the C: Now I have installed on the D disk: D: \ Programs \ ESET \ ESET Security \ D: \ Programs \ ESET PROGRAMS \ ESET \ ESET Security \ D: \ Programs \ ESET \ ESET Security \ Modules \ eis_logs.zip Logfile.zip Link to comment Share on other sites More sharing options...
Recommended Posts