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Getting ESET HOME russian email containing 4 characters of my license


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I opened a quick question with the following issue which I copy here.

Quote

 

I ordered the ESET Internet Security product 2 weeks ago as a university student. Few days ago I started getting russian emails to my student email address (which I gave in the billing informations) with sender: info@product.eset.com and subject: ESET HOME. The email contains the text below (with button labels), where **** is the last 4 characters of my licence. I receive this email daily. I did not click to any link of the email. Today when I opened it to copy here I instantly received another one. I assume it is not from ESET, which makes me worry that my ESET order with the license and my student email (or even more billing data) has leaked.

Здравствуйте,

Пользователь с адресом naXXXXXXXXXX98@gmail.com хочет управлять лицензией, лицензионный ключ которой заканчивается на ****.
При наличии разрешения naXXXXXXXXXX98@gmail.com сможет проверять и продлевать эту лицензию, загружать дополнительные продукты безопасности ESET и делиться в ESET HOME с родными и друзьями лицензиями, предназначенными для нескольких устройств.

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Запрос действителен только в течение 1 часа.
Не знаете, кто использует учетную запись naXXXXXXXXXX98@gmail.com? Воспользуйтесь вариантом ниже.
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Если учетная запись naXXXXXXXXXX98@gmail.com вам не знакома, рекомендуем также обратиться в нашу службу технической поддержки.
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I got the following reply in this forum by Marcos:

Quote

 

Unfortunately you have posted in the Quick questions forum as a guest. This forum rules state:

4, Ask only simple questions. If you want to report an issue, inquire about your license, etc., create a forum account first. This forum is not intended for lengthy discussions.

The license was purchased in Russia about the time when ESET stop selling to Russia and Belarus. There are at least 3 persons / email addresses who got hold of the license key and attempted to use it for activation at which point you as the license owner have received a verification email to confirm activation.

Should you have any further questions regarding your license, I'd recommend contacting the seller.

 

So I am here to contact the seller, because I ordered the product directly from eset.com.

I am not from Russia (I am actually from Hungary) and do not even understand russian (I used translator to read the email).

I think I misunderstood this sentence:

Quote

There are at least 3 persons / email addresses who got hold of the license key and attempted to use it for activation at which point you as the license owner have received a verification email to confirm activation.

Can you give a bit more explanation?

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First of all, we need to identify your license. Please provide your license public ID in the form of XXX-XXX-XXX. There is no license purchased with your forum email address gaXXXXXXXXe@gmail.com

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My license public id is: 3A4-49X-D6F

I purchased with my university student email address (some company requires this to give the student discount), but I do not use that for personal matter. I receive the russian emails to this email address.

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